Survey reveals happy clients and CAREGivers- Feb 2021

We were delighted with the results from our recent independent survey which were even better than last year. We truly value the feedback from our CAREGivers, so we can build on the quality home care service we offer.

Here are some of the excellent results from our survey. These statistics are testament to the hard work and dedication of our office team to support our CAREGivers throughout this particularly challenging time.

100% of CAREGivers are proud to work for Home Instead
100% of CAREGivers would recommend Home Instead as a great place to work
100% of CAREGivers say they have access to the training they need to do their job well
100% of CAREGivers say their job gives them the opportunity to learn and develop new skills
98% of CAREGivers say during the pandemic, they have received enough support from their franchise owners or manager.

The comments we received were equally as positive and wonderful to read:

“The people are lovely, so approachable and make me feel part of a team. Which I think is the most important thing in a work place, feeling wanted/needed."

"The support from all the team is excellent. Questions and queries are always answered quickly regardless of how important they are. I feel extremely well supported and well suited to the clients. Great people to work for."

We also had fantastic results from our clients

97% of clients would recommend Home Instead
94% say their CAREGivers are well matched to their needs
91% say their CAREGiver has kept them safe and well at home during the pandemic.

Again, the comments we received were equally as positive and wonderful to read:

"My CAREGiver always goes the extra mile to look after me. She shows great initiative to changing circumstances."

"I am shielded and have felt very safe. Superb training and retraining of care given."

We are very proud of everyone's hard work, dedication and for providing care from the heart. Everyone plays a hugely important role in helping our clients to live happier and more fulfilled lives from the comfort of their home.



Watford PEAQ 2021 Infographic