Client - April 2021

"The CAREGivers went the extra mile not only for my mother but me as well.  I always felt so supported.  The office staff have also always been really helpful too.  I have and will continue to recommend Home Instead to others.  I believe we were very, very lucky to have found you when my mother needed care and the level at which your staff provide this service is excellent."

Son- March 2021

"Thank you to all the lovely CAREGivers who very quickly became part of our family.  They worked miracles."

Daughter- March 2021

"We want to thank you all for the care you provided for our Mum.  We know it wasn’t always an easy task but we and Mum did appreciate it.  Mum was always treated with respect and dignity."

Client's family - February 2021

"I just wanted to say a huge thank you to all the ladies that have cared for my Mother over the past year. They brought much needed assistance as well as companionship which with covid has been particularly isolating.  They were extremely, professional caring and considerate which provided much needed support for both of us."

Client's family - January 2021

"At the start of the COVID-19 pandemic last March, we took the decision that to preserve Dad’s wellbeing it was important to keep the visits going.  We are so glad we did!  The support you gave us (when others were failing) was invaluable.  We had confidence that whatever request for urgent cover or change of schedule was made, you would do your very best to provide it.  We knew that your “we’ll get back to you” really meant that you would.  I once heard (on Radio 4 ‘You and Yours’) Home Instead described as the gold standard of care at home.  I’m very happy to concur with this statement."

Client's family - 2021

"The family are all so grateful for the care you give.  It makes such a difference to her quality of life.  She loves the company of all the lovely ladies who come each day.  Thank you for your support and kindness to me as well.  I have to ring the office very regularly to change one thing or another and I am never made to feel a nuisance although it always made extra work for someone.  I cant praise you all enough for the work you do and the way you do it."

Client's family - August 2020

"You have been the most amazing carers for my Mum and Dad – I could not have wished for better, more caring people with endless patience and support.  Your team gave Mum and Dad precious extra time together.  Thank you to everyone who has worked so hard to make their life so good over the last two years."

Daughter- 2020

"You are all such wonderful, talented, caring people.  I have watched with awe as you have come in and tirelessly sorted out my Dad, listened to his stories and given him structure to his days.  I am so grateful that my Dad has had the opportunity to experience your care."

Family of a Client

"All the staff are friendly but professional. I feel my parents are being cared for properly and are therefore safe....I am very happy with the company'' I am treated as an individual person, particularly as regards my needs and I have formed a good relationship with my CAREGivers.''The carer is always polite and friendly....always does whatever tasks are requested to a high standard and able to work on own initiative.''The service from staff and carers is very good. the carers are always on time, are good to mum and always treat her with kindness and understanding."

Mr and Mrs H

"A huge thank you to all at Home Instead Hagley who look after our mom “B”. Your superb level of care gave us the confidence to take a week off for a much needed holiday - indeed we haven't taken a full week since 2008. During the holiday we were able to relax knowing that mom was in very the reliable and caring hands of Home Instead. The care mom received during the week was excellent as usual and all our tips and instructions were followed to the letter. Mom has a wonderful team of carers supported by good managers and it is very clear to us that it is not 'just a job' but you all have her interests and wellbeing at heart. Finding Home Instead and choosing them to look after our very special mom was one of the best decisions we have ever made. Thank you all so much."


"The care givers enable us to care for mum in the family home. They make an otherwise stressful situation manageable and regularly provide extra cover at a moments notice to allow me to enjoy some leisure time with other family members. Its a privilege to have this time with mum at the end of her life - only made possible with the support of the whole team and the close monitoring and support of management."


"All the caregivers provide an excellent service. They treat my mum with respect and dignity and carrying out their duties with good spirit and high regard for safety and well being."


“I cannot speak too highly of the help and love received (I am still receiving) from the staff at Home Instead and in particular 'D' my most regular helper. She is always on time, very pleasant and a joy to have around.10/10”


“Have recommended to several friends who have been delighted with the service received. Nothing is too much trouble, and my carer is like a personal friend”


"It was my “Best decision chosing Home Instead Senior Care for mums care. Thank you”


“The carers are all very good & they all seem to love my mum, I couldn’t cope without them”


"This is a change in career for me as a former teacher. I now feel well equipped to carry out my role as a care giver having received first class training from Home Instead."


"The office team are so accommodating and always go out of there way for me. My schedule really works for me and my family. I love my clients and the way the company works. I couldn't work for a better company!!"


"Although Home Instead is national, working for the franchise feels like working for a local organisation. Accessible and supportive management."


"I find the role fulfilling, i like to feel I've made a difference and can see that the company really care about their clients and the level of care they receive."


"I am quite new to the CAREGiving profession, but I have been really happy with the way in which Home Instead welcomed me onto the team and with the level of training I have received."


"I think it's a great place to work, I love the atmosphere and it's a fun, friendly place."


"My franchise office is extremely approachable."