Anthea Pilkington and Irene Hough - Franchise Owners
Anthea and Irene have been friends for over twenty years and when they decided that they would like to start a business together, they knew it had to be something that would give them a sense of satisfaction at the end of the working day.
The partnership has proved to be a success as they have both brought different skills to the business whilst ultimately sharing the same vision, which is to become the most trusted source of home care in Southport and Formby.
Both ladies are working mothers who understand how difficult it can be for family members who have to work but also have a loved one who needs support and care throughout the day.
Jan - General Manager
Jan joined the team in September 2017 to provide leadership and direction in order to deliver on the business strategy and fulfilling the goal of being recognised as the UK's leading home care provider. With expertise in global brand franchise development, commercial property strategy and multi-site operational management, Jan has a wealth of experience leading high performing teams who consistently deliver on their goals & objectives. Born and raised in Southport, Jan returned to her home town in 2015 having lived in the South of England for over 20 years.
Leanne - Registered Care Manager
Leanne’s role involves managing the services that we provide and supervising the office team to ensure that the care we provide is always of a high standard. Leanne ensures that everything we do is in line with what is expected by The Care Quality Commission. This helps to ensure that all of Home Instead's clients are cared for in a safe and dignified manner. A lot of Leanne's time is spent ensuring that everything is in place for each client and that where appropriate referals to other health and social care specialists, are made. Leanne also goes out to meet people who are interested in using the service and spends time with people to ensure that they receive the best possible service, tailored to meet their individual needs and preferences. Having had personal experience of caring for a loved one with Dementia, Leanne understands the challenges faced by family members. Leanne is passionate about ensuring that the care provided to every single one of our clients, is consistent, reliable and adaptable to meet peoples changing needs.
Leanne has gained a qualification in care management and leadership and in 2008 Leanne gained a BSc honours in Therapy Radiography. Prior to joining the office team Leanne worked as a Caregiver for a number of different care agencies, Leanne now feels that she has found a company that has time to care for its clients and provides a quality service.
Charlotte - Head of Client Experience
Charlotte joined Home Instead as a CAREGiver in 2010. Charlotte was a family friend of one of our client's who told her that she would be a good CAREGiver. That client was right! and Charlotte, despite having no formal care experience went on to become not just a good but a great CAREGiver. Charlotte found that she could combine this new role with her job at a well known supermarket chain and with her 2 young children. She soon established a reputation for delivering a first class service. That is why in 2012 Charlotte became a senior CAREGiver after making the decision to leave her role in the supermarket to concentrate on building a new career with Home Instead as a Client Care Co-ordinator.
Promoted to Deputy Care Manager in 2016 & then onto Head of Client Experience in 2020, Charlotte is passionate about supporting as many clients as possible and is a keen promoter of the Home Instead Alzheimer's & Dementia training programme, which is accredited by City and Guilds. She has delivered a number of work shops for family members and members of the local community, who wanted to learn more and be better able to support people with Dementia.
Winning the North West Regional "Putting People First/Personalisation award at the Great British Care Awards in 2018 proves that this really is the right career for her.
Sarah - Client Relationship Coordinator
We were pleased to welcome Sarah to our office team in June 2018.
Sarah joined Home Instead Southport & Formby in March 2016 as a CAREGiver and has thoroughly enjoyed supporting clients over the last 2 years.
By working in the office full time Sarah is able to provide support not only to Clients but also our wonderful team of CAREGivers who are making a difference to peoples lives daily.
Kate - Client Relationship Coordinator
Joining us in April 2015 as a CAREGiver, Kate had previously worked in Health & Social Care for approximately 12 years. After some time out to raise a family Kate was keen to work for the best and had set her sights on working for Home Instead Senior Care. After 12 months as a CAREGiver Kate joined the office team in the Client department.
Kate is passionate about getting things done right first time and like the rest of the team has very high standards which show through in how she goes about her day to day job supporting clients and their families.
In her spare time Kate likes to keep active but admits she enjoys her sleep. Her passion is her family and she spends as much quality time with them as possible.
Nicky - Scheduling Supervisor
Nicky first started at Home Instead as a CAREGiver in 2012 moving into the office in 2013 to work in the scheduling department. Nicky is an established member of our team and is our expert scheduler, making every effort to ensure everything is completed in terms of scheduling for the CAREGivers and covering calls for the Clients. Nicky is always happy to stand in for the CAREgiver team when needed and in her spare time she enjoys being with friends, family and of course her beloved puppy Yogi. Nicky was promoted to a "Senior" level in the office team in November 2019 and then to Scheduling Supervisor in early 2020, on top of managing the scheduling function she also provides valuable support to the Senior Management team, analysing data, providing vital reports and supporting the payroll reconciliation.
The heartbeat of Home Instead Senior Care Southport office is the wonderful team of CAREGivers.
Anthea and Irene are really pleased to have what they feel are extraordinary CAREGivers, who are making a real difference to their clients lives, by providing care and support with empathy and compassion.
Comments from latest CQC report:
“The staff provide a level of care and support above my expectations”
“They treat us well; no matter who comes here they are all well mannered and respectful”
Liz - Assistant Care Manager
Liz has been part of the team for over 10-years and has a wealth of health & social care experience to her name. Liz has provided hours of valuable training to our team of CAREGivers throughout the years and in April 2020 moved from the training team to the client team as an Assistant Care Manager, Liz's role supports clients to receive the very best person-centred support through ongoing review and assessment of their needs and desires for the best possible outcomes.
Nadia - Business Administration Apprentice
We are pleased to welcome Nadia to the office team who joins us on a 12-month apprenticeship scheme. Working towards a Level 3 in Business Administration, Nadia will learn and develop a variety of skills throughout the apprenticeship by supporting the whole team.