I can not fault Home Instead (Calderdale & Spen Valley), all the staff members were wonderful when looking after my father-in-law, they could not do enough for us. Even when we could see that 24/7 care was needed very quickly they did everything they could to fulfil our wishes. Most of all you allowed my father-in-law to keep his dignity at all times and grant him his wishes to be looked after at home until his passing. If anyone is struggling or can't make their mind up which way to go when looking for care for a loved one. I would not hesitate in asking Home Instead to look after a family member the care they gave was excellent in all areas needed, we can't thank them enough.
Adele O, Daughter-in-law of Client, 4 November 2021
We have been very happy with Home Instead. The carers were lovely and looked after my mum very well. We really appreciate the efforts made to have the minimum number of staff on the care rota, and to have a primary carer, so that personal relationships and trust were formed. This really made a difference and it made it a very personal service. All the staff were friendly, helpful and professional and we felt that they genuinely cared. Thank you so much.
David E, Son of Client, 5 October 2021
So delighted to recommend this service to others, as our family experience was first class. The carers understood fully the meaning of their job title and did everything to ensure that our mother had all the support, companionship and loving care that you would want for a loved one. This in turn gave us the peace of mind to accept that she was in very safe hands, giving us the opportunity to witness our eldest child become a doctor! We are so grateful to the carer that came to our rescue - boy, she even did the ironing! Thank you all so much. In a world that appears to be going to hell in a handcart...you are a shining light. Keep up the excellent work.
Ross B-K, Son of Client, 13 September 2021
"After only 4-6 weeks we (and more importantly our mum) can report that the carer from Home Instead has changed our lives! A couple of minor administrative niggles fade to nothing because the care and support provided has been brilliant. The relief, Mum’s weight gain and improved general demeanor has been amazing.
Our mum has company even during lockdown due to her care requirements (albeit 121 when she’d been used to larger gatherings) so is lucky but has still benefited enormously. Anyone lonely, on their own, maybe a spouse or an adult child caring on their own or with limited support should definitely consider this option. Great value and allows the elderly person to maintain an element of control."
Catherine S, daughter of client, February 2021
"My 91 year old mother was at home being looked after by the Home Instead team for 6 months before we needed to transfer her to a full-time care home.
For every day of the 6 months the highest levels of care, support and protection for my mum never faltered.....it was simply excellent from start to finish. Despite lockdown and illness the very wonderful area manager kept the same core team around my mother. They never missed a single visit! The brilliant app was my lifeline to knowing exactly how she was even though I couldn't visit her. As she deteriorated the team helped me to confront the painful next steps. Mum's very regular carer was brilliant at helping me prepare her for the next phase......she and the area manager were such a massive support throughout such a difficult time. I'm so very, very grateful I found them."
Janet D, daughter of client, 23 September 2020
"My mothers care over the last 2/3 years with this company has been the best we, as a family, could ever have wished for. The full team at Home Instead have done everything possible to make her comfort and well being the best. I would definitely recommend them."
J T, daughter of client, 22 September 2020
"A big thank you to the staff and carers from Home instead, who without their support, we could not have managed to keep Dad in his own home. Such a caring, supportive, helpful and reliable team. Our main caregiver, was truly dedicated, to my father, ensuring his personal care and appearance was of a high standard. The house was kept clean and tidy and the bedding and clothing washed and dried. They were friendly, helpful and became great friends and felt like one of the family. Any problems or issues were reported to us and dealt with. They even arranged with the relevant departments re the acquisition of equipment for the house. Dad's regular carer was so attentive and lovely. She was enthusiastic and cheery with him, encouraging and even helping with his love of gardening! He looked forward to her regular visits. I would most definitely recommend this company, not least for the fact that they do respect and care for their clients. The office staff are friendly and efficient too!"
Fiona, daughter of client, 27 August 2020
"Really happy with the care and service from Home Instead - from the original contact and understanding our needs, to finding the right companion for Mum, and then the care and attention that Mum receives each time she visits. Excellent service and would certainly recommend them."
Helen J, daughter of client, 27 August 2020