Anthea Pilkington and Irene Hough - Franchise Owners
Anthea and Irene have been friends for over twenty years and when they decided to start a business together, they knew it had to be something that would give them a sense of satisfaction at the end of the working day.
The partnership has proved to be a success as they have both brought different skills to the business whilst ultimately sharing the same vision, which is to become the most trusted source of home care in Southport and Formby.
Both ladies have been working mothers who understand how difficult it can be for family members who have to work but also have a loved one who needs support and care throughout the day.
There is no better way of understanding the needs of a family when you have lived through the experience yourself.
Jan - General Manager
Jan joined the team in September 2017 to provide leadership and direction in order to build and deliver on the growth strategy for the business. With expertise in global brand franchise development, commercial property strategy and multi-site operational management, Jan has a wealth of experience leading high performing teams who consistently deliver on their goals & objectives. Born and raised in Southport, Jan returned to her home town in 2015 having lived in the South of England for over 20 years.
Leanne - Registered Care Manager
Leanne’s role involves managing the services that we provide and supervising the office team to ensure that the care we provide is always of a high standard. Leanne ensures that everything we do is in line with what is expected by The Care Quality Commission. This helps to ensure that all of Home Instead's clients are cared for in a safe and dignified manner. A lot of Leanne's time is spent ensuring that everything is in place for each client and that where appropriate referals to other health and social care specialists, are made. Leanne also goes out to meet people who are interested in using the service and spends time with people to ensure that they receive the best possible service, tailored to meet their individual needs and preferences. Having had personal experience of caring for a loved one with Dementia, Leanne understands the challenges faced by family members. Leanne is passionate about ensuring that the care provided to every single one of our clients, is consistent, reliable and adaptable to meet peoples changing needs.
Leanne has gained a qualification in care management and leadership and in 2008 Leanne gained a BSc honours in Therapy Radiography. Prior to joining the office team Leanne worked as a Caregiver for a number of different care agencies, Leanne now feels that she has found a company that has time to care for its clients and provides a quality service.
Charlotte - Head of Client Experience
Charlotte joined Home Instead as a CAREGiver in 2010. Charlotte was a family friend of one of our client's who told her that she would be a good CAREGiver. That client was right! and Charlotte, despite having no formal care experience went on to become not just a good but a great CAREGiver. Charlotte found that she could combine this new role with her job at a well known supermarket chain and with her 2 young children. She soon established a reputation for delivering a first class service. That is why in 2012 Charlotte became a senior CAREGiver after making the decision to leave her role in the supermarket to concentrate on building a new career with Home Instead as a Client Care Co-ordinator.
Promoted to Deputy Care Manager in 2016 & then onto Head of Client Experience in 2020, Charlotte is passionate about supporting as many clients as possible and is a keen promoter of the Home Instead Alzheimer's & Dementia training programme, which is accredited by City and Guilds. She has delivered a number of work shops for family members and members of the local community, who wanted to learn more and be better able to support people with Dementia.
Winning the North West Regional "Putting People First/Personalisation award at the Great British Care Awards in 2018 proves that Charlotte has found her forever career.
Kate - Assistant Care Manager
Joining us in April 2015 as a CAREGiver, Kate already has 12 years of experience working in the Health & Social Care sector. After some time out to raise a family Kate was keen to work for the best and had set her sights on working for Home Instead. After 12 months as a CAREGiver Kate joined the office team in the Client department and we are thrilled to promote Kate to Assistant Care Manager in the summer of 2020.
Kate is passionate about achieving great outcomes for clients and supporting CAREGivers to provide the best possible person centred care.
In her spare time Kate likes to keep active but admits she enjoys her sleep. Her passion is her family and she spends as much quality time with them as possible.
Nicky - Scheduling Supervisor
Nicky first started at Home Instead as a CAREGiver in 2012 moving into the office in 2013 to work in the scheduling department. Nicky is an established member of our team and is our expert scheduler, making every effort to ensure everything is completed in terms of scheduling for the CAREGivers and covering calls for the Clients. Nicky is always happy to stand in for the CAREGiver team when needed and in her spare time she enjoys being with friends, family and of course her beloved dog Yogi. Nicky was promoted to a "Senior" level in the office team in November 2019 and then to Scheduling Supervisor in early 2020, on top of managing the scheduling function she also provides valuable support to the Senior Management team, analysing data, providing vital reports and supporting the payroll reconciliation.
The heartbeat of Home Instead Southport & Formby is the wonderful team of CAREGivers.
Extraordinary people from all walks of life who are making a real difference to the lives of clients, by providing care and support with empathy, compassion, dignity & respect.
Comments from latest CQC report:
“The staff provide a level of care and support above my expectations”
“They treat us well; no matter who comes here they are all well mannered and respectful”
Maureen - Office Administrator P/T
We were thrilled to welcome Maureen to our team in December 2020.
Born and brought up in Southport, Maureen left to join the WRNS in 1978 and after 11 years’ service then moved on to become a full-time student in cross-cultural and linguistic studies, this led to the next 16 years working on community development projects in the Middle East.
More recently Maureen has 11 years experience working in the Operations team of a Health and Social Care provider across England, Wales and Northern Ireland.
Now back in Southport, Mo is pleased to be living and working back in her local community.
In her spare time Maureen enjoys her garden and allotment.
Mo, as she prefers to be called, supports the team working 3 days a week as our Office Administrator and is involved with day to day administration duties as well as working on longer term projects, analysing information and keeping our electronic information in order.
Caitlan - Operations Assistant
We are pleased to welcome Caitlan to the team in May 2021
As a "Support" worker during the Pandemic Caitlan enjoys helping people and has always worked in an environment where people come first. A person-centred approach has always been important and so we know that Caitlan is going to really fit in at Home Instead.
In her spare time Caitlan enjoys the hiking, the theatre and especially musicals.
Ellen - Recruitment & HR Administrator PT
Ellen is dedicated to recruiting & engaging with exceptional CAREGivers to join our team at Home Instead Southport & Formby.
Working in HR and Recruitment for over 20 years, including the Prison Service and local Council, Ellen finds Recruitment and HR Administration incredibly rewarding, and enjoys helping make a positive difference to the day to day lives of our Clients.
Working part time allows Ellen to spend precious time with her beloved little dog.
Karen - Operations Assistant
Karen joins the team after a long service in advertising with Trinity Mirror (Southport Visiter and Formby Times). She has spent the last 18 months in a pharmacy specialising in Care home medications in Prescription management and her focus has changed. She saw how important “Care” was and with her passion for customer service was looking for a new challenge. Karen is very much looking forward to being part of a caring team of like-minded people, married with two grown up children and when not out and about with her husband and two Jack Russells, Mac and Benji, she enjoys meeting friends and reading.
Laura - Recruitment & Retention Manager
We are thrilled to welcome Laura to our Management team in August 2021 where she will assume responsibility for CAREGiver recruitment, retention and the training journey.
Laura joins us with over 15 years' experience recruiting in both agency and in-house settings from health professionals to sales and marketing roles.
As a busy mum of 2 boys when she is not being a taxi driver, she enjoys running, family days out and reading.