Symone Salwan, Director
I am Symone Salwan, the owner and director of the Tunbridge Wells, Sevenoaks & Edenbridge office.
Starting my own home support business, and being a provider of care for the elderly, always seemed like a dream that maybe I would achieve later on in life. With my busy career in management consultancy and business start-ups, realising that dream was almost impossible. The untimely death of my Grandmother changed everything for me, and I knew I had to do something to prevent anyone else going through the same experience.
With the support of my partner, Graham, I gained the courage to change my life completely and move into homecare support, the field I was truly passionate about. Home Instead Senior Care was the vehicle that fitted completely with my ambition and ethos; Quality care providers offering the best home care support services by far.
Through my family, I have dealt with so many issues with care and finding our way through the maze of health and social services. I learned more about the wider issues facing elderly people within the healthcare system from voluntary work as Treasurer for the League of Friends of Edenbridge Hospital; a role which I was proud to fulfil for two years.
I was trained by The Alzheimer's Society as a Dementia Friends Champion and regularly deliver Home Instead Family & Community Dementia Workshops. My other activities include being Co-Chair and Trustee of Sevenoaks Area Dementia Friendly Community, Chair of West Kent Dementia Action and a Trustee of The Carers Wellbeing Initiative. These are small organisations that provide tangible assistance to people in need of support. I founded the Forget-Me-Not Cafes in 2015 working with partners in the community to address loneliness, isolation and overcome some of the stigma associated with memory and cognition impairment.
I am so delighted to be doing something I love and am dedicated to providing the highest quality of care so that my team and I can make a real difference to the lives of older people living in the area.
Sarah Grist, Head of Care
Sara has been working with the elderly for the majority of her life, beginning her career helping her granny to sell sweets, drinks and newspapers to residents in a care home in Darlington during her summer holidays. Her family bought a care home in 1979 and Sara started as a full-time carer before moving up the management ranks, taking over as manager following her mother's retirement.
She is fully qualified with a management degree and a foundation degree in health and social care - dementia. Sara was part of the Local Care Homes Association for 15 years as the dementia lead, organising training and conferences for association members, and then the Kent Integrated Care Alliance which includes all areas of care.
Sara joined the Home Instead team in January 2018 after meeting Symone at the Tonbridge Dementia Friendly Community group and is the first point of contact for all care enquiries.
"I love working for Home Instead Senior Care and ensuring our clients' are safe, happy and well cared for. I'm proud to work with such a fantastic team who all really care."
Sue Hayward, Senior Manager
As a former Matron of Edenbridge Hospital, Sue brings considerable knowledge and expertise to our team. She is key in training high quality staff and managing the thorough quality assurance process with our clients. She carries out quality assurance checks with clients via telephone and visits to check they are happy with our service - from dealing with the office to the care services received.
Denise Collins, Senior Manager
As one of our management team, Denise is a qualified trainer and provides new recruits and existing team members with training and supervision. Denise is often out and about supporting our CAREGivers with their clients, observing them in practice, providing advice and techniques to help them deliver great care and take care of themselves. Denise really enjoys going out to meet potential clients and their relatives to discuss their requirements, assess their needs and is a key part of the process in matching CAREGivers to clients to ensure a happy combination.
With a passion for what we do, Denise regularly covers client care visits as a CAREGiver and loves this hands-on part of her role.
Sue Solomon, Care Administrator
After leaving school, Sue completed the RSA Diploma for Personal Assistants to gain her secretarial and administrative skills. She went on to work in London for a number of years within the area of human resources prior to starting her own family. During her early career, Sue successfully passed the professional Personnel Management exams to become a graduate of the Institute of Personnel Management. As her children were growing up, Sue worked at local primary schools both as Teaching Assistant and Personal Assistant to the Headteacher.
Sue joined Home Instead Senior Care as Care Administrator in 2019, supporting the senior management team and ensuring the efficient running of the busy Tunbridge Wells Office as well as visiting clients, getting to know them in their own homes.