Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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About Home Instead Sutton Coldfield

Hello I'm Sally Clough and welcome to the Sutton Coldfield Office of Home Instead Senior Care. Our vision is to change the face of ageing by providing a non- medical care service of exceptional quality for people to stay independent within their own home for as long as possible.

Our CAREGivers’  look after an individual’s physical needs as well as emotional needs providing companionship, home help, personal care and specialist Dementia care. Our support is tailored to the needs of each individual and we can make a real difference to the quality of life, not only our Clients but their families too.

Our Clients include individuals who have contacted us directly, people who are looking for support for their loved ones, people who receive direct payments from the local authority and individuals who are referred to us by healthcare professionals and support organisations.

Over the years I have had to seek care and support for my own family members. Dealing with this first hand has given me an understanding of the need for a quality service which provides compassionate care and tailor made support that is built around the needs and aspirations of the Client.

We are passionate about delivering the very best care, the type that I would be happy having my own family receive.  Whether its 2 hours a week of companionship, an hour a day for personal care or 24 hours support we promise that the care provided will be with a matched and consistent CAREGiver who arrives  at the time you require and stays the allotted time. The Caregivers’ will be very well trained and they will care for you with dignity and empathy.

Please take a moment to read some of the comments from our Clients and their families about the difference a Home Instead CAREGiver has made to their lives.  I’m very proud of my team of CAREGivers’ who have enhanced the lives of our Clients and their families.

I am delighted that we have been recognised for our services with the following awards:

• Ceretas Home Care worker – Finalist 2009
• Ceretas Dementia Care worker – Finalist 2011
• Ceretas  Home Care provider – Finalist 2011

Please give us a call if we can help you or advice in anyway.

Sally Clough
Home Instead Senior Care
Sutton Coldfield
CAREGiver assisting client with phone
  • UKHCA Registered

As a family we came to rely more and more on the carers. They treated Mum as if she was their own Mother; always going the extra mile when necessary. We felt that we were being kept well informed of anything that we needed to know. We were particularly impressed with the overall reliability of the service, any staff absences were well covered, by carers that had already been involved with Mum. Thank you to everyone involved in Mum’s care.

Mrs G