About Home Instead Windsor, Runnymede & West Spelthorne

Now that you have found Home Instead in Windsor, Runnymede and West Spelthorne, we are confident that you will be so happy with our service that there will be no need for you to look anywhere else.

Based in Egham and Chertsey, Home Instead provides award-winning home care for the elderly to people in Windsor, Eton, Datchet, Wraysbury, Englefield Green, Virginia Water, Egham, Staines, Addlestone, Chertsey and the surrounding area; allowing them to remain independent and continue to live in their own homes for as long as possible. Our care and our team are inspected and rated as 'Outstanding' Home Care by the Care Quality Commission. Nationally we are also rated as the best elderly care provider by the Care Quality Commission when it comes to meeting the criteria they expect for all home care providers. This was revealed in the very latest July 2015 report issued by LaingBuisson - the research specialist of the care industry. 

Our CAREGivers are kind and compassionate and share our commitment to deliver the best quality care to every one of our clients.

Over the years, many of our staff have had to seek elderly care for their own family members. Dealing with this first hand provides a clear understanding of the need for quality home care which is compassionate, flexible and built around the needs and aspirations of the client. This is exactly the kind of service we deliver in Windsor, Eton, Datchet, Wraysbury, Englefield Green, Virginia Water, Egham, Staines, Addlestone, Chertsey and all of the surrounding areas.

We are delighted to be able to provide a care service of exceptional quality for older people in the community. The work our team carries out has a positive impact, not only on the people we look after but also their families - this is so very important to us. The best way to sum up our aim is to say that we will only deliver home care services that we would be happy for a member of our own family to receive - and that is our promise.

On a daily basis, we work with our team to ensure that our standards are the highest, our people are the most compassionate and our service is the best it can be.

So, why are we different?

  • We turn up on time - every time.
  • We send the same person as much as possible and we would never send a stranger.
  • We do not provide 'care' in fifteen minute or half an hour slots - with us it is a minimum of one hour.
  • Our staff are ALL fully Criminal Records Bureau checked and have to provide us with four references. In addition to this, we only employ people who we would allow to look after our own family members.
  • Our CAREGivers do not wear uniforms and so to everyone else, they look like family or friends who are visiting or taking clients out.
  • We are very proud of our growing local reputation for providing excellent service and will never compromise our standards

Our clients include individuals who have come to us themselves, older children who have contacted us on behalf of their parents or relatives, people who receive direct payments from the local authority and clients referred to us by local health care professionals (Hospital staff, Doctors, District Nurses and Community Matrons, etc). We are also finding that the word is spreading about what we do and our clients are now actually suggesting that their friends call us too! Regardless of how you come to Home Instead, it is our goal to provide the same level of help and care that we would want for our own families.

Whether you call it Home Care, Home Help or Domiciliary Care, our aim is to raise the bar in terms of providing quality care for older people. We are viewed as a quality (and a much lower cost) alternative to a nursing home or residential care home and we have won numerous domiciliary care awards for the in-home care we provide. We offer completely tailor-made support for the elderly which may include companionship, home help and personal care at home services as needed. We also specialise in cases of Alzheimer's, dementia and palliative care with staff trained to help any clients with these particular needs. It is also possible for us to assist with respite care in the case of someone looking for a holiday or short term break. Our helping hands are available whenever you need them.

We know what a challenging decision it can be choosing which care agency to trust with looking after you or your relatives. We are a people-centred organisation and we look forward to helping you or a loved one continue to lead an independent life. Our office is always open and friendly and you are more than welcome to pay us a visit at any time.

Home Instead Windsor, Egham and Staines is registered and therefore licensed to provide services, by the Care Quality Commission.  For more information, visit www.cqc.org.uk

The Home Instead Office is part of a global network of more than 1,000 locally owned and operated offices. We have over 160 Home Instead offices in the UK which indicates that what we do is what our clients want.