Home Care in Heddon-on-the-Wall

We provide award-winning home care in Heddon-on-the-Wall and surrounding areas, where our approach feels more like having a family member visit than a traditional care service. With a 9.9/10 review rating on homecare.co.uk, we take time to understand what makes each person unique. Our care adapts naturally to changing needs, whether that’s helping with daily routines or enjoying an afternoon at Daniel Farm Tea Room, sharing stories over freshly baked scones in the garden centre. With unhurried visits and the same familiar faces each time, we focus on building genuine relationships while maintaining independence – just one reason why we’re recognised as a Top 20 Home Care Provider with ‘Very Good’ Care Inspectorate ratings.

Our local Care Professionals bring warmth and companionship into the daily lives of clients across Heddon-on-the-Wall and surrounding areas. Our office team carefully matches each DBS-checked Care Professionals to clients based on shared interests, hobbies and personalities, helping to build genuine, lasting connections. We select our team members not just for their expertise and professional references, but for their values, character and natural ability to understand the unique needs of older people. With one-hour minimum visits, our Care Professionals become trusted, familiar faces who deliver personalised support while helping clients maintain their independence at home.

Based in our Hexham office, our close-knit team includes owner Heather, who established Home Instead Tyne Valley in 2020, alongside Angela, our Registered Care Manager, who oversees client wellbeing; Sarah who leads our training programmes; and Emma who ensures seamless care coordination. Our Care Professionals receive industry-leading training, including exclusive City & Guilds assured dementia care certification – making us the only UK home care provider offering this specialist qualification. Working locally means we understand the unique needs of our Northumberland communities, bringing professional expertise with a personal touch to every home we visit.

We are active throughout Heddon-on-the-Wall and the surrounding Tyne Valley area, working closely with our local community. Our team organises regular Community Dementia Workshops, helping families better understand and support their loved ones. We bring festive cheer through our annual ‘Be a Santa’ campaign, delivering gifts to older people who might feel isolated and organising trips to the theatre. Our regular film evenings and support for Hexham Community Centre help create meaningful social connections for older people in our area.