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Senior Care Coordinator - Hybrid working

St Ives, Cambridgeshire Full-time 24,000 - 27,000 per annum Closing date: 01/04/2023

Development opportunities, 30 days holiday

Company Description

We are Home Instead Cambridge. We are the leading provider of quality home care in Cambridge for older people. We help older people live at home as they age with a high quality very personalised service. We’re a team of passionate people delivering a service that our clients rate highly and we make a real difference to their lives.

Job Description

Are you an experienced Senior Care Coordinator (known internally as Scheduling Lead) looking to take your career to the next level and add real value to a business? Do you want a role that can truly make a difference to people’s lives by ensuring they receive the very best care how they want it and when they want it?

Home Instead Cambridge are looking for the person who can help us develop our scheduling capabilities so we can continue to provide best in class care to our clients across Cambridge and the surrounding area. We have served our community for over 12 years with high quality home care services. We are poised to further develop our services and continue an exciting period of growth.

You will be a highly organised and driven individual who will head up our business-critical Scheduling function. You will ensure we are able to meet our commitments to provide best in class care to our largely elderly clients and a fantastic service to them, their families and our wonderful Care Professionals.

Working with your small team and our Quality and Continuous Improvement Manager you will design and implement processes which will add improvements to our ability to schedule more proactively and increase automation capability within the function.

You will be liaisiing with our clients, their families and our Care Professionals to find the best match for developing long term relationships and a consistent service. You will be setting up new client packages and ensuring all of our caregivers are given the appropriate introduction to their clients as they join the business.

You will manage our Weekend On Call team, arrange cover and provide support as required.  Although you manage the weekend team you will not be expected to work regular weekends, there may be occasional cover when our weekend team are unable to cover each other but this is very rare and you may need to occasionally meet with the team but remotely using Zoom or Teams. 

Qualifications

This is a fantastic opportunity for someone who has gained experience as a Care Co-ordinator/ Resource Planner and who is now looking to develop their skills further, taking on more process and people management responsibility.

You will still be hands on but will be managing one full time scheduler and our 3 remotely based weekend on call co-ordinators. You will also be communicating daily with our Care Professionals, our clients and their families so good influencing and customer service skills are a must.

You will need to be computer literate with an ability and curiosity to understand and work with new technology.

Additional Information

In return we will offer you a competitive salary, 30 days annual leave (Inc of B/H), excellent development and progression opportunities as the business continues to grow.

The role will be based in our lovely office in St Ives, Cambridgeshire. Core hours will be 9am-5pm with one evening on call per week which will be worked from home. There is also an opportunity for a more regular hybrid working pattern although for an initial training period you will need to be in the office more regularly.

If you believe this is the role for you then please tell us a bit about yourself, what you are looking for from a new role and what you feel you could bring to Home Instead.

We look forward to hearing from you!

 

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