As well as checking all the necessary processes & procedures the inspection process also includes phone interviews with clients, their families & caregivers. Many of these comments are mentioned in the report & it is from reading these comments that you can get a real feel for how well care is being delivered & received. Comments from our clients to the CQC inspector included:
"All the girls are lovely and will do anything that is asked of them."
One client added she would like to have her "caregiver all day!"
One person stated that they, were initially reluctant to receive care, but said they now told all their friends about the service.
They added "The care workers are very understanding and the whole service is marvellous".
Other comments made to CQC:
'One person told CQC their care worker always fits in with what they wanted.'
'People told us they had never seen a care worker they had not previously been introduced to.'
One person described their care workers as "very respectful".
This is a great reflection on all the team's dedication and hard work & Alan & Lucy are very proud of their achievement.
For the full CQC report, released Jan 2013 please visit: