CAREGIVERS: Our Real-life Superheroes
Our CAREGivers are the most important people within Home Instead Senior Care.
These are the hardworking and committed people who represent us wonderfully out in the community. They are responsible for delivering the exceptional, quality of care which we have become synonymous with.
We receive many applications but only work with those that we feel share the same morals and that will work towards the same aim; 'To deliver care just like a family member would'.
We look for those displaying compassion, dedication and inspiration.
To make sure we have the best people working on our team, each CAREGiver must pass an Enhanced DBS check and provide 6 references.
Through ongoing support and training, our CAREGivers continually grow in confidence and expand their expertise.
We also offer the opportunity to complete external qualifications, with full support from the management team right through to completion.
Not everyone is cut out to be a CAREGiver, but we have been fortunate to recruit some incredible people that are committed to delivering the best quality service within our team.
Do you think that you could be one of them?
Lucie Williams - General Manager
I’m Lucie, I have worked for Home Instead Senior Care for almost 4 years.
I have had various roles with in the company, which include Community Relations Manager, Registered Care Manager and now I am the General Manager.
My main role is to support the Director with the running of the Care Business and oversee processes within the company and providing support to the Management Team. I take immense pride in my role. I am driven by delivering excellent standards of care, and being a Manager that leads and supports our team.
I also organise events and create links within the local area. This involves public speaking, networking with key individuals in the community from professionals to community groups. I have also planned and executed public events such as the Memory Cafe and Memory Walk fundraiser.
I have 23 years of experience in the Care Sector, 13 years of which have been in management. I have previously been a Director and Area Manager of a domiciliary care provider which covered 4 North Wales counties. I was also previously the Registered Manager of 67 bed care home which provided residential, nursing and dementia care.
I have am proud to have been awarded a Wales Care Award for Leadership and Management, as well as having achieved my level 4 in Management RMA, and ILM level 5.
As a Volunteer I am the Secretary of Dementia Friendly Abergele and Dementia Champion, I am passionate about making a difference to those living with dementia.
Jane Ferguson- HR Manager
Hello, I’m Jane and I joined Home Instead Senior Care as Head of People and Resources in September 2018.
I have over 15 consecutive years of experience in the Private Health Care Sector within the Nursing Residential, Private Domiciliary and Private Hospital care provision in an Administration and Human Resource capacity.
My experience working within this sector has included clients who have Acquired Brain Injuries, Autism, Learning Difficulties, Palliative Care and the Elderly frail.
I am qualified and registered to practice with The Chartered Institute of Personnel Development.
The aim of my role is to ensure the welfare of the business and its customers ensuring compliance within the boundaries of employment law guidelines. I also support the Company Director within the finance department and the day to day running of the business alongside the General Manager.
I work with the Management Team, providing guidance in all areas of Human Resources and I take pride in providing a friendly, efficient, thorough, fair, robust and transparent service to all customers of the business. I believe that leading by example, being approachable and providing support to our various teams of staff and the external clients of the business is imperative to providing an exemplary service to all of our customers.
My current role with Home Instead Senior Care covers the Conwy and Denbighshire areas within North Wales and I also provide support to the Abingdon & Newbury partnership in Swindon ensuring that we are operating within the current legal guidelines.
Bernadette Johnston - Registered Manager
I am Bernadette, and I am the Care Manager for Home instead Senior Care Conwy and Denbighshire.
I work closely with a team of care coordinators and senior caregivers to provide all our clients with a high standard of care from trained caregivers. I ensure that our team have constant support from Seniors, Coordinators and myself and recognition for the work that they do throughout our communities. I am passionate about my role and engaged as a carer manager; working within the Care Sector for over 20 years is something that I am proud of.
In my first career I served in the Royal Air Force for 5 years, I then left and had my children whilst I travelled Europe as an Armed Forces wife.
When returning to the UK I qualified as a Level 3 Nursery Nurse which gave me an insight into the career I have today in the Care Sector.
I started working as a care assistant within Conwy County Council Social Services 20 years ago and enjoyed the diversity of the role, meeting clients of different backgrounds and understanding their needs I felt committed to my role. I was then promoted to the role of a care coordinator due to my knowledge and reliability, here I was given the opportunity to run a specialist area of expertise within Dementia Care.
I then moved forward into a private domiciliary care agency and worked up to the Care Managers role, I have been a Registered Care Manager (RMA Level 4) for 9 years and have a Level 4 QCF in Health and Social Care.
