Client testimonials from our PEAQ survey

In June 2017 we celebrated PEAQ week. PEAQ stands for "Pursuing Excellence by Advancing Quality" and is run by an independent research company, Smith and Henderson. The survey is important to us as it gives both our clients and CAREGivers the opportunity to let us know what they think about Home Instead Watford. Below are a few testimonials that were taken from our clients surveys during PEAQ week. We are so proud to have such a fabulous team of CAREGivers who provide a high quality service to our clients and we are delighted that their hard work is recognised by our clients.

“I recommend Home Instead to everyone I can because they are reliable and provide an extremely high standard of care. I cannot praise them enough. Thank you to all of the office team and wonderful CAREGivers” -Joan

“My Mother-in-law’s CAREGiver gives us peace of mind which is invaluable. She understands the needs of someone with dementia and they have a fabulous relationship that works”- Francis

“Mum is very lucky to have two excellent regular carers, who really do care. We are happy she is being so well looked after when we can’t be there and we know Home Instead will keep in contact with us on a regular basis”- Mrs Hemley

“The CAREGivers at Home Instead Watford are lovely. My mother likes them all. They are very kind, caring and helpful. The office team is helpful too. I really cannot fault any of the team that I have come into contact with”- Mrs Wallett

Office team
Family welcoming a Home Instead care manager into their home