Home Instead Review Score News - Nov 2020
In November 2020 we were delighted to receive a review score of 9.7 out of 10 by homecare.co.uk. Homecare.co.uk is the leading UK Home Care review website and receives reviews directly from our clients.
The most recent of these reviews came from a family member of one of our clients.
’My mum was cared for by the Watford Team from Oct 2019 to Oct 2020. Whilst Professionalism in Care is expected, it is the manner in which the team delivered that Care which was such a joy for us. Mum had been blind for 4 years and had become extremely hard of hearing so to allow her to remain within an environment which she knew well and was comfortable in was a blessing. The team assessed her needs and made detailed plans for her daily morning care. These plans were always well understood by each member of the team that came for mum's care. Handover from one team member to others as the need arose was always done in person and the new team member was introduced to us and to mum so that there was full continuity. Each team member was friendly, chatty and created a 'bond' between themselves and mum. It was this 'bond' of friendship that mum cherished and gave us immense peace of mind. Towards the end, they were looking after mum twice a day and were always flexible. Thank you!’
This is testament to the work our CAREGivers deliver and we are very proud to receive such positive feedback from our clients.
If you are considering care for your mum or dad but want to know more about what people say about us? Why don't you check our reviews over at https://www.homecare.co.uk/hom...