We recognise that choosing a Home Care service for yourself, friend or family member can be a difficult task so we have put in place a quality management process that will give you the confidence that we are able to deliver the quality service that you require.
We strive to ensure that we are achieving the highest standards in Quality Care and have a range of methods of regularly receiving feedback. Also we are acutely aware that the key to providing quality care is ensuring that our CAREGivers are happy, engaged and feel supported.
Every year we run our annual confidential Client and Caregiver Opinion Survey called PEAQ, which is independently run by Smith and Henderson. This survey goes out to all of our Clients and CAREGivers and seeks to gain their opinion on various elements of the service that we provide. The survey provides us with some key indicators on areas that we can improve and helps us focus of achieving the high standards that led to us receiving a 'GOOD' CQC rating in 2019.
The team at Home Instead Brighton, Hove and Shoreham are delighted with the survey feedback. However, we continue to work hard at maintaining and, where possible, further improving the quality of the care services we provide to older people in the local area.
If you have any questions about the survey, or any of the recommendations below, please contact us on 01273 284090 and we will happy to discuss with you. Please also read below a selection of survey comments and reviews given by Clients on homecare.co.uk - the leading home care reviews site:
“ We asked Home Instead Senior Care in Brighton to provide respite care for my Mother for a few hours a day twice a week to allow my wife and I some quality time together. My mother has suffered from Alzheimer’s for the past five years and now needs 24/7 care which can be very tiring. Home Instead Senior Care’s wonderful Carers allow my Wife and I the time away that we need to recharge the batteries and their Administration Staff ensure we are kept up to date with any issues. The online Carers notes with the secure log in allow other family members to also keep up to date with the care provided in real-time. I would thoroughly recommend this service. ’’
"My sister and I were looking for care for our Father, thank goodness we found Home Instead Brighton, Hove and Shoreham. From the very first meeting to discuss the type of care we required and conversations on the phone, we have always found them to be reliable, caring and compassionate at all times.
Throughout the COVID 19 pandemic, the ladies caring for Father have been amazing, always there to look after Father’s needs and chat when we as a family were not allowed to visit and we can’t thank them enough."
"We asked Home Instead Senior Care in Brighton to provide respite care for my Mother for a few hours a day twice a week to allow my wife and I some quality time together. My mother has suffered from Alzheimer’s for the past five years and now needs 24/7 care which can be very tiring. Home Instead Senior
Care’s wonderful Carers allow my Wife and I the time away that we need to recharge the batteries and their Administration Staff ensure we are kept up to date with any issues. The online Carers notes with the secure log in allow other family members to also keep up to date with the care provided in real-time.I would thoroughly recommend this service."
"Home Instead have provided 2 and a half years of fantastic service to us. Their carers are superb, it sounds corny, but they are truly "caring". As an organisation, they have been wonderfully responsive to our needs, arranging visits (not missing visits!), adjusting the carers to those who build the best relationship with my father."
"I would definitely recommend this company; they have provided care for my father for almost two years and I have been consistently impressed by the quality of care and the attention to detail to ensure my father is really well looked after."
"Home Instead have gone above and beyond to support Mum during lockdown. Nothing has been too much trouble. It is reassuring to know she is being looked after so well when we can't get there."
"This is a brilliant Caregiving firm! Intelligent, pro-active and genuinely caring people, matched to our needs by an extremely professional director."
"I cannot thank Liz and her whole team enough for the kindness and support - verbally, by email and in person - which they have all given to my aunt and me. This is especially important because she is becoming increasingly difficult as her Alzheimer's progresses - but all staff remain positive and use their initiative and common sense coupled with oodles of patience, humility, kindness, respect and dignity. We are both most appreciative to have found such an excellent service."
"I must tell you that my mum is enjoying her visits - and told me the other day she couldn't rate the service highly enough!"
"We have no hesitation recommending Home Instead to anyone needing help to make life easier."
"I was very pleased with the care given. All the carers being very attentive nothing was too much trouble."
"We would like to thank you for arranging B's care over the past couple of weeks. The quality of the care, and the friendliness of the carers, has been superb. It was very helpful to all of us during a rather uncertain time."
"I am not only willing to provide a testimonial but would like to express how grateful i am that Home Instead Senior Care is available. Keep up the good work. It is the friendly approach that is so preferable to the usual business manner."
"Like most people, we found ourselves searching for carers after a tragic set of events. I felt I was fumbling in the dark with a new set of circumstances and an ignorance of the care industry. However, as soon as I discovered Home Instead the stress and worry was gone. From our very first conversation I felt a weight had been lifted from my shoulders. They were reassuring efficient, kind informative and understanding. They listened to us, and from there formed the perfect, bespoke care package. I would highly recommend them, as would my father. thank you."
What our other clients are saying...
“As always, Home Instead are doing a fantastic job. I wish that other care agencies……used the same philosophy and care that Home Instead is based on then so many other frail and vulnerable people would be able to benefit from appropriate care and consideration that they all deserve…..If I had the money I would have only used your services for all her care needs.”
“We continue to be very impressed with your carers.”
"Everyone my aunt met and or had dealings with were kind, friendly abd helpful. Nothing was too much trouble."
“I am so pleased I found your company on the internet and had the sense to see that your company ethos was just what she needed.”
“Thank you all so very much for your wonderful caring service that you have given Mum. I truly believe that if it wasn’t for all of you my Mum would not be still at home. Your visits keep her going and mean so much to her.”
What our CAREGiver's are saying...
Home Instead is a brilliant place to work. I have worked there for more than a year and met some amazing people along the way. My clients always make me smile and being a CAREGiver is such a rewarding job! Jess M (Google Review)
I feel honoured to work alongside so many wonderful and supportive Caregivers at Home Instead. Everyone is so passionate about the care they provide and our clients are just so lovely. It doesn't feel like work at all! I feel like I'm part of a family. Megs L (Google Review)
I feel so lucky to have found Home Instead. I have worked for the Brighton team for 18 months now and have loved every minute. We are all trained and supported to deliver the best person centred care to all our clients, equally. Not only are the clients loved and valued but so are we. Most definitely a life changing place to work, for clients and staff alike. Caren F (Google Review)
I am always proud to tell people I work for this company. Not only do they treat their staff fantastically, we are trained to look after our clients as we would want to be looked after ourselves. We are matched to our clients so well that everyone feels happy after a visit. Total job satisfaction - awesome office team. Rosalind D (Google Review)