Meet the team

some of our CAREGivers

Our team of CAREGivers

Please meet some of our CAREGivers, who are all selected for their empathy, enthusiasm and commitment to their client’s lives. We feel very strongly that many older people can enjoy a much higher quality of life if they have the right support in place. Our fantastic CAREGivers do a great job of providing that help and support and it can be tailored to the needs of the individual. In order to provide high quality support for each client, we match our client’s interests with the interests of our CAREGivers. Before we commence with our services we always introduce our CAREGiver to each client.  We are very proud of our team of CAREGivers and the support they provide.

Moona Karim Director

Franchise Owner - Moona Karim

I spent many years working in the pharmaceutical industry and have always had a strong interest in health care and peoples well being.  This has been heightened over the past few years in supporting my elderly parents.

I came to Home Instead Senior Care after my mother was affected by Dementia and I saw the strain looking after her caused my father.  My mother passed away six years ago and my father struggled immensely with the loss of his life partner who he would have celebrated 60 years of marriage with had she lived another two months.  My father passed away in December 2015 but gave up his will for living six years ago when Mum passed away, he was in the advanced stages of Alzheimers when he died and my brother was his carer. It was a major struggle for both of them due to the pressures put on by the illness.

This personal experience has certainly motivated me to join Home Instead, as their ethos of providing quality care is exactly aligned to my values. It also means I can relate to those who call looking for care whether it is a family member or someone looking for care for themselves.

Having moved around for many years I now live locally with my husband and my three lovely girls.

Care Manager - Tracey

care manager - Tracey Ferguson

Hi I'm Tracey,   I joined Home Instead as the registered care manager (Feb 2019).  I have worked in the care industry for 18 years ,  during this time I have worked in a variety of roles : CAREGiver - recruiter - trainer- coordinator - and registered manager.  I love the variety that the care sector brings to my working life and being able to make a difference to peoples lives is of course the most important element . 

I have gained a few  qualifications in the last 18 years : BaHons Degree in health and social care, level 5 managing a care service, train the trainer ( moving and handling ), train the trainer (first aid), and the care certificate along with numerouse other relevant courses , I enjoy adding to my knowledge . I have been very fortunate to have worked with some amazing people who have taken the time to show me new skills and helped me to develop over the years. I am absolutely passionate about providing quality care which is why I joined Home Instead Senior Care : this company has such a great ethos and their values very much reflect my own. 

My grandparents who have both sadly passed away, lived with with dementia and cancer and this was especially difficult for us as a family as they lived very far away from us.  We relied on the great care staff who visited them for us and kept us updated on how they were doing and it really did mean the world to our family to know that we could rely on the care staff and to not feel so worried. 

In my free time I can usually be found in the kitchen. I love baking and I'm well known for my chocolate cakes and often get requests to make them for friends and colleagues.  Try one and you'll see why! 


Recruitment & Retention Coordinator and Manual Handling Trainer- Kirsty Burns

I started working for Home Instead on April 1st 2019. As the recruiter, my role is to source our new recruits, and take them on their rewarding journey to becoming a CAREGiver, from telephone screening to the end of our 12 week support programme, and everything in between! I am also undergoing the People Movers Moving and Handling Course, so I can be a part of the training process also. 

I have always worked in the Care Industry, directly after leaving school, firstly in nursing and residential homes, then in the world of domiciliary care. Prior, to moving to Home Instead, I was the Team Leader, which I really enjoyed  However I wanted a change of career, but one that remained in the Care Industry. I wanted to work for a company that puts Clients first, that provides high quality care, and passionate staff, that delivers the best care possible. A company that really takes care of their staff, who love what they do and feel appreciated. Home Instead encapsulates that, and I love working here, with my fabulous colleagues, and building relationships with new and existing CAREGivers, our amazing clients and their families. 

I have 3 children, and a wonderful partner, Matt, and I love hiking, camping, cycling, knitting, running, eating out (as I dislike cooking immensely!!), theme parks, and being with my family. My Nan, is an amazing woman, whom I love spending time with, and I try to do as much as possible with her. If she needed care, I wouldn't accept anything less than the type of care that only Home Instead Senior Care provides.


Field Care Supervisor- Krystal Westgarth

 I have joined Home Instead Senior Care as a Field Care Supervisor ( April 2019 ) 

 I have worked in the care  industry for a few years . I love my job , the thing I enjoy most is meeting all of our clients and hearing all about their life stories , I get to hear so many funny and interesting things and i never grow tired of hearing these beautiful stories .Meeting all of  these interesting and wonderful people makes my job a pleasure .  

Part of my role is to go out and support our team of CAREGivers , I really love going out and meeting with the CAREGivers and seeing them interacting with their clients it really makes me smile to see the brilliant realationships they have built . 

I have a passion for crafting and have a large collection of crafting bits and pieces ( I do try  to stop adding to it ) My children love to get involved in arts and craft projects . 

I have been married for 7 years to my husband , recently we celebrated our anniversary with a romantic trip to Paris , ooh la la . 

I have a big family and enjoy spending time with them all , we try and get together as often as possible . 

tom miller

Deputy Care Manager - Tom Miller

Hi my name is Tom. I have joined Home Instead Senior Care as a deputy manager (Nov 2019).

Over the last 10 years I have worked as CAREGiver, Senior CAREGiver, field care supervisor and care coordinator. During this time, I have had the opportunity to care for and work with some amazing people learning and developing new skills along the way. In 2018 I completed my Higher-Level Apprenticeship in General Adult Social Care.

I am very passionate about the care industry and am always looking to improve and raise awareness where I can. In 2015 I ran the London Marathon for Phab Kids raising around £2500. Although I applied again for it this year, I was unsuccessful. However, I intend to apply again next year so fingers crossed.

During my spare time I enjoy spending time with my wife, family and friends, playing football, going to the pub quiz and taking long walks with my little labradoodle Frodo.


Social engagement and community coordinator

Hi all, 

My Name is Lesley Harris.

I joined Home Instead in August 2019, I work both in and out the office in the community. 

I like to find Events and activities for our clients to take part in within their local communities, i work closely with our partnerships to make sure we are working together, Community engagement is a process that facilitates communication, interaction, involvement, and exchanges between an organization and a community for a range of social and organizational outcomes.

I have two children, that keep me very busy being mum, along with two shar pei dogs. 

I  am a police volunteer in my spare time, and have won a couple of awards for my role, 'Volunteer Of The Year' i achieved earlier this year. I am based within the mental health team at kempston HQ. 

I ran a campaign called the Herbert protocol, across both Bedford and central beds where by i assist those living with Dementia to make sure they safe and well.   

Mental health is also a passion, in both the elderly and within staff. 

Kindness does not a cost a penny. 

CAREGiver pouring sugar onto scales as elderly lady laughs
CAREGiver looking at a cook book with elderly lady