Lorna- Registered Manager
Hello, I am Lorna and I am the registered manager for the Home Instead Senior Care Stourbridge and Halesowen office, based in Hagley, an area I have enjoyed living in for the past 11 years. Most of my working career has been in nursing, working in a range of settings including, surgical, clinical trials, cancer nursing and rheumatology. I left nursing 12 years ago, due to family commitments. I knew that I wanted to run my own business, but was not sure what it would be doing!
In the meantime I worked for a private nursery as the administrator to enable me to learn some business skills, and as Clerk to the Governors at our local Primary School. When I discovered Home Instead Senior Care I was immediately struck by the high standards and commitment to quality, individualised care which runs through all levels of the organisation. I realised that Home Instead Senior Care offered me the opportunity to work in a field which could draw on the passion that had driven my nursing career, but also enabled me to make a real and significant difference to the lives of our clients, their families and the community in which I live and work.
Through my personal and professional experience I feel that I have a thorough understanding of the wide ranging needs and issues that so many elderly people face, sometimes on a daily basis and the huge impact this can have on not only their lives but also of their family, friends and carers. I will always strive to deliver the best possible, quality service to our clients through our fantastic team of CAREGivers. The care will always be as I would want and expect for my loved ones, something that I will not compromise on.
I look forward to hearing from you, be it for care or as a highly valued CAREGiver.
Peter- Joint Owner
I have always followed my passions in life and have been very lucky to have worked as a secondary school teacher and as a national manager for the Rugby Football Union, working with colleges and universities to encourage more young people to play the sport. I am now excited to have the opportunity to work for Home Instead, and I am inspired by the difference that we make to people’s lives, something which also gave me great satisfaction in my previous roles. I have learned throughout my career that success is based on understanding other people and helping them to achieve their goals by providing a quality service. Teaching and Rugby have both given me a real understanding of the importance of investing in people through training and this is a cornerstone of the care that we deliver at Home Instead. I believe that the foundation to this is to establish and live up to a strong set of values.Teamwork, respect, enjoyment, discipline, trust and reliability are equally applicable off the pitch as they are on it.
I still maintain a keen interest in rugby, a sport which has a great tradition in the area, but these days I am just a spectator and my new sporting addiction is cycling which also gives me a great appreciation of the Worcestershire countryside! I am also actively involved in local community and fund raising events whenever they can be fitted in between work and supporting our two daughters in their own clubs and interests.
Jenna - Head of Care
Hello, I am Jenna the Care Manager at Home Instead Senior Care. I have worked in the care industry for over 5 years now, previously working to support vulnerable adults living in their own home. I supported in various different roles including recruiting CAREGivers and managing the care packages. I believe the varied roles I have held have given me the opportunity to gain a great understanding for the care journey, from the perspective of both the CAREGiver and client.
I thoroughly enjoy my job, I am passionate about ensuring quality care is delivered and I particularly enjoy promoting independence and choice. I find it very rewarding knowing that I am part of a team who are enabling people to receive quality care in their own home. It is important to me that each individual receives the highest quality care and is treated in a way in which I would like to be treated if I was in their position. I believe that Home Instead and I share the same values and beliefs, wanting to provide quality person centred care, and I am proud to be part of the team.
CAREGivers - Our Greatest Asset
One of the most important aspects of our service is the provision of CAREGivers who are empathetic, understanding and able to provide highly professional care services. Here at the Stourbridge office of Home Instead Senior Care, we believe our CAREGivers are our greatest asset. They do an amazing job and build wonderful relationships as companions for our seniors.
They are a special team of people whose primary aim is to make a real difference to the lives of elderly people.
We are always looking for caring, compassionate people to look after older people in their own homes across the whole of Stourbridge, Halesowen and Hagley. Finding precisely the right person to be an assistant in the care for a family member is so vital and we take time to get to know our clients, their needs and expectations before selecting a CAREGiver who matches those requirements. Clients are always personally introduced to their selected CAREGiver(s) before our service commences.
Trica - Quality Assurance
Hi, I’m Trica Owen, I have been working for Home Instead Senior Care since August 2014, in that time I have progressed through various roles which have led me to now take on the exciting role of Client Experience Manager. I have worked in the Care sector for the past 20 years and have a real passion for delivering quality care to our seniors who wish to remain living safely and independently in their own homes.
We have a team of CAREGivers who are kind, compassionate and deliver the highest quality care to our seniors daily. They treat every client the way they would want their own loved ones to be treated and always go the extra mile.
I feel very privileged to be part of such a great team who all share the same passion and commitment as I do - to ensure our wonderful clients get the very best person-centred care whilst living safely in their own home.
Suzanne Bates- Administrator
Hi, my name is Suzanne and I started working at Home Instead in May 2018 as the office administrator. Its lovely to work with such a dedicated team of people both in the office and with the CAREGiver’s.
I’ve worked in administration for many years in both Industry and Commerce.
I felt a change was needed after helping to care for a close family member and finding out just how hard it is, you soon get to realise the importance of finding good care to enable them to carry on living safely and happily at home. This made me have a huge respect for the Care Sector.
