Our Promise is Our Promise – snow or no snow
When you make a choice on who is going to look after your elderly love ones then it’s a big decision and one you should not take lightly. That was a decision that one of our clients in South Lanarkshire had to make recently.
He had a number of challenges for us – would he get the same CAREGiver at each visit (Yes), would they come when he needed them (Yes), could they cook him meals (Yes) – and just when we thought we had passed the test he had one last question. He highlighted that he lived in the countryside and in what was quite a remote in location. He was concerned that if the weather took a turn for the worse and there was heavy snow how would our CAREGivers get to him. This was a big concern for our client as he needed us there not just in the sunshine but also in the snow. Home Instead South Lanarkshire made a commitment to that client that we would not let him down. He obviously had faith in our promise and took us up on our promise.
Did we keep our promise and commitment in such inclement weather. Well as you can see Joanne was up for it on arrival at our client’s home, but only after various detours around the red roads (or white this morning) of Lanarkshire. Whilst there were various obstacles in our way – abandoned vehicles, traffic not moving, and 5 cm’s of snow – we got there albeit 15 minutes late!!
On the way home, after picking up Janet we thought we had nothing better to do than turn right – go straight – turn left and we were on the main road home - unfortunately not!! Main roads were blocked by – vehicles - so back to the local back roads. Janet and myself were nearly home when we encountered a vehicle blocking the road and causing a tail back which was stopping Janet getting home from her night shift. Long story short – the Home Instead team had a rope in their Landrover, tied it on, pulled them out – and drove Janet home so she could walk her dogs.
At Home Instead we do what we say we are going to do and keep our promise, so as our clients can
stay in their own home, as that’s where they belong.