My current role with Home Instead Senior Care covers the Conwy and Denbighshire areas within North Wales, ensuring that we are a compliant with adult care and give the support and care to our clients in their home environment. I am part of an excellent management team, a great team of both care coordinators and seniors and over 100 Caregivers who are always engaged and supported at all times.
I have a good ethos in care and have a positive outlook on the support and guidance which I provide to the team at Home Instead Senior Care.
Allie Williams- Deputy Care Manager
I am Allie and I am Deputy Care manager and the Care Coordinator covering the area of Denbighshire North.
I work closely with the Care Manager, a Senior Caregiver and a team of Caregivers in Denbighshire North to provide clients in this area with a high standard of care for their individual needs.
I have my QCF Level 3 in Health and Social Care and I am presently working towards my QCF Level 5. I am also qualified to train the Caregivers in Manual Handling.
I started my career in Hospitality, then having read a Home Instead Senior Care Job advertisement I looked at the website which gave me an insight to the requirements of the business and role of a Caregiver and I felt that the change of career would be more meaningful and rewarding.
I started working with Home Instead Senior Care in 2016 as a Caregiver in Denbighshire South and progressed to team leader and then as a Care Coordinator building on the clients in the area. After some restructuring within the business I am now the Care Coordinator for Denbighshire North.
My role with Home Instead Senior Care involves taking on new clients with consultations and completing individual Care Plans meeting needs of each individual and interacting with both family and Professionals, Service Reviews and Quality Assurance. I share the Emergency On Call phone on a rota basis also. I support my Senior Caregiver with Client visits and the introduction of Caregivers to new clients and ensure that my schedules are up to date and ready for the caregivers. I check that Denbighshire North complies to standards set out for Health and Social Care.South.
Sandra Thomas- Coordinator (Conwy West)
I am Sandra and I am the Care Coordinator covering the area of Conwy West.
I work closely with the Care Manager, Senior Caregivers and a team of Caregivers in Conwy West to ensure clients in this area with a high quality of care delivered to suit their individual needs. I have worked within the care sector for 20 years and pride myself on the work I do; our clients care is as you would care for a member of your own family.
I have my NVQ Level 2 in Health and Social Care and I am currently working towards the completion of QCF Level 3. I have completed the 1st foundation course via Open University in Health and Social Care and I am qualified to train in Manual Handling and train in medications.
I started my career in the Care Sector after caring for a member of my own family in a hospital setting and decided that it was the career path I wished to take. I have worked within a residential and EMI Care homes progressing to the role of a deputy manager and I have worked within domiciliary care as a Carer and Senior Carer.
I started working with Home Instead Senior Care in 2017 as a Caregiver and progressed to Team Leader and I am now a Care Coordinator.
In my current role within Home Instead Senior Care I cover the emergency on call on a rota basis, I complete client consultations with the Care Manager for my area of Conwy West liaising with families and other professionals and complete individual care plans, Service Reviews and Quality Assurance with Clients. I delegate client visits with my senior Caregivers and they complete the introduction of Caregivers to new clients. I ensure that all caregivers in my area are competent in their role and that they meet the requirements needed for individual clients. I also complete supervisions with Caregivers.
Kele Larkin- Coordinator (Denbighshire South)
I am Kele and I am the Team Leader for Denbighshire South.
I work closely with the Care Manager, Senior Caregivers and a team of Caregivers in Denbighshire South to provide clients in this area with a high quality of care for their individual needs.
I have my QCF Level 2 in Health and Social Care and I am presently completing towards my QCF Level 3. I am also qualified to train the Caregivers in Manual Handling and train in Medication.
I started my career in Hairdressing but I always wanted to do something within nursing and started my nursing qualifications in Southport whilst being a volunteer in nursing at a nunnery. I then raised my family whilst working in Hospitality as a supervisor and started working in the Care Sector in 2013 in Domiciliary Care.
I started working with Home Instead Senior Care in 2018 as a Caregiver in Denbighshire South and progressed to team leader and I am now the Care Coordinator for Denbighshire South.
My role with Home Instead Senior Care involves taking on new clients with consultations and completing individual Care Plans meeting the needs of each individual and interacting with both family and Professionals, completing Service Reviews and Quality Assurance. I share the Emergency On Call phone on a rota basis also. I support my Senior Caregivers with Client visits and the introduction of Caregivers to new clients and ensure that my schedules are up to date and ready for the caregivers.