At Home Instead in Cambridge we pride ourselves on providing high quality care and support for clients. This means a minimum of an hour per visit, care taken to match our CAREGivers with clients and providing a highly personalised service at the time of day that our client determines.
It also means selecting the best people to be CAREGivers and supporting them with training and resources to let them do their job to the very best of their ability.
That's what we set out to do. What is the outcome? In June 2015 we commissioned Smith & Henderson to conduct an independent survey of clients and CAREGivers and here's what we got back:
98% rated our service Excellent or Good
98% are likely to recommend our service
97% say their CAREGiver takes an interest in them as a person
94% say their CAREGiver is well matched to their needs
86% say their CAREGiver was properly introduced to them before service began
99% say their job gives them the opportunity to learn and develop new skills
99% feel well matched to their clients
99% would recommend Home Instead services to a friend
97% are proud to work for Home Instead
92% would recommend Home Instead as a place to work
With such outstanding opinion, we feel that we are changing the face of ageing in Cambridge and its surrounds. There is a way of meeting care needs that is personalised and deals with a person, not the traditional task oriented care model. CAREGivers can be supported to be outstanding, develop their skills and knowledge and feel valued and that they have time to do their role to the standards we all hold dear.
In Cambridge these are our hometruths. We know because the very people whose opinion counts tell us so.
To enquire about client services or working with Home Instead please call 01480 495834.
Your staff had a "can do" attitude and they didn't give up when the going got tough. I felt that I could depend on them and trust them. They are professional, skilled and very sympathetic and friendly to all.LD - Client's Daughter