Home Instead Brighton, Hove & Shoreham Gets Thumbs Up

Home Instead Brighton, Hove and Shoreham is proud to announce that they have been given enormous credit from clients, thanks to a recent satisfaction survey.

The independent survey revealed that 100 per cent said CAREGivers arrive to their visits on time. 

It also revealed that 100 per cent feel their CAREGiver is well matched to them and 94 per cent said their CAREGiver was properly introduced to them before they started working with them.

Liz Brackley, owner of Home Instead Brighton, Hove and Shoreham said: “We are again delighted with the feedback and results we have received from our Clients from the annual, independent survey.  Our customer service is at the heart of what we do, and we continually keep in touch with Clients and their families to gauge how our Clients are feeling about their visits. It’s important to ensure they are enjoying their visits from our fabulous CAREGivers and we are catering to their bespoke needs.”

Throughout the pandemic, 100 per cent of our Clients said their CAREGiver has kept them safe and well at home.

Clients niece, Dr. D.K., said: “I cannot thank Liz and her whole team enough for the kindness and support - verbally, by email and in person - which they have all given to my aunt and me. This is especially important because she is becoming increasingly difficult as her Alzheimer's progresses - but all staff remain positive and use their initiative and common sense coupled with oodles of patience, humility, kindness, respect and dignity. We are both most appreciative to have found such an excellent service."

At Home Instead Brighton, Hove and Shoreham, we accompany many families through the ageing journey to ensure loved ones continue living independently and maintain a healthy, happy lifestyle. We listen, respond and tailor our services to your needs. If you would like to speak to someone at Home Instead Brighton, Hove and Shoreham please don’t hesitate to get in touch - you can call Liz on 01273 284090 or email [email protected].