Our carer is very reliable. Always friendly and helpful. Also flexible with dates at short notice. ’’

Mr M. Bedford

My 79 year old Mother, who has lost much of her agency through Dementia is normally looked after by her neighbour and myself.

When her neighbour went on holiday recently, I engaged the services of Home Instead Senior Care.

It was a pleasant surprise at how well it went....my Mother was well affected by the ladies who cared for her.

Son of Mrs T in Bedford

My mother is 92 years old. She, to this day, lives at home, as is her and her family’s wish. About two years ago we engaged Home Instead to assist her for one hour a day with some personal care. It would prove to be one of our best decisions. A year later COVID-19 arrived and one night in June 2020 mum suffered a fall at home and as a result she was hospitalised. In hospital her medical condition improved but she was immobilised for a long period. Her mobility declined as a result and the stress of hospitalisation did nothing for her mental state.

Her determination to come home never diminished however. A miserable, isolated and unsatisfactory “respite” in a care home followed. By the end of this she had deteriorated even further. Her wish and that of her family was that she should come home. By this stage, her need for care had grown to six visits of two carers a day and a 12 hour night cover. She could not manage without this package of care.

We asked Home Instead to see if they could undertake this. At limited notice, they strived to satisfy the care authorities that this was possible and succeeded in ensuring Mum got her wish. It was a Herculean effort and I will remain eternally grateful to Home Instead for pulling out all the stops to help her come home – if she hadn’t it is likely we would never have seen her again.

After nine weeks away, Home Instead staff, neighbours and family applauded mum out of the ambulance as she came home. It was a very emotional moment. Since that day, four months have passed and Mum is happily at home surrounded by the love of her family. That family now included Home Instead staff. Their outstanding professionalism, love and care has allowed this to happen. The alternative doesn’t bare thinking about.

I cannot thank Home Instead enough, the standard of each individual CAREGiver could not be higher. I am just so impressed. I have now met so many and there is no deviation in application, standard or quality of person. It is an absolute pleasure to welcome them to our home every day.

Thank you so, so much for what you have all done for mum. Long may it continue – it will never be forgotten.

Mrs Emma Muncaster

Care givers are superb, very well matched. Always thinking of things to do and places to go. Very
knowledgeable about dementia.

Mr & Mrs P

I have been meaning to write to you as I know you are aware of the traumatic events that happened to us a couple of weeks ago, actually Friday 13th when Mr P went walkabouts.

I was doing some jobs upstairs and when I came down I couldn't find Mr P anywhere. He tends to go looking for me if if he can't see me around. After checking the hourse a few times I went outside to look for him and a neighbour said she saw him walking down the road looking down driveways as if he were looking for me.

After rushing up and down the area in panic, I phoned Home Instead. Shortly after one of the CAREGivers, who was on her day off, didn't hesitate to come with her family, phoned the police and started to get things organised because I wasn't in a fit state to think things through. She then drove around looking for him as did a neighbour. The police were incredible, scrambling the police helicopter and found Mr P two hours later sitting on a wall, suffering from hypothermia and had difficulty in breathing because of his asthma and was unable to get home.

Another CAREGiver also came along with my friend and everyone was so incredibly supportive.

I cannot express my internal thanks to the CAREGivers for their quick thinking. I am so glad I chose Home Instead Senior Care who have been amazing in their help since first coming here and I am immensely grateful to everyone.

Thank you very much.

Mr and Mrs P

Daughter of Mr B

Thank you so much for Home Instead's superior quality service during the week we were away on holiday. Please pass on our thanks to the two CAREGivers for looking after my dad so well. I will certainly recommend your company, and hope to see you again- Daughter of Mr B

Mrs. W Bedford

'I am abolsutely delighted and so relieved to find a wonderful care package for my husband. Everyone is so knowledgeable, understanding and caring, and I find we have tremendous support. Not only is it a relief to see the same cheery person who arrives punctual each time, but I also look forward to someone who oviously knows what we are going through. We feel we are having a visit from a 'friend'! Thank you for providing such a first class package. I am so grateful'

Mrs A.K Turvey

Thank you so much for all that you do. I am so very grateful and for the way you speak and treat me too. It is truly wonderful and I'm so glad to have Lorraine as my carer and very lucky too.

Mr and Mrs T. Bromham

We have been very pleased with all the help we have had from Home Instead and we would not hesitate from recommending them to anyone.