Meet the team

Mike & Jane Francis

Franchise Owners - Mike & Jane Francis

Mike and Jane jointly own the Home Instead business in Cambridge. They ran another successful business for 12 years and developed a reputation for integrity and meeting client’s expectations, while recruiting high quality people and helping them deliver great service.

Mike’s role in Home Instead is to ensure all the staff enjoy an environment in which they can deliver the high care standards we set.  Mike is also responsible for liaising with the outside world to create an awareness of what we do.

Jane manages the finances, making sure clients are invoiced correctly and our staff receive their pay accurately and on time. 

Natalie Chandler

Operations Manager - Natalie Chandler

Natalie joined Home Instead with a wealth of experience in recruitment, resourcing and HR management gained with Kuehne & Nagel and Joules Clothing.  

Natalie's initial role was as our Recruitment manager but she soon moved into her current role as Head of CAREGiver Experience.  In this role she is responsible for the full range of support and services for our CAREGivers, such as training, development, visit scheduling and daily contact.  Natalie manages a team of CAREGiver Team Leaders and their support to carry out the range of her responsibilities.  

Natalie is passionate about helping CAREGivers become happy and confident in their work, as well as giving them the opportunity to develop personally and professionally.

Anyone interested in a role with Home Instead in Cambridge can contact Natalie at [email protected] 

Alison Price

Office Manager - Alison Price

Alison lies at the heart of our office administration.  Raised in Sawston, she also knows the local area and city.

Alison supports Natalie and the CAREGiver team with vital organisation of recruitment, training and development administration.

Alison’s attention to detail means that the office responds efficiently and effectively to the needs of our CAREGivers, allowing everyone to benefit from the care we provide.


Trainer - Nancy Wilkinson

Nancy was the perfect choice to step into the role as Trainer with her previous experience as a teacher and the skills and experience she has developed as a CAREGiver. Nancy is able to bring her enthusiasm and experience to support all our new and existing CAREGivers in developing further. Nancy has a particular interest in languages and how the way we speak and present ourselves can impact those around us and is also famously (with her clients at least) a wonderful cook so she has some exciting ideas for future courses we are hoping
to develop.

Wendy Gypps

Team Leader - Wendy Gypps

Wendy brings a wealth of experience to her role in Home Instead from many years as a qualified nurse.  Wendy leads a number of our CAREGivers, guiding and developing their care practice, as well as ensuring our clients receive the support that they want.  Wendy also plays an important role in our dementia care, having completed a University of Worcester dementia course in 2018, as well as carrying out training for new recruits and overseeing our medication practice and recording.

Naturally cheerful and with great dedication to her CAREGivers and their clients, Wendy embodies the Home Instead ethos of personalised care and living life to the full.

Tasha Macrae

Team Leader - Tasha Macrae

Tasha has a vast experience of many roles in Home Instead.  After joining as a CAREGiver who was adored by her clients, she developed her skills, initially in the Weekend On-Call role and then into a Senior CAREGiver role and some training.

In 2018 she stepped up to take a lead in induction training and mentor all our new CAREGivers in the initial phase of their careers with Home Instead.  In 2019 Tasha has gone on to help CAREGivers with more experience, bringing her University of Worcester dementia learning into her practice.

Always cheerful, Tasha is a wonderful member of the Home Instead team.


Team Leader - Joy Linnell

Joy has lots of customer service and management experience from her previous roles in sales and in the time she has been with Home Instead, has demonstrated her fantastic skills as a CAREGiver quickly becoming popular with her clients and colleagues and dealing with some quite complex cases. Joy as a Team  will be working alongside Wendy and Tasha in supporting CAREGivers out with their clients.

Sasha Hatton

Scheduling Coordinator - Sasha Hatton

Sasha is our newest Team Leader, but joined with lots of care experience.  Working in the community in her previous roles means that Sasha has a real empathy for clients and CAREGivers alike.  

Sasha's role is to support and mentor new CAREGivers in their role, helping them to secure their Care Certificate and go on developing and learning in their role at Home Instead.  Her time is split between the office and being out with CAREGivers providing practical support as they go about their care of our clients.


Finance & Payroll Specialist- Jacqui Winsor

Joined the team in 2017.