“ "I have always had very good relation with the office staff and they have always been very helpful, sympathetic and tried to help find solutions to problems. Plus the CAREGivers go the extra mile to help Mum get to appointments and to help with issues that arise with Mum's house." ’’
Live-in care testimonial
Before my mother had live-in care from Home Instead, things were proving increasingly stressful, difficult and fraught. My relationship with my mother was fraying at the seams and I was as much concerned for my sanity as much as for her well-being.
Once we had live-in care established, I could 'breathe' again after a period of being constantly on edge and wondering what was going to happen next. I could finally relax a little, knowing my mother was being well looked-after - and, importantly, cared for in her own home and familiar surroundings.
In other words, I could be a son again...and she could just be my mother.
My mum suffers from anxiety and depression and was struggling with the COVID situation. My dad was her carer along with myself but sadly dad passed away in August. That’s when I was put in touch with Home Instead through mums GP.
I had had experience of other care services through Leeds city council for my dad but had not been very impressed, but when Home Instead came to introduce themselves I knew that the care was going to be different.
From my initial enquiry every member of staff has been so caring and genuine. It was made clear how important it was to match mum’s needs, personality and interests to a suitable carer, and she has made a lovely friend and really looks forward to her visits. The service is very flexible and mum feels safe and happy knowing that she will be seeing the same person every visit:- something which frustratingly didn’t happen with other companies.
It can be a worrying time looking for care for a loved one so as well as writing this as positive feedback I also hope that it will help others know that they really will be in good hands with Home Instead. They have made a great difference to both mine and mums lives at this tricky time.
I look forward to mum being able to engage in some of the activities and get togethers that will hopefully be reinstated when COVID restrictions are lifted.
Thank you to you all for your help and kindness.
Thank you so much. I'm not sure he would still be around had you not been there, I really appreciate all your time and help you gave us.
My cousin was looked after by Home Instead, Wetherby, for over two years. I am her next of kin, but live one hundred miles away. I was pleased that she was able to remain at home with the wonderful support of Home Instead.
Home Instead provided the high quality of care for my cousin. Their care was always friendly, reassuring, professional and considerate. We always found the staff in the office approachable, helpful and understanding.
My cousin was so fond of the staff, who became her friends. I am so grateful to Home Instead for their excellent care, enabling my cousin to stay in her own home, which was her wish
My life has been much easier since receiving care from the carers from Home Instead. I am treated with respect & concern for my welfare. I also enjoy the company of the carers. I am glad that I was introduced to Home Instead.
The CAREGivers that come in to support my father are superb. Dad looks forward to them coming and they are always friendly and helpful.
The carers have become friends I can trust in our home when I am out. For my husband, it has been the right care support given which helps him to live with dementia in a more positive way.
Since Helen (my mother's CAREGiver) has known her since the early days of her dementia she knows exactly the topics that might interest mummy now that her dementia is more advanced. Helen goes to some lengths each week to stimulate mummy's mind showing her books, photos, video and music clips on mummy's former hobbies, like cooking, gardening, hill walking and hymn singing. Helen also FaceTimes me from the care home so that I can see how mummy looks and chat with her myself on the weeks I can't visit. Helen is invaluable to us.
I have always been self sufficient but now I do believe HI has saved me from boredom & misery which I have never experienced - even before dementia.
Mrs G - Client in Shadwell
"Better than could be expected. If only all businesses cared so much, the world would be a better place. The carer was delightful. Unfortunately, we only used Home Instead for a very short period, as Mum decided she needs full time care and opted to move to care home. Lets hope the staff matched those at Home Instead."
Mrs B - Daughter-in-law of client in Scarcroft
"From the office workers to the girls who see to my mother in law the service is amazing."
Mrs H - Client in Collingham
"My carers give me an excellent service, many times going that extra mile to make sure that I have every thing I need and am happy before they leave."
Mrs P - Daughter of client in Collingham
"We always felt dad was receiving excellent care and support at home from carers who are very skilled and sensitive to the needs of the person with dementia. Carers were always cheerful and positive in outlook."
Mrs R - Daughter of client in Boston Spa - May 2015
To you all. Thank you for all your care and thoughtfulness that you gave my mother. Thank you to all the staff in the office who always found time to talk to me. Keep up the good work.
Mrs C - Daughter of client in Weeton - April 2015
Thank you so very much for the care and kindness you have shown mum over the last couple of years - and in particularly in the last 3 months. I am so pleased to have been able to keep her at home until the end and absolutely couldn’t have done that without you all. The support and understanding that you all gave felt like that of “sisters” and I hope to have made some friend too! Each of the ladies, with their different personalities, took time to get the best out of mum and put the best in. Thank you.
