“ We are extremely pleased with the service provided by Home Instead, all the CAREGivers are excellent and really good with mum and dad. Home Instead is an excellent service , we have no concerns at all about the care they receive. ’’
I would like to express my sincere thanks to everyone at Home Instead. The service you have provided to my uncle over the last 18 months has been invaluable and given me peace of mind knowing that there were decent carers looking after him. All the carers have been lovely and seem genuinely to care.
Thank-you so much for the excellent service you gave to my mother. She so loved the carers coming each day and became very fond of them all. Home Instead really helped give me peace of mind
A clients daughter phoned to say how much her dad likes the CAREGiver he visits, he refers to her as "a treasure which is unknown". They are all really pleased with the service. April 2017
Mr B clients husband
commenting on one particular CAREGiver "Ann is an amazing lady who always goes above and beyond her call of duty when working with Pat. April 2017
FMcC daughter of a relatively new client
I am really pleased with the service and can already see a real difference in mum.
Mrs Mary Pollard, Lymm
Since April 2013 we have been supported by Home Instead for companionship. Bob has built up very good relationships with his Carers and looks forward to his outings. I am relaxed and have confidence that he is safe in professional care. I was able to attend Melissa's excellent course and discussing coping strategies has helped immensely.
Ginger nut biscuits dilemma.....
I could say SO many wonderful things about you and your team, and I often sing your praises to people in passing. ..... Yesterday was just a typical example of exactly how efficient and reliable you all are. ....... Just as I was getting ready for work I received a phone call from my lovely but rather 'eccentric' mother, your client..... .. Her request was a fairly simple one, but unfortunately it came with an extremely demanding urgency! ..In fact...to her..it was a matter of life and death!! Not being able to meet her needs at that time, I quickly realised that that probably wasn't going to be the last I heard from her that afternoon! and that I'd be taking the problem to work with me! The very fact that I felt totally comfortable about ringing you with such a trivial dilemma, speaks volumes about the type of relationship you have with your clients and their families. You immediately took all the concern away from me and I was able to go to work and forget about it!.... I was, however, reminded of it again when I got home that evening off my late shift, to find a telephone message off Mum saying.... " you don't need to bother bringing me any Ginger nut biscuits now, ..that lovely carer brought me some! ..fancy that?!! " THANK YOU! for every single thing you do, not only for Mum, but also for her family! XX
The CAREGivers who attended to Mum showed tact, understanding and professionalism to the highest standard and were a credit to the organisation, their care was exemplary.
I would highly recommend Home Instead Senior Care to anyone who needs care in the home and who wants the highest possible quality care.
Home Instead Senior Care has been a vital part of our lives for such a long time, without your support my parents, both aged ninety four, would not have been able to remain in their own home for as long as they did.