Being the administrator for Home Instead Senior Care brings a lot of responsibility because there is so much regulation involved in the care sector and we need to pay attention to every detail to make things run smoothly. In addition to general administration I collate all payroll information and look after all the client invoicing. Now I have a job that I both enjoy and respect.
Janet Geggie- Recruiter
Hi I am Janet and I’m the Recruitment Co-ordinator. I have worked in the care sector since October 2016 and with Home Instead since July 2017.
My background is in Banking and have brought from that industry the need for great customer service and to get things right the first time (I do love a tick list).
My job as recruitment co-ordinator is crucial to the business, I am solely responsible for getting the right people to work for us as CAREGivers. We only employ CAREGivers who are Caring, Compassionate, Trustworthy and Passionate about supplying the level of care that you would want for your own family. We call it the MUM test.
It’s really nice to work in an office environment where the staff are so focused and dedicated to what they do, which is ensuring that our CAREGivers and Clients are looked after to the highest standard.
Josh Hunter - CAREGiver Support Coordinator
Hello, my name is Joshua Hunter and I am really excited to be working for Home Instead Senior Care, taking on the role as a CAREGiver Support Coordinator.
I have been working in the care industry since 2010 and I have worked in several different sectors of Care as well as in many different roles from a care assistant, to senior care manager, to a wellbeing coordinator, support worker and working alongside young children and adults with PMLD. With my experience and background in the care industry, I enjoy sharing my knowledge with everybody at Home Instead as we grow together as a team.
I enjoy writing music and producing stories and comic books and I try to travel as much as I can. I love a good adventure in the countryside, surrounded by nature and animals. I used to play Rugby, did some Boxing, and trained Mixed Martial Arts; I am still a huge fan of watching these sports.
I could not be any more pleased to be part of such a fantastic team at Home Instead Senior Care, and relish the opportunity to grow personally alongside the company.
Sarah Meenan - CAREGiver Experience Manager
Hello, I’m Sarah the CAREGiver Experience Manager. My job role is to oversee all CAREGivers and work related to the CAREGiver role, it is also my responsibility to grow, develop and retain our high-quality team. The CAREGivers are our greatest asset and I look forward to working with them all to provide outstanding care.
I have worked within the care sector now for 10 years, working in various care settings. This has given me extensive knowledge and experience within care and has also enabled me to progress through to Management. I’m a passionate advocate for the care of vulnerable people and feel very proud to be part of an excellent team that provides person-centred quality care.
In my own time I love to travel, enjoy spending time with my family & friends and also enjoy keeping fit- especially hiking in Snowdonia, North Wales.
Anita Pearce- Community Development Officer
Hello, I am Anita the Community Development Officer at Home Instead Senior Care.
As the Community Development Officer I liaise with members of the local community, organise events and workshops to raise awareness of the many services Home Instead Senior Care has to offer. I enjoy every minute of my role having the opportunity to help the public by offering various talks on topics such as scam awareness and dementia.
My role also includes organising charitable events, presentations and a companionship cafe. I really enjoy working alongside other organisations too for example working with The Halesowen Rotary Club, Halesowen Business Improvement District and The Alzheimer’s Society who have all teamed up to make Halesowen a dementia friendly town centre.
I feel rewarded by being out and about in the community engaging with people, spreading the word about our mission which is to change the face of ageing and to help more people to live well at home what ever they need or wish for.
I understand the importance of excellent customer service, the difficulties people can face when trying to find suitable care for loved ones and the positive impact on people’s lives we can make when finding appropriate quality care with Home Instead Senior Care.
On a personal level, I enjoy travelling to new destinations and spending time with my family, always living up to the motto to always live life to the fullest.
Susan Wells- Staff Development
Hello, my name is Susan and I have worked at Home Instead Senior Care since June 2015, starting as a CAREGiver. I have been fortunate to develop my career by becoming a Senior CAREGiver, supporting staff and clients and have recently taken on the role of Staff Development, a challenge I am really enjoying.
Before joining Home Instead I worked as a nurse in the NHS, my focus on elderly care. I have also worked with young adults with learning difficulties and had my own small retail business. My passion has remained with care, especially with seniors and I am so happy to be part of a team committed to providing excellent care and support to a wonderful range of clients.
Our CAREGivers are our greatest asset and I look forward to working with some great people to achieve our aim of providing the best care to our seniors.
Scrumpy- Office Dog
Hello, I’m Scrumpy. I am a miniature labradoodle and I am the Home Instead office dog, although I'm not allowed to visit as often as I would like. Most of the time I snooze on my bed, but I love to meet CAREGivers when they visit. We seem to have quite a lot of people who are dog lovers, which suits me fine, and it isn’t hard to see why they have caring jobs – I certainly get a lot of fuss and attention. The only thing that bothers me is they say that Home Instead CAREGivers can provide meals for those in need, but I haven’t seen a single dinner and I am ALWAYS in need. I keep asking, but it doesn’t apply to dogs apparently.
Oh by the way, I am very cute and fluffy – at least that’s what they keep telling me!