Mr H – Son of client in Thorp Arch
I would like to express my appreciation of the tact, skill and sympathetic care of both Claire and Maureen during this, for me, unfortunate episode. For my wife and for me the situation was quite traumatic, alleviated principally by the excellent professional service which your staff provided.
Misses R – Daughters of client in Wetherby
Many thanks to you and your team for caring for our mother during her last few days.
Mrs S – Wetherby
Thank you all for looking after me and Peter it has been much appreciated. Thank you especially to Lyndsey and Ruth. I shall miss you all.
Mrs G – Collingham
I can never thank you for all the care I had from you and the ladies who came and cared for me.
Mr H – Thorp Arch October 2014
I would like to express my appreciation of the tact, skill and sympathetic care of both Claire and Maureen.
The T Family - Leeds January 2014
I would like the opportunity to thankyou from all us all and especially my dad who would agree you and your staff gave a truly wonderful service. You managed to look after Dad and also put mine and my sister’s minds at rest. Thanks again and please pass on our kindest wishes to Ruth and Claire. All the best for 2014.
Mrs C - daughter of Mrs R - Wetherby
Cannot thank you enough. My mother was so comfortable with the CAREGivers. I was so reassured and was able to really enjoy my holiday knowing my mother was in safe, caring hands. Thank you.
Mr P - Son of client in Linton
Home Instead got involved at a critical time in my 86 year old mother's life and had an immediate impact. They produced a comprehensive and highly professional care plan and delivered a level of support that was exceptional. Committed, conscientious, caring, flexible and incredibly responsive, they made a huge difference to the quality of my mother's life and relieved me and my sister, both of us live at some distance from Wetherby. They have taken off so much stress and anxiety we had been feeling. I cannot recommend Home Instead highly enough.
Mr B - Son of client in Collingham
Many thanks to Judy for her companionship. It put our minds at rest whilst away! We wil contact you in the future if any services needed.
Mr & Mrs N and Mr & Mrs C – Grandchildren of client at Harewood
As we contacted you at such short notice, just before Christmas, we half expected that you would be unable to arrange anything before Christmas. Instead Alison was extremely helpful and efficient in setting up carers which allowed Gramdma to come home from hospital on Christmas Eve. Throughout the period of care given, Alison continued to be a source of advice and help in allowing us as a family to cope with Grandma’s needs. Also all the carers we met were extremely impressive, not only in their efficiency, but also in their manner – they obviously see it as a vocation, not just “a job”. Grandma really bonded with them all and they brightened her day considerably, due to their bubbly and cheerful manner. We would have no hesitation in recommending your firm to friends or relatives. Please pass on our grateful thanks to everyone involved.
Mrs H - Bardsey
Highly recommended, exceeded requirements of care and helped us out of difficulty on more than one occasion.
Mrs W - Daughter of client in Collingham
The team were excellent during my mother's ill health particularly when we needed help organising full time terminal care at home. They liaised well with other organisations. We would have struggled without their care and support during this time and post bereavement. We would have no hesitation in recommending Home Instead Senior Care.
Mr H - Client at Huby
A first rate service.
Mrs S - Boston Spa
The ladies were helpful and very friendly - always prompt and willing. They really helped while I was on my own - my family were on holiday. Thank you.
Mr J - Son of client in Collingham
Mr U – Son of client in Collingham
A caring personal service in the comfort of your own home – ideal.
Mrs G – Collingham
I feel very comfortable with my carer. I feel she would be good with any needs I might have now or in the future.
Mrs H – Daughter of client in Wetherby
Everything worked very well and the service was superb. It gave me a lot of reassurance knowing my mother was in good hands and with caring staff. Many thanks.
Mrs C - Wetherby
Thank you – you took the pressure out of a very difficult situation for us. It meant we could concentrate on mum without having to worry about dad. Thank you so much.
Mrs B – Daughter of client visiting Wetherby
We required temporary care to enable my elderly mother to attend her grand-daughter’s wedding and weekend at Wood Hall. Excellent, caring service.
Mrs S - Wetherby
Thank you all for your professional, courteous and sensitive care of my dad.
Mrs P - Collingham
An extremely good service in every way. I have already recommended it to two people.
Mrs C - Sicklinghall
Thank you so much for all your help and advice you are a true star and I will most certainly recomend Home Instead at every opportunity.
Mrs M - Boston Spa
Very pleased - professional and caring. I feel confident that my Great Aunt is being very well looked after.
Mrs T - Alwoodley Leeds January 2012
With deep appreciation and thanks for your wonderful support and kindness during those very difficult last days. You made everything so much better for us both and our family.