Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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Quality Care

Hometruths

At Home Instead in Cambridge we pride ourselves on providing high quality care and support for clients. This means a minimum of an hour per visit, care taken to match our CAREGivers with clients and providing a highly personalised service at the time of day that our client determines.

It also means selecting the best people to be CAREGivers and supporting them with training and resources to let them do their job to the very best of their ability.

That's what we set out to do.  What is the outcome?  In June 2015 we commissioned Smith & Henderson to conduct an independent survey of clients and CAREGivers and here's what we got back:

Client opinion

98% rated our service Excellent or Good

98% are likely to recommend our service

97% say their CAREGiver takes an interest in them as a person

94% say their CAREGiver is well matched to their needs

86% say their CAREGiver was properly introduced to them before service began

CAREGiver opinion

99% say their job gives them the opportunity to learn and develop new skills

99% feel well matched to their clients

99% would recommend Home Instead services to a friend

97% are proud to work for Home Instead

92% would recommend Home Instead as a place to work

 

With such outstanding opinion, we feel that we are changing the face of ageing in Cambridge and its surrounds.  There is a way of meeting care needs that is personalised and deals with a person, not the traditional task oriented care model.  CAREGivers can be supported to be outstanding, develop their skills and knowledge and feel valued and that they have time to do their role to the standards we all hold dear.

In Cambridge these are our hometruths.  We know because the very people whose opinion counts tell us so.

To enquire about client services or working with Home Instead please call 01480 495834.

  • UKHCA Registered

It is such a delight to come home and find F all buoyant after his morning with Tim (Caregiver). I think it's rebuilding his confidence, not just passing his mornings, having someone taking an active and intelligent interest in him and his past. Tim is one good egg.

PP, Clients daughter, Cambridge