We recognise that choosing a Home Care service for yourself, friend or family member can be a difficult task so we have put in place a quality management process that will give you the confidence that we are able to deliver the quality service that you require.
We strive to ensure that we are achieving the highest standards in Quality Care and have a range of methods of regularly receiving feedback . Also we are acutely aware that the key to providing quality care is ensuring that our CAREGivers are happy, engaged and feel supported.
Every year we run our annual confidential Client and Caregiver Opinion Survey called PEAQ, which is independently run by Smith and Henderson. This survey goes out to all of our Clients and CAREGivers and seeks to gain their opinion on various elements of the service that we provide. The survey provides us with some key indicators on areas that we can improve and helps us focus of achieving the high standards that led to us receiving a 'GOOD' CQC rating in 2018.
If you have any questions about the annual survey, or any of the recommendations below, please contact us on 01424 401402 and we will happy to discuss with you.
Please also read this selection of survey comments and testimonials:
“ We have had excellent service from the very beginning of contacting Home Instead. The manager was very keen to find out about my mum as a person and what activities she enjoys. All the caregivers have been lovely and the communication between myself and the manager is excellent, nothing is too much trouble and I know Mum is in safe hands when I can't be there. Thank you so much. ’’
Barbara - Daughter of Client
The agency provided an excellent service to my Mum. Very reliable and understanding of her needs. I have recommended them to a number of friends.
Judy – Daughter of Client
"We have used Home Instead for over a year now and they have never let us down. The staff (all) go above and beyond to be kind and helpful. They are all very polite and pleasant and treat my mum with the utmost respect. Would highly recommend!!"
J.S. - Son of Client
From the beginning I have been impressed how caring and diligent the whole team are, brilliantly organised and flexible, a great weight off my mind.
S.M. - Daughter of Client
Having caregivers visit my dad twice a day, gives me peace of mind. I know he will have his medication administered correctly and has a good breakfast and evening meal. He sees someone morning and evening, even if he doesn't leave his flat; which reassures me that he's okay. His washing is done, and the flat is kept clean. But also, has formed a good relationship with his caregivers and enjoys their company.
CL - Client
"They are wonderful. My caregiver is so kind and she never lets me down. I don't know what I would do without her!"
LB - Daughter of a Client
"All the caregivers are lovely and treat my Mum like a friend, as well as looking out for her emotional needs. My Mum really likes all the carers and… I am kept in constant contact and very happy with the level of care she receives."
EB - Granddaughter of a Client
"My Grandmother is very happy with the care she receives from the team. My Aunt and I have total faith in Home Instead which gives us a lot of peace of mind. I couldn't recommend them more highly and they feel like friends."
Susan - Daughter of a Client
"A load of worry has been taken off me since using Home Instead. How did I and Dad ever manage without their help!"
SK - Daughter of a Client
"Outstanding care given to my mother throughout a very difficult period. Carers were excellent, used their initiative, provided solutions and everything was done to a very high standard. Management were equally good. Home Instead was of a huge benefit both to my mother who needed the care and to her family who were worried about her."
Chris – Son of Client
"I cannot praise Home Instead Senior Care (Bexhill & Hastings) and their staff highly enough. Not only did they provide outstanding care for my 96-year Mother but they bonded with her to the extent of becoming part of our family."
LF – Daughter of Client
"The care is fantastic and reliable. The carers are friendly and genuinely really care about their clients. They feel like family now… It’s a lovely, personable service. My father is very well looked after and trusts his carers as well as considers them his friends."