Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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What People Say About Us

"A home care provider with a difference! Very high standards, trust and reliability. Visits were unhurried and carers were always sensitive to Mum's varying needs. Carers were obviously knowledgeable about mum's..." Mrs JJ & family, Holymoorside
"As a relative living a long way from my mother, Home Instead gives me such peace of mind. The support team is caring and responds to needs." Mrs GK
"It is as the name states stay at Home Instead of going into a care home. They are not just carers but friends. My mum could not cope without them. It's not just the help with washing and dressing etc. but the extra..." Mrs SR, Chesterfield

"There are so many benefits to the service that Home Instead provides. We have our life back."

Mr MH, Eyam

"Prior to having Home Instead I received care from several other companies. All were lacking in their ability to provide an average standard of care, not so with Home Instead, their care & services are second to none - I would certainly recommend them without hesitation!"

Mrs LG, Chesterfield

"I am delighted with everyone at Home Instead. You are a great improvement on the previous agency we used."

Mr BJ, Chesterfield

"Will turn their hand to anything & are reliable"

Mrs SR, Chesterfield

"When anything has needed to be addressed, we have been listened to and care has been taken to improve."

Mrs MW, Chesterfield

"Very caring CAREGivers, get on with the tasks"

Mr NZ, Chesterfield

"The staff they employ now are monitored and matched to the person receiving the care."

Mr ET, Chesterfield

"Staff always go the extra mile to make the visit enjoyable."

Mrs HI, Totley

"My son who is a counsellor by profession first made contact on my behalf. He is impressed by your service. I live alone and look forward to my visits by two regular carers."

Mr EB, Chesterfield

"Never had any problems, stick to care plan and any changes are promptly discussed."

Mr AS, Chesterfield

"Mum is clearly at ease with both CAREGivers, has commented herself on caring and supportive attitude"

Mrs EB, Chesterfield

"It took me a long time to convince my dad to get some care for mum (who has dementia). Dad is 90 and good for his age but he was feeling the strain of looking after mum (who is 85). Eventually, after many months of discussions, I got him to agree to have a meeting with Home Instead and ever since the 1st meeting and visit there has been a marked improvement to their wellbeing and lives. Dad has been very positive and doesn't regret receiving the help. He is always singing Home Instead's praises, especially the carers."

Mrs MP, Chesterfield

"It is excellent - I have had experience of 2 other companies - they were never on time, very often didn't turn up. No explanation given and the management were rude to say the least - I have had the phone put down on me at least twice by them."

Mrs LG, Chesterfield

"I could not expect to receive better support."

Mr EH, Chesterfield

"All the staff perform their duties without fault and without prompting - they carry out the necessary tasks on their own initiative (Excellent)"

Mr SH, Dronfield

"You do what you claim to do. Rare in the current world!"

Mr SM, Chesterfield

"I am never let down."

Mr AS, Chesterfield

"I am confident that the care provided meets my father's needs."

Mrs JS, Chesterfield

"Good continuity, personal care, very understanding and sensitive to needs."

Mrs AB, Chesterfield

"Complete trust in what this company do and very fair pricing. Cannot fault you."

Mrs FS, Chesterfield

"My mum has never been happier and we can relax knowing she is being looked after when we are there or not!"

Mr PS, Chesterfield

"A very efficient service."

Mrs LG, Chesterfield

"There are good people in this world and then there are extraordinary people. Just recently I have been privileged to meet some of these special people. They cared for my father –in –law. They help him to live and to die with dignity after Alzheimer’s robbed him of his health. Anyone with the right training can be taught to be professional but not everyone can be as genuinely compassionate as these wonderful people were. Their assistance enabled us to grant David his final wish, to leave hospital and return home. There was an incredible calm and serene atmosphere in the house for David’s last few days with us. One of control. We felt safe in the knowledge that all David’s personal and medical care was being dealt with competently by the carers liaising with the district nurses. Their support allowed the family time to be able to sit quietly with David, to say our good-byes. Thank-you once more for the incredibly professional support and peace of mind you gave to our whole family. The same support, compassion and heartfelt humanity was shown towards my mother-in-law throughout the last loving but emotionally draining months of dedicated care she gave to her husband. Also a big thank-you to the extremely patient office team who efficiently took numerous messages. Without you there is no team on the ground. My mother-in-laws words "they are a God send." Thank-you, thank-you once again."

Mr and Mrs C

"Dear all, We wanted to say a big thank you for all your help over the months and especially the last few weeks. We know that mum would have found everything so much harder/impossible without your help. Please feel free to use this testimonial as you wish. Regards"

Mr & Mrs C - Chesterfield

"I missed your presentation in our clubhouse but the warden gave me your brochure. This seemed too good to be true! I try to be as independent as possible but with lack of confidence I was tending to hibernate. Since meeting Home Instead I now have the confidence to do things which seemed impossible a few weeks ago. I enjoy the companionship and support you give me. Heartfelt thanks to Home Instead. "

Mrs M, Chesterfield

"Our carer was like a ray of sunshine. She was efficient in all aspects of requirements."

Mrs E.

"From our very first contact with Home Instead seven months ago right through to the present day we've been highly impressed by everything: thorough professionalism, comprehensive understanding of needs, constructive approach, friendliness, superb communication, immediate response to unexpected events, 'can do' attitude, willingness to 'go the extra mile', flexibility of scheduling and - by no means least! The quality of carers provided for our cousin, who has dementia and lives in Chesterfield. It's a great relief and comfort to us, knowing that our cousin has such capable, consistent and genuinely-caring support, which is especially important because he has no relatives in the Chesterfield area."

C and D C, York

"I am writing to thank you and your caregivers for the all the support and compassion you have shown towards my aunt and uncle who both suffer from Alzheimer’s. At the beginning of the year, I was considering residential care due to their confusion and forgetfulness, and an incident where my aunt overdosed on her medication. The care agency at the time was failing in their duty by sending a myriad of different personnel, which only added to their confusion. Home Instead was recommended by a friend, so I felt I had nothing to lose by making a quick phone call. Not such a quick call as it turned out. Within ten minutes you ticked all my boxes and I knew I was talking to the right people. After an hour we set up a meeting, and the rest is history as they say. It’s an absolute pleasure to deal with such professional, caring, trustworthy and kind people. I feel you have given my aunt and uncle a new lease of life, which I cannot, thank you for enough. I would not hesitate in recommending your company to anyone with elderly or vulnerable family members who require the peace of mind, as I do, knowing their nearest and dearest are being well looked after in their own familiar surroundings."

Mr Y, Chesterfield
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