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Scheduling Co-ordinator

St Ives, Cambridgeshire Full-time 23,000 - 23,000 per annum Closing date: 01/02/2022

Company performance related bonus scheme, EAP,

Company Description

We are Home Instead Cambridge. We are the leading provider of quality home care in Cambridge for older people. We help older people live at home as they age with a high quality very personalised service.  We’re a team of passionate people delivering a service that our clients rate highly and we make a real difference to their lives.

Job Description

Do you enjoy working in a fast- paced environment? Do you thrive on problem solving and making a difference to the lives of vulnerable people? Then our Scheduling Co-ordinator role could be the one for you.

Our Scheduling Team plays a major role in our ability to provide this fantastic service to our clients ensuring that each client receives care from a CAREGiver who is familiar to them and with their needs.  This can sometimes be like completing a 1000-piece jigsaw puzzle but if you thrive on a challenge and get satisfaction from completing this puzzle then this role will certainly fulfill these needs!

The Scheduling Co-ordinator takes the lead in the team ensuring a fair allocation of work and developing both your small team and our ways of working to ensure our service stays the best while we continue to grow.  This role will offer you an opportunity to develop your leadership skills and to work with a highly motivated dynamic team.

Qualifications

You will need some previous scheduling or large rota co-ordination experience gained within Care or another fast-paced service industry such as retail.  You must have an excellent telephone manner and be passionate about providing excellent customer service to both internal and external customers. You will need to be dynamic but organised and someone with a great work ethic who thrives on being busy.

Additional Information

In return we’ll offer two things:

First, we’ll surround you with similar people (and a few who will need your support to change) and the opportunity to really deliver a first class service.  You’ll also have the resources and support of a franchise network that spans the globe. There’ll be people, technologies, and ideas to inform your own work.

Second, we’ll give you the support to develop your people management skills and leadership qualities.

There’ll be a competitive salary and benefits package as you’d expect.  You will be based in our office in St Ives, near Cambridge and report directly to our Operations Manager.

So, if you can demonstrate that you have the drive and ideas to help us change the face of ageing in our community and be better as a result, we’d like to hear from you. Send us your CV and covering letter telling us in three sentences what you’d bring and why this role is for you.

 

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