Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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What People Say About Us

""My father has come to trust his CAREGiver implicitly and I know that his affection for her is very real (despite his condition), especially given his disappointment when she is not able to look after him..." Mrs F - Croxley
"On behalf of the family I would like to thank you all for your card and your very kind comments. Thank you all for the care and attention afforded to mum by your staff who went above and beyond what was expected..." Mr D - Oxhey
"The greatest advantage of this agency is their flexibility. One can book or cancel appointments at the last minute without unpleasantness. Anything that is requested is always done readily. I have had washing,..." Jill J

"The company was approached at short notice to provide short term care assistance for my aged father who was staying with me to give respite to my sister with whom he is currently residing. The company was most efficient, understanding and caring in it's approach providing an excellent most caring care assistant with whom it was a pleasure to deal with. She was extremely personable and treated my father with great care and dignity. I have no hesitation in recommending the company and will certainly avail myself of their services in the future."

Michael G

"We all just wanted to thank you and your terrific carers for the standard of care and help that has been given and is being given. Her caregivers have been outstanding.  They treat her with respect and dignity and they all always end up having a laugh and joke.  All 3 ladies should be very proud of the service they give, well done. Your team could see the improvement with my mother after a few weeks of being home from a long stay in hospital and rehab following her stroke.  They have encouraged her to do exercises and mum has responded positively to her caregivers guidance.  She can now stand and walk a few steps; her posture when sitting is back to normal and she no longer requires the use of the hoist. We also know that with your company, you are only a phone call away if we need help and you have already helped us with doctors referrals and alot of sound advice.  We would have no hesitation in recommending Home Instead to anyone who needs high quality care and help.From Mrs J E - Watford"

Mrs J E - Watford

"I cannot thank you enough for your caring attention in assisting me and my parents in making plans for the home care they need.  You were highly professional and very responsive and timely in scheduling your visit to my parents’ home, and you exhibited a wonderfully friendly and competent approach in your excellent presentation of the services Home Instead could offer.  You listened carefully and clearly understood what it was we were looking for.  I also appreciate that you understand that this service not only will help with my parents’ needs but also takes a tremendous load off their children’s shoulders, as we have been struggling to find the best way to keep them safe and secure. I give you the highest marks for being able to match up their two CAREGivers, Joanne and Wayne, with my parents’ personality and temperament.  They hit it off right away.  And their subsequent visits have proven they are both excellent at providing the wonderful care and attention my parents deserve.  I have raved about your Home Instead service to the entire family and made them aware of the quality service you provide.  I gladly recommend you and your Home Instead team to anyone in need of your excellent care giving services. Thank you so much for all of your understanding, advice and caring attention.  We are most grateful.  Mrs N."

Mrs N

"You have all treated mum with such love and kindness, and however hard it has been you have always respected her as an individual. We cannot thank you all enough for helping us through a very difficult time with mum and making her so happy. We can only hope that the move we have had to make with her is the right one and even if the home does a tiny bit of what you have done, they will have done well!!  We will come to see you soon, and please feel free to visit mum – she may not show it, but she has loved you all.  Thanks again L. P & Family, Watford"

Mrs L P - Watford

"Peter, The superb care and attention given to my wife during the past weeks as her Alzheimers enters its final phase is utterly beyond reproach.... Thank you - all of you for making her as comfortable as possible, giving her the respect and ultimate care that I would expect at this time. Mr D S - Watford"

Mr D S - Watford

"I would like to express my appreciation for the companionship service provided by Liz over the past few weeks. She made every effort to get to know Joan, to find out her interests, and to keep her occupied and secure. Liz was unfailingly kind and attentive, and Michael and I had full confidence in her. I would recommend your firm to others looking for senior care."

Mr M - Croxley Green

"I discovered Home Instead eighteen months ago when my ageing parents ran into trouble.  They have lived in Northwood for years and for many years, in their retirement, helped at Mount Vernon Hospital doing different types of voluntary work.  Then mummy was hit ten years ago, by a deep anxiety depression and was unable to cook, or to go out or to look after herself.  My father cared brilliantly for many years but he himself was taken ill two years ago and then I was in trouble. Home Instead have been my life line.  I live in Cambridge and travelling to and fro to Northwood has been difficult.  The day I spoke to you a huge weight was lifted from my shoulders and you have continued to support me ever since.  Your carers have been invaluable, helping to look after my father until he died, at home, last summer and then continuing in their care for my mother.  They have worked really hard and have shown enormous compassion in what has been, at times, a very difficult situation.  I have nothing but praise for the  team, without them I have no idea what I would have done and I would wholeheartedly recommend them."

Mrs JM - Cambridge

"A year ago, my 95 year old mother went into a Residential Care Home, where she was most unhappy.  She only stayed in for 2 weeks before I took her out, and then I had to make provision for some sort of care. I was recommended to Home instead by the Warden of my mother’s  Sheltered Accommodation.  I cannot speak highly enough of the team at Home Instead in Watford. They are always at the end of the phone for advice any time of day (and probably night, although I have never tried!). All the carers without exception give her exceptional care, and nothing seems to be too much trouble.  As well as looking after my mother’s needs, they clean her flat and do odd bits of shopping.  She is incapable of doing much for herself, which includes washing, getting dressed, and preparing any food or drinks.  My mother really looks forward to their visits and without them she probably would not be here today, or certainly back into a Care Home.      "

Mrs VH - Denham

"We were using Home Instead once a week for companionship. Unfortunately an emergency arose when my mother suffered a sudden and serious illness. We telephoned Home Instead who immediately responded and help soon arrived. The carer stayed all day and did all she could to make her as comfortable as possible. Finally at 11.00 pm my mother was admitted to hospital, but the carer continued to stay to clean and launder everything before leaving. After a two week hospital stay we were then able to arrange with Home Instead twenty four hour care until my mother was back on her feet and able to cope. We are so grateful to Home Instead for responding so quickly and for giving our 94 year old mother gentle and sympathetic care when it was so desperately needed."

Mr S – Hatch End

"I was so pleased with how responsive my mother was to you yesterday, you will not know what a change that was because we have been trying for more than a year to get her to accept help. You did an amazing job."

Mrs B – Stanmore

"Thank you for so much for my carer Jody, she arrived promptly and at such short notice, she did everything for me apart from breathe."

Doreen, Northwood
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