GOLD Franchisor of the Year Award - Dec 2020

We're absolutely delighted that Home Instead won the ‘GOLD’ Franchisor of the Year 2020 at the virtual bfa HSBC Franchise Awards ceremony at the end of November, this being the most prestigious accolade in UK franchising.

According to the British Franchise Association Home Instead has 'a proven model that delivers both outstanding care and outstanding results for franchisees; put simply, Home Instead is making lives better for everyone.'

A recent article in the Times celebrated the win and described Home Instead to be ‘leading the way in home care’, something that we are very proud of.

We have an ageing population which means the demand for good home care is high and especially now, the need to provide safe and responsive care has never been more important due to the pandemic. During 2020 a lot of changes had to be made but Head Office was able to support the franchise offices by sharing the latest developments, government advice and guidance.

The Times article also highlighted the importance of older people being able to stay in their own home and quoted Martin Jones CEO of Home Instead UK, who said “Home is the place people feel happiest and most secure and our services can support that - we know from our research  that 98% of over 65s say its important to them that they stay living independently in their own home.”
“This can be from early stage care, which might only involve using technology to stay in touch with an older person to ensure they’re safe, right through to more support around personal care, home help and then eventually live-in care and palliative care.”

This high level of care and contribution to the franchise sector has led to multiple awards for Home Instead, including the Gold Franchisor of the year both in 2020 and 2013. Our training has also been recognised when Home Instead was presented with the Princess Royal Training Award for our ‘end of life’ and ‘dementia’ CAREGiver training.

As a company we are committed to delivering the best care for our clients and according to the Times article we are a company who 'cares about support, cares about training, cares about success and cares about care' - which we think it absolutely spot on.