Peter and Alexis Neighbour - Co-Owners
Hi, we are Peter and Alexis Neighbour, co-owners of Home Instead Watford. We live in Bushey with our children, Isabella and Luca, our dog Rosie. In our spare time, we both enjoy cycling and exploring the area as well as raising money for charity.
Peter is a Chartered Accountant and spent many years in the corporate world managing business in various industries. He reached a time of life and a point in his career when he felt it was time to do something that he could really take pride in, something that would be of value to the community and that would make a real difference to people’s lives. He decided upon home care because of the challenging experience he had of finding quality care for his Aunt Marge. When he first met the team at Home Instead, he realised that their ethos that mirrored his own desire to put quality of service at the heart of the business. He is passionate to share this with other local organisations and make a positive difference to people’s lives in the area. He is also a director of the Hertfordshire Care Providers Association and Alzheimer's Society Dementia Champion to help raise awareness of Dementia in the wider community.
Alexis has a background in recruitment, training and coaching. She watched with interest whilst Peter has developed the Home Instead business. She was delighted when her own grandma received care from Home Instead and the Care Professionals did a fantastic job of allowing her grandma to remain independent and happy in her own home. After seeing the commitment the Care Professionals gave to their work, and in 2015 Alexis decided to join Peter in the business full time.
Alexis threw herself into the business including delivering care herself and spent 18 months studying towards her Level 5 Diploma in Leadership in Health and Social Care and she is now a Dementia Friends Champion. Alexis is now the registered manager and is focussed on building a highly competent and confident team with great organisation, responsiveness and communication to ensure we offer the best possible service.
Together, Alexis and Peter are committed to making Home Instead Watford the home care company of choice. The quality of care varies considerably within the industry and we are determined to ensure that the care our company provides is the high-quality level we would accept for our own parents.
Tracy - Operations Manager
Hi, my name is Tracy and I am the Operations Manager at Home Instead Watford. This is a new role and I feel extremely privileged to be part of this amazing strong team who's values are very close to my heart. My role is to make sure that we achieve operational excellent, communicate well with clients and Care Professionals and deliver an outstanding care service.
I have come from a background of operations management most recently working with Berkshire Health Foundation Trust who specialise in mental health and community nursing.
I live locally in Denham with my husband. I have two grown up children and two grandchildren who are my world.
I love to read, but travelling is my passion.
I am looking forward to working closely with Peter and Alexis supporting the team and growing the business.
Emma - Head of People
Hi, I'm Emma and I am really happy to be part of the lovely team at Home Instead Watford as Head of People. I live in Borehamwood with my boyfriend Sam and 2 cats. My biggest loves in life are family, friends, music and football.
I strongly believe that a well-supported team who feel part of something special will deliver the very best of care. My role is to ensure that we recruit the best Care Professionals that Watford has to offer, that they are well trained and supported throughout their time with us. Our Care Professionals are the heart of our company and it makes me proud every day when I see the amazing work they do.
Katia - Client Experience Manager
Hello, my name is Katia and I am the Client Experience Manager. I joined Home Instead in 2015 as a Care Professional and then became the Care Co-ordinator. My role now is to visit our clients to make sure they are happy with the quality of care they are receiving, I carry out initial and ongoing assessments and I help clients to deal with their ever changing needs to reviewing their care packages and making appropriate adjustments. I also oversee the scheduling to ensure that our clients have consistency of care.
I realise now that in our latter years in life, simple tasks become increasingly difficult, such as changing our socks. Through my experience with our clients here at Home Instead Watford, I have become a more compassionate and understanding person.
Chloe - Client Experience Supervisor
Hi, I'm Chloe. I joined Home Instead in 2016 as a Care Professional because my mum works for them and she told me I'd love it. She was right! I really enjoyed being a Care Professional because love working with people with all care needs. I joined the office team in 2019 as Care Supervisor and my role is to support our clients and make sure they are happy with the care they receive. I spend alot of time visiting clients and assessing their needs. Recently I have taken on the role of Client Experience Supervisor. Now more than ever, I know that people want to stay in their own homes and live in is a great option for those who would like care throughout the day. I was so pleased to join the office team because I really believe in what Home Instead do and I want to grow and develop my career in care
Taran - Care Co-ordinator
Hi my name is Taran, I am the full time Care Co-ordinator and work alongside Karen.
I have been a Care Professional with Home Instead Watford for more than 4 years. This has given me the ability to understand the client's and Care Professional's needs revolving around scheduling.
I have been so lucky to have been matched so well with clients when I was working as a Care Professional and it has been a privilege to do care work as it’s very close to my heart, but I am now ready for a new challenge as the Care Co-ordinator.
In previous roles I have had to communicate with people well and build relationships, as well as having to be very organised. I’m sure this, along with having had experience as a Care Professional will be enable me to fulfil my new role.
It’s an exciting new step for me and an honour to be working with such a great team!
In my spare time I love spending time with my family and friends, looking after my 5 cats, pottering around in the garden when the weather is good and designing and making cakes.
Karen - Care Co-ordinator
I joined Home Instead in 2016 as a Care Professional. It was the best thing I have done helping those who need it and the appreciation you get is outstanding. My career then started to change in 2017 and I started to work my way up the ladder and became on-call Supervisor. In August 2018 I then moved up again to Care Coordinator and I was in this role for 3 years.
