CQC Rates us as ‘OUTSTANDING’ for Caring!

Following a recent inspection by the health and social care regulator, the Care Quality Commission (CQC), the inspector has awarded Home Instead Southampton the highest rating possible: ‘Outstanding,’ for the category of Caring! The recently published report rates Home Instead Southampton as ‘Good’ overall and ‘Outstanding’ for being caring.

The inspection included a detailed scrutiny of how Home Instead Southampton operates and conducted interviews with staff, clients, and their families. The inspector said “Staff we spoke with had a genuine affection for the people they cared for and displayed a true passion for enhancing people’s lives” and that “The kindness and commitment of staff was reflected in the views of people and their relatives. Everyone we spoke with was consistently positive about the caring attitude of staff and described the trusting relationships they had built.” The constancy was hi-lighted too “Staff spoke of the success of the 'matching' process. One staff member said, "The clients I work with, I care a lot for them and we get on well. It's one of the best things about it working for Home Instead, we are matched to the clients, they consider our personality and if we fit well with the clients."

This accolade validates the Home Instead ethos and evidences the home care service really does do what it states:

‘We can give help and assurance to families that their loved ones can remain at home and be cared for in an individual, compassionate and sensitive way.

Whether it is personal care, companionship or home help, our home care services are carefully tailored to the unique needs of the individual. This is particularly important for those suffering with dementia or Alzheimer's, where consistent support and engagement with the client is key to achieving positive outcomes. At Home Instead, we are committed to providing the highest standards of care, ensuring our CAREGivers respect the privacy and dignity of those they support.’ 

Also mentioned in the report was the written feedback and comments included “Our very own Home Instead angels", "The care, consideration, cheerfulness and love you have shown 'person's name' has been beyond expectation," and, "The friendships we have all developed are heartfelt and we cannot praise you enough."

Mike and Greg Harrold, father and son - Directors of Home Instead Southampton, are thrilled with the rating. “It is all down to our amazing team – they all adore their clients and everyone wants to have a good day every day. This rating of ‘Outstanding’ for Caring is well deserved and fantastic recognition for the whole team!”

Grab yourself a cuppa and read the full report here