Munaf Patel - Director
I’m Munaf Patel, the Director of Home Instead in Calderdale and the Spen Valley. I have over 25 years’ experience working in the social care sector, both within local authority settings and for voluntary sector organisations and am now delighted to become part of the Home Instead family.
Having spent my entire working life supporting vulnerable people, I am passionate about providing quality care, and am really pleased to head up a service which places the clients at the heart of everything we do. My goal is to ensure our staff get to know our clients and we set consistently high standards in the care and companionship we provide.
Outside of work, I am a family man, who has experience of supporting and caring for my own ageing parents, and this experience has enabled me to better understand and appreciate the importance of matching the right CAREGiver to each client, and ensuring our client's wishes are respected.
I’m experienced enough to recognise we won’t get it right all the time, but I am committed to ensuring we learn from any mistakes we make and with that in mind, I welcome your feedback about how Home Instead Calderdale could keep improving. So whether you’re an individual or part of an organisation I’d love to hear from you.
Naomi Lanigan - Registered Manager
I'm Naomi, the Registered Manager at Home Instead Calderdale. I started my career in the care sector a number of years ago as a CAREGiver, after taking a year out from University. I had some amazing clients who opened my eyes to how rewarding it was to make a difference to the lives of others! It’s because of this experience that I decided to stay within the sector.
I gradually progressed, gaining valuable experience in both Domiciliary and Residential care settings. Working with a mixture of service users ranging from Elderly Care, Learning Disabilities to Mental Health.
My role involves making sure the service is running smoothly day to day. I work closely alongside Munaf and all other members of the team to ensure we remain compliant with social care regulations and any changes to legislation. I also provide support for office staff, CAREGiver’s, Clients and their families.
I am passionate about supporting people to remain independent in their own homes and ensuring clients can live well with their conditions, by providing a service of the highest possible standard. Having worked for many different organisations and witnessed varying levels of quality, I can honestly say we are the best at what we do; providing real person-centred care. My aim is for the team to continue doing what we do best: maintaining high quality care while always looking our for further ways to improve.
Samantha Cole - Care Coordinator
Some years ago my son needed additional support and I began to experience at first-hand how rewarding and valuable a job in care is. As a result, I retrained and left my retail management job, bringing many transferable customer service skills with me.
Since beginning my journey in care in 2016, I’ve worked as a senior carer and deputy manager of a care home, and then joined Home Instead in October 2021 as a Care Coordinator, responsible for liaising with clients and families, and auditing the quality of our care service.
One of the things that stood out about Home Instead is that each care package is person centred, ensuring that clients receive the best quality of care to meet their specific needs. Also the team here are really warm and welcoming.
My aim is to help make a difference to the lives of individuals who don’t have their own network of support and help them remain independent in the comfort of their own homes. I also aim to build strong relationships with our team of Caregivers: supporting and mentoring them effectively.
Julie Ingham - Marketing & Community Engagement Officer
I am Home Instead Calderdale's Marketing & Community Engagement Officer and I joined Home Instead in August 2020 after several years working in a marketing role in the early years sector, promoting and campaigning for higher standards in childcare.
My role involves making contacts in the community to raise awareness of the benefits of home care and to communicate Home Instead’s mission, to change attitudes towards ageing and care.
Having experienced at first hand the issues facing elderly people when my father-in-law had a fall at home, my goal is to raise awareness of the impact on the mental and physical health of older people that comes from living alone. I want to help change attitudes to care - so it is not seen as a last resort, but an integral part of our lives in the later years.
I also volunteer for Calderdale Forum 50 Plus, the local community organisation that supports and represents older people’s interests in the region. In my new role, I hope to combine my understanding of older people’s experiences with my marketing and networking skills to help Home Instead raise its profile and become the home care provider of choice for the people of Calderdale.
Anosha Rafiq - Scheduler
I’m Anosha, the Scheduler at Home Instead Calderdale. I began my career as a CAREGiver and then moved into an office role, planning care appointments and making sure our clients receive consistent care from our team.
Having experience of care has helped me to build good relationships with both our CAREGivers and our clients. It is important to listen and understand their needs. That way leads to happy clients and happy CAREGiver’s.
It has also been a delightful experience meeting some of our lovely clients and matching them to our CAREGivers, which is the foundation for a good relationship.
I am passionate about wanting to help people live an independent life in their own homes. I believe that it is important to understand the clients needs, build a good relationship with them and devise a structured plan to help them retain and even increase their independence. But most important is to love the job you do.
I am proud to be a part of the team, I love my job and I'm happy to be contributing to one of the most important roles in providing care at home.
I look forward to meeting all new CAREGivers, whether it’s just for a chat or to gain a greater insight into their roles and their clients.
Rahida Patel - Training Co-ordinator
I'm Rahida, the Training Co-ordinator at Home Instead Senior Care Calderdale. I have been working for Home Instead for two years, having completed a Law degree at University.
Working in care has been a new experience for me and I am proud to be a part of the team. I have built a good relationship with our CAREGiver's after working as Home Instead's Scheduler for over a year. In this role I was responsible for planning and monitoring all our client visits.
I am now the Training Co-ordinator, responsible for arranging training for our team of CAREGiver's to ensure we continue to deliver the highest quality care to our clients. I am responsible for arranging meetings with clients and their families and quality checks, called observations, on our CAREGiver's to ensure they are meeting the care standards required by Home Instead and also completing the Care Certificate Matrix.
I also look after Home Instead's personal learning environment: My Learning Cloud. CAREGiver's are able to view and book themselves on to upcoming training courses and monitor their progress on this virtual system. So far CAREGiver's are finding it easy to use and I can now say I am an expert on My Learning Cloud, able to help all our CAREGiver's with support in using it.
We have a great management team and some wonderful CAREGiver's who are always welcome to pop in for a chat and a cuppa!