Home Care in Hebden Bridge

Home Instead cared for my mother and then father over a three year period. They were very professional in identifying needs and devising a care plan. They were very reliable and never missed a call (my parents had four a day). When I needed to add calls they were accommodating. I would recommend them to anyone else who finds themselves needing help looking after their parents.

My parents really looked forward to visits from the carers at Home Instead Calderdale. Without fail everyone was caring, friendly, cheerful and very practical in dealing with my parents’ care needs. They also always turned up on time, which was important when my Dad was at home on his own. On several occasions they went above and beyond to help with minor emergencies and always kept us informed about what was going on. Amazingly they also found time to sit and chat with my parents, which made the visits feel more social than formal care.

I cannot praise this organisation highly enough! Thanks to Home Instead, my elderly aunt was able to remain in her own home until the end of her life, despite increasing frailty and suffering from dementia. Initially, she had regular daily visits and then 24/7 live-in care. This meant so much to her and her family, as a move into care after decades in the same home would have been confusing and very distressing for her.

The Home Instead team were brilliant and everyone I spoke to was friendly and full of care for her.
When there were things I needed to know, they would always contact me to update me, without being over-intrusive. They treated my aunt with total dignity and respect at all times, organising her social life, arranging a birthday party for her 90th birthday and many of them came to her funeral too, to pay their final respects, where it was clear the genuine love and affection they had for her.

A big thank you to the staff and carers from Home instead, who without their support, we could not have managed to keep Dad in his own home. Such a caring, supportive, helpful and reliable team. Our main caregiver, was truly dedicated, to my father, ensuring his personal care and appearance was of a high standard. The house was kept clean and tidy and the bedding and clothing washed and dried. They were friendly, helpful and became great friends and felt like one of the family. Any problems or issues were reported to us and dealt with. They even arranged with the relevant departments re the acquisition of equipment for the house.

This is a really wonderful organisation. The carers are lovely, patient and professional. The admin team are super, responsive and friendly. I cannot praise them enough for the care they provided to our mum in her last months at home. They certainly afforded our family peace of mind at this time. I would highly recommend them to any family considering home care for a senior loved one. Thank you all again!

 

We used Home Instead for the first time in September 2022 and the experience was excellent in all respects. My wife and I look after my mother (95 years old) at home and we needed someone to cover for us while we went on holiday for two weeks. The care manager obviously thought very carefully about which carer would be a good fit for Mum before introducing her to us. We had an introductory visit at home and a follow up to cover any questions before we went away. It worked perfectly. Daily Scrabble games, some trips out to the local park, lunches and dinners prepared. They got on with each other very well. Everything was in perfect order when we got home and we had a good chat with the carer before she departed.