The team at Home Instead in Wetherby & North Leeds is delighted with the results of their recent unannounced inspection by the Care Quality Commission (CQC), the regulator of health and social care in England. Home Instead met all the required standards of care set by the CQC and received high praise from feedback collated from both their clients and staff. These results are extremely important as they provide a clear indication that a care company is operating as it should, and gives clients, and their families, confidence that they are choosing a care service with high standards. Commenting on the report, Margaret Brennan who owns and run the Wetherby office, said, “We are pleased to have received the stamp of approval from the CQC after our latest inspection. Amidst reports in the media that care organisations are lacking in crucial areas of care, it is really important that people are able to access information about quality providers in their area to give them peace of mind. All CQC reports are available on their website (www.cqc.org.uk) and I would urge anyone looking for care to visit the site before deciding on a provider. “We place our clients’ needs and wishes at the centre of everything we do and I was particularly pleased that people thought that our carergivers were very caring and would ‘go that extra mile’.
Margaret goes on to summarise the report; “Unannounced inspections are an effective method of gauging the standard of a service. The essential standards span 16 areas from respect and involvement through to record keeping and staff support. At Home Instead we see these standards as a bare minimum, for us it is about the comments that clients and staff members make which evidences that we are at the forefront of the quality care sector.
“We are elated that our staff members feel supported, valued and confident within their roles and sufficiently trained in order to provide the appropriate type of care. Through a variety of different mechanisms we encourage, reward and support our caregiver team. In the social care sector I believe happy clients cannot exist without happy caregivers.”
For more information on Home Instead in Wetherby & North Leeds, or to find out about joining the team, please call 01937 220 510 or visit www.homeinstead.co.uk/wetherby