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"It's not working, it's CARING with Home Instead"

Operations Assistant

Southport Full-time 18200 - 19760 per annum Closing date: 23/11/2020

Industry leading training, employee assistance programme, workplace pension, referral bonus

Company Description

Our office was established in 2007 and our mission is to support as many people as possible to live well, avoid social isolation, maintain a sense of purpose and to remain independent for as long as possible within their own home. This role will play a vital part in supporting that mission.

Job Description

You will assist the Management Team by liaising with Clients, CAREGivers, health professionals and families in support of the smooth running of a busy operations department. This may include booking appointments, scheduling calendars, and completing necessary administrative duties.  You will also respond to telephone enquiries from clients, health professionals and respond to the needs of our CAREGivers.  You will be required to log information in a clear, factual and consistent manner on our operating system and audit incoming information on a daily basis.  It would be desirable but not essential for you to have worked in a Health & Social Care setting of some kind, or in a training/teaching environment, it is essential however that you can demonstrate previous experience of working with customers in a fast paced environment.  You must be able to communicate with confidence and be able to demonstrate excellent computer skills.  We are open 7-days a week and you must be prepared to work weekends on a shift pattern.

Qualifications

Customer service skills gained in a fast paced working environment

IT literate and able to demonstrate use of Office 365/email/excel as a minimum

Excellent communication skills both written & verbal

A diligent eye for detail 

Able to work weekends on a rota

Additional Information

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.

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