I left Home Instead in May 2021 due to my family needing my support more, but in November 2021 I decided to come back, and am now currently Part time Care Coordinator which is the perfect balance. It is like I never left.
Laura - Care Professional Supervisor
Hi, my name is Laura. I joined Home Instead Watford in 2015 as a Care Professional and quickly found a passion for care. I am now a Care Professional Supervisor which I love as I get to continue working with our clients but can also help other Care Professionals in the team feel supported and happy on their role. I can often be found support Care Professionals in our clients homes and I am also responsible for carrying out supervision meetings and appraisals with our Care Professionals.
In my spare time, I enjoy socialising with friends and family, baking and travelling the world.
Elena - Care Professional Supervisor
Hi, my name is Elena. I joined Home Instead Senior Care Watford as a Care Professional in January 2019. I found Home Instead as my family life changed and I needed something to fit around my 8 year old son. I came from 17 years of child care experience, but this was my first job in adult care.
I am now a Care Professional Supervisor focussed on making sure that Home Instead is the best place to work by supporting our Care Professionals to be happy in their role. I go out and carry out support visits and one to one meetings with Care Professionals to make sure we are working as one big team. I understand that it can be difficult for our Care Professionals who are working remotely and so I am passionate about making sure they feel part of the work family.
Scott - Recruitment Manager
Hello, my name is Scott and I am the Recruitment Manager at Home Instead Watford.
Having spent a year in our Care Professional role, I am well positioned to ensure we recruit the right people who share our values. This is essential to me to enable us to consistently maintain our high standards of delivering the very best care to our lovely clients.
I came previously from a corporate business background, having spent 20+ years working in London. In that time, I enjoyed success in achieving and exceeding business goals, working in high performance teams.
I live locally in Rickmansworth and am father to a six-year old daughter, who is my world and am a people and family oriented person.
I feel privileged to join our amazingly talented, driven and passionate office team and therefore continue, collectively, to deliver outstanding care services for our clients.
Prem - Autism Support Supervisor
My name’s Przemyslaw or Prem for short. In Hindi it means love.
I was employed by Peter and Alexis to look after and develop services dedicated to people with autism. During the last decade, I worked for different companies (including National Autistic Society) collecting and polishing my professional experience and skills. It’s very exciting to be working for Watford Home Instead at the beginning of new challenge for me.
I love the English countryside and I relish liver and bacon. In my free time I play table tennis and chess.
Janet - Office Administrator
Hello, my name is Janet and I am the Office administrator at Home Instead Watford.
I have worked in different sectors in my work life, ranging from a children’s nanny, catering and my latest role was in Purchasing for a commercial cleaning company. When the role at Home Instead came up, it made me realise I wanted to work for a company that cares, not only for our clients but all our employees. I believe I have found this, and I have found my new work family.
Spending time with my family and friends is extremely important to me, and like to think I am always available when needed.
In my spare time I love to read, cook/bake, or just watch the latest film at the cinema or a good BBC drama……with the occasional Zumba class thrown in!
I am hoping I will be an asset to Home Instead, and look forward to working with my new colleagues and helping to provide the excellent service we give to our clients.
Sacha - Finance Officer
Hi I'm Sacha and I love working with such a great team at Home Instead Watford as the Finance Officer.
I live in Hemel Hempstead with my husband and 2 young children. In my spare time I enjoy city breaks abroad and go to regular gym classes. I also love living near to London and making the most of what it has to offer.
I have previously worked in the hotel and travel industry in Finance for 10 years dealing with clients and building relationships.
I was new to the care industry but am enjoying this new experience and love knowing that we are such a worthwhile business.
Jessica - Marketing Assistant
Hi, I'm Jess and I'm the Marketing Assistant for Home Instead Watford. I am responsible for all the marketing materials, social media posts and website articles you will see here.
My background is in the Magazine Industry working in the design department at magazines such as Red Magazine and You Magazine.
I really enjoying being part of a company that cares for the community.
I live in Croxley Green with my husband and 2 children. In my spare time, I like to keep fit by running and playing tennis, I love socialising with friends and family and love travelling to new and exciting places.
Our Care Professionals
We are very proud to have a dedicated team of compassionate and reliable Care Professionals, all of who go above and beyond the call of duty to take special care of all our clients. The teams' care and commitment has now been recognised nationally, with our recent win in the Herts Care Providers Association annual awards.
Are you a caring and friendly person? Would you like to help look after the elderly in our local community? If so CLICK HERE TO BECOME A Care Professional
Care Professional Training and Qualifications
At Home Instead Watford we are committed to providing a full Induction Program for all new Care Professionals. This consists of approximately 25 hours classroom training, covering The Common Induction Standards: The Role of the Social Care Worker, Fire Safety in the Home, Food Hygiene, Person Centered Care Practices, Medication Awareness and Safeguarding of Vulnerable Adults.
During their Induction week, all new Care Professionals go out 'shadowing' with an experienced member of the team.
All Care Professionals are encouraged to update their knowledge & skills via In House training, distant learning and external courses. Currently Care Professionals are undertaking our City & Guilds accredited Alzheimer & Other Dementias Training. This training has been invaluable, and all the Care Professionals are finding these workshops extremely beneficial in providing person centered care with our clients who suffer with a dementia.