Jenny Winfieldale - Director of Care
We started Home Instead in 2010 because we really wanted to make a positive difference in the day-to-day lives of people in and around Burton.
I oversee and manage the client’s care and ensure they receive high quality care in their homes. It is so important to us to ensure that the care we provide meets their individual needs and they are treated with respect and dignity.
Our clients are amazing.
I also help manage our team of lovely CAREGivers. It’s a real pleasure to get to know our CAREGivers, they are very caring and compassionate, treating their clients as individuals. We put a lot of effort into helping the CAREGivers feel valued and completely confident delivering care. I am always working to encourage open and honest communication and everyone on our team is equal.
I absolutely love my job and wouldn’t want to do anything else.
John Winfieldale - Director
Jenny and I have owned the Home Instead service in Burton-on-Trent for 10 years. We love Home Instead and we are careful to employ people who share our values. These are: everyone is equal; we are honest; we develop a rapport with our clients; we go above & beyond; we build trust.
It is a privilege to work with our brilliant team and serve our community.
Jackie Dutton - Training Coordinator
I have worked in the caring profession for over 30 years. As the trainer, I welcome and support our Caregivers to have the knowledge, confidence and skills to provide quality care to our clients. By building an excellent rapport with them, at the beginning of their journey, I have an open door policy which allows them to pop in and chat or discuss any training requirements. I also help to co-ordinate community and client events.
Lorraine Bartram - Recruitment & Retention
We have a fabulous team of CAREGivers, but I am always looking for more people with a caring heart to join us. There are so many more elderly people in our community that could benefit from the great support we provide. We value our CAREGivers and show our appreciation with ongoing gifts and social events organised throughout the year. I also help to co-ordinate community and client events.
Donna O'Toole - Financial Coordinator
I worked with the elderly for 6 years prior to joining Home Instead in 2016.
We believe, to provide great care we have to be a professional, well-run organisation. I make sure all our records are up-to-date. The team can then support our clients in the most efficient and accurate way.
I have a great attention to detail which helps when preparing the information ready for invoicing and payroll.
I really enjoy my job. It’s great to work with colleagues who all truly care for their clients.
Michelle Quinn - Day Centre Manager
I manage our wonderful Home Instead Day Centre. I believe the wide variety and depth of experiences I have had in care are very helpful in my role. Each weekday we provide a friendly, safe place for clients to spend the day. We look after many people who have symptoms of dementia, allowing their partners and family to have a well deserved break. Others come because they are socially isolated. We spend the whole day laughing, singing and taking part in lots of stimulating activities. My team are simply wonderful. They create a kind, caring environment. Transport, a home cooked meal and all activities are included.
Laurie Walford - Care Coordinator
Lynne and I work closely together to build new relationships with clients and CAREGivers alike. It is important to me that each client has a good rapport with their CAREGiver as this makes a journey of care easier on a new client.
Lynne Bendall - Care Coordinator
I meet our lovely clients in Branston, Stapenhill, Winshill, Barton and surrounding areas of Burton on Trent to understand their care needs and ensure that the service they are receiving is of the highest standard. I really enjoy meeting new clients and their families.
Kim Gower - Care Coordinator
Davina and I work together to ensure that all our clients are receiving a high standard of care, we do this by always communicating with our clients regularly about any changes in their needs. I really enjoy meeting new clients and their families.
Davina Harris - Care Coordinator
I work alongside Kim to meet potential new clients in Horninglow, Stretton, Tutbury and surrounding areas. I then write care plans and introduce CAREGivers to clients. It is wonderful to see new relationships grow and the quality and independence of our client’s lives improve along the way.
Emma Palphreyman - Scheduler
I work alongside Emily to plan the rotas for our clients & CAREGivers. One of my main priorities is to keep the CAREGivers consistent. We work hard to keep our client & CAREGiver relationships very stable. We know our clients like to see the same friendly faces.
Laura McDermott - Office Coordinator
I came to Home Instead in 2015 as a scheduler and have now expanded my skills into the office coordinator role. I support Emma and Emily whilst looking for ways to continually improve the service we deliver. I enjoy finding solutions to problems and think outside the box.
I also liaise with Lorraine and Jackie to ensure our new CAREGivers start their journey with Home Instead successfully. I want our CAREGivers to feel confident in the role and have all of the knowledge they need to support clients to the very highest standard.
Emily Endacott-Jones - Scheduler
Emma & I work together to ensure all CAREGivers and Clients receive a consistent rota. It is very important to us that we build a positive relationship with all clients by offering a trustworthy service.