Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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The Bedford Team

Franchise Owner - Moona Karim

Franchise Owner - Moona Karim

I spent many years working in the pharmaceutical industry and have always had a strong interest in health care and peoples well being.  This has been heightened over the past few years in supporting my elderly parents.

I came to Home Instead Senior Care after my mother was affected by Dementia and I saw the strain looking after her caused my father.  My mother passed away six years ago and my father struggled immensely with the loss of his life partner who he would have celebrated 60 years of marriage with had she lived another two months.  My father passed away in December 2015 but gave up his will for living six years ago when Mum passed away, he was in the advanced stages of Alzheimers when he died, my brother was his carer. A struggle for both of them due to the pressures put on by the illness.

This personal experience has certainly motivated me to join Home Instead, as their ethos of providing quality care is exactly aligned to my values. It also means I can relate to those who call looking for care whether it is a family member or someone looking for care for themselves.

Having moved around for many years I now live locally with my husband and my three lovely girls.

Care Manager - Kelly Macconnachie

Care Manager - Kelly Macconnachie

I joined Home Instead Senior Care in December 2015.  I have worked in the care industry for over 17 years, I can honestly say that I have found a company that shares my passion and beliefs for providing a quality and holistic care that encompasses the needs of the client and promotes their independence.  I truly enjoy my job and love the work that we do.  The CAREGivers that we have are compassionate and caring and are exactly what I would choose for my own parents care needs. 

In my spare time I like to spend time with my family, eating out and travelling.  I love to read.  I really enjoy meeting all of our clients and learning about their lives.

Our team of CAREGivers

Our team of CAREGivers

Please meet some of our CAREGivers, who are all selected for their empathy,enthusiasm and commitment to their client’s lives. We feel very strongly that many older people can enjoy a much higher quality of life if they have the right support in place. Our fantastic CAREGivers do a great job of providing that help and support and it can be tailored to the needs of the individual. In order to provide high quality support for each client, we match our client’s interests with the interests of our CAREGivers. Before we commence with our services we always introduce our CAREGiver to each client.  We are very proud of our team of CAREGivers and the support they provide.

Senior Caregiver

Senior Caregiver

Hi, I am Barbara. About 10 years ago, my mother was diagnosed with Vascular Dementia.  To begin with, this just meant she was a bit forgetful, but, as the years passed the Dementia started to steal more and more of her away from us.  


When my mother died, I was inspired to make some changes to my life. I wanted a change from the teaching role I had held for 20 years, and felt I  had learnt so much about caring and dementia that the care industry felt like a good place to start looking..  I wanted an opportunity to give people a better experience than my mothers and my own.  I wanted to work for a company that not only took care of people's personal needs but which allowed its caregivers to really invest the time in getting to know their clients.

 

That's when I found Home Instead Senior Care, a different kind of care agency.  The first thing that caught my attention was the question "Are you looking for a job where you can make a difference?", to which my answer was of course "Yes!"


The rest, as they say, is history. My hours are varied, I have great training opportunities and a supportive employer always there to give me help and advice. Though the best thing about my job is the diverse range of people I get to meet. There is so much more to the job than personal care and I'm privileged to spend my time with some truly amazing people, listening to their stories, really getting to know them and regularly having a laugh and even sometimes shedding a tear with them.

In December 2016 I became Senior.CAREGiver which gave me an opportunity to meet even more clients and play a great role in the company.   I particularly enjoy supporting new members of our team.  I have never changed my view that we offer a first class service to our clients, their families.and I am very proud to be part of such a dedicated team..

Coordinator

Coordinator

Hi I’m Lois. In 2015 I joined an apprenticeship scheme looking for an admin based job. When I came for my interview with Moona I was very interested in working as part of her great team.

After working in administration for a while, I have now progressed and am working in the role of coordinator.

Since joining Home Instead I have developed new skills and am keen to move forward with hard working people around me.

I have lived in Bedford my whole life, living with my older sister, mum, dad and two dogs. In my spare time, I enjoy going on long walks with my dogs, shopping and going out for meals. I also enjoy spending time in the gym                                                                                                                                                                                                                                                                                                                                                               

  • UKHCA Registered

I have been meaning to write to you as I know you are aware of the traumatic events that happened to us a couple of weeks ago, actually Friday 13th when Mr P went walkabouts.

I was doing some jobs upstairs and when I came down I couldn't find Mr P anywhere. He tends to go looking for me if if he can't see me around. After checking the hourse a few times I went outside to look for him and a neighbour said she saw him walking down the road looking down driveways as if he were looking for me.

After rushing up and down the area in panic, I phoned Home Instead. Shortly after one of the CAREGivers, who was on her day off, didn't hesitate to come with her family, phoned the police and started to get things organised because I wasn't in a fit state to think things through. She then drove around looking for him as did a neighbour. The police were incredible, scrambling the police helicopter and found Mr P two hours later sitting on a wall, suffering from hypothermia and had difficulty in breathing because of his asthma and was unable to get home.

Another CAREGiver also came along with my friend and everyone was so incredibly supportive.

I cannot express my internal thanks to the CAREGivers for their quick thinking. I am so glad I chose Home Instead Senior Care who have been amazing in their help since first coming here and I am immensely grateful to everyone.

Thank you very much.

Mr and Mrs P

Mr & Mrs P