Meet the team

Douglas and Kate Neagle - Directors

Douglas and Kate Neagle - Directors

Having grown up in completely different parts of the country (Yorkshire and Devon!), we met when we were both living and working in Surrey. We had both had successful teaching careers and after a number of years in Surrey we got married here in Devon and decided to start a family.

After the birth of our first child, we relocated to Kate’s hometown in North Devon to be closer to the beautiful countryside and coastline. We started our first business, a day-care nursery, so that our own child would benefit from a high standard of care.  Our second child then came along!

We became involved with Home Instead and purchased Home Instead South Devon, because of our own personal experiences. We have both experienced the loss of family members, and unfortunately were unable to find adequate homecare solutions to meet their needs. This has subsequently instilled in us a passion for providing outstanding homecare that gives family members peace of mind, whilst enabling clients to have the highest quality of life and continue to live in their own homes.

Sarah Giles, Registered Manager

Sarah Giles - Registered Manager

I was born and bred in Paignton and after travelling around Australia, New Zealand and Thailand for 18 months and venturing to Brixham for a few years, Paignton is definitely home!

Having worked in Human Resources in a variety of industries for around 20 years, I have always been very people focused which has enabled me to gain excellent interpersonal skills with a wide range of people. Subsequently, it was a huge achievement to return to full-time education and successfully complete my BA Honours degree in 2017 with a first.

My journey with Home Instead started back in June 2015 when I applied to become a CAREGiver and after a few months found myself helping out in the office alongside my CAREGiver role and studying for my degree.  I finished working in the office in October 2016 when I was in the final year of my degree, but continued being a CAREGiver.  I have loved my role as a CAREGiver and have met some lovely people along the way.  I’ve had four regular clients, one I had from the very beginning.  It has been great to see the business from both sides.  I am really enjoying being back in the office and am looking forward to using my experience as a CAREGiver, Office Support and Communications Manager to best support our Clients and CAREGivers.

On a more personal note, you will often see me with Polly, my dog, and she often pops into the office. I enjoy being outdoors (when the weather is good!) walking Polly, geocaching and munzeeing. A recent and fulfilling achievement was climbing Snowdon, even Polly made it to the top! I also enjoy spending time with friends and family and taking part in charity events.

Lesley Smith, Deputy Care Manager

Lesley Smith - Deputy Care Manager

I was 17 when I went to stay with my sister in Truro for a 2 week holiday, but never left and ended up living in Cornwall for 34 years! I moved to Devon in February 2018 and am currently living in beautiful Dartmouth to be near to my eldest daughter. I have 4 children and 1 grandchild and enjoy spending time with them when I can.

I worked for Cornwall Council for 13 years where I cared for adults with learning disabilities overnight. After 13 years of night work I decided I would prefer to work during the day, but I knew I wanted to stay in a caring role. I started a new position with Cornwall Council working with the elderly to provide home care.

I joined Home Instead in April 2018 and loved their ethos and passion for delivering high quality, relationship-led care. I started the Field Support role in October 2018 because I enjoy supporting, training and encouraging others.

I love to walk as I have two dogs that need plenty of exercise. I also enjoy music and I love watching Christmas films and any Disney films, so there is still a child in me somewhere!

Joe Clark Farley - Scheduler

Joe Clark Farley - Scheduler

I have lived in Newton Abbot my whole life, so I understand the local area and really appreciate living in a wonderful part of the world.

Initially, my career began at a law firm where I completed two apprenticeships. I then moved onto a national vehicle rental company in an office based role.

I joined Home Instead in July 2021 and really enjoy working for a company that truly helps people. I previously lived with my late grandfather who unfortunately lived with dementia, so I appreciate the service we provide and I understand the difference it can make.

In my personal time, I really enjoy music and spending time with my family and friends. Also, I have played local football for most of my life which is an excellent pastime.

Claire Hawkings, Office Administrator

Claire Hawkings - Office Coordinator

For many years I have worked as a Designated Safeguarding Officer, supporting some of the most vulnerable children and their families in the area. However, in 2017 I decided to add to what I was already doing and became a part-time CAREGiver with Home Instead. I recognised what an exceptional contribution Home Instead are making to the lives of their clients and felt I wanted to be a part of it. Thoroughly enjoying my time, I jumped at the opportunity to join their excellent office team.

Spending time with family is an important part of my life, as is making the most of every opportunity to spend time with my daughter when she returns from her university studies in Bath. Having lived in the South West my whole life I can’t imagine living anywhere else. I love spending time blowing away the cobwebs walking the dog around the moors and coastal paths of Devon. We’re so lucky to live in such a beautiful part of the country! Whatever the weather, I’m happy battling the elements. Just as the Big Yin himself, Billy Connolly says, “There’s no such thing as bad weather – only the wrong clothes.”

Denise Clark, Community E O

Denise Clark - Community Engagement Officer

I was born in Newton Abbot and although I have travelled quite a lot I have never been tempted to uproot and move away. Well, maybe the Caribbean may tempt me!

I'm married to a lovely Moroccan man, who spoils me with lovely North African cuisine. I am also a dedicated mother to two handsome sons, who I love to bits.

Most of my career has been in Customer Services, which I enjoyed, as I am definitely a people person. I love meeting new and interesting people. 

I cared for my late father, who suffered with dementia and it was during this tough time that I decided I wanted to give something back to our wonderful elderly community. I was lucky to join Home Instead in early 2018 and can honestly say its the best company I have ever worked for.  I started as  Part time Caregiver, progressed to Field supervision, then on to Recruiter and now I am the Community Engagement Officer.  Its a great company to grow with.  I love my job. 

Jo Shaw

Recruiter - Jo Shaw

Born and raised in Devon , I grew up in Kingsteignton.
I am married with two grown up children and one beautiful granddaughter.
I have always worked in customer service roles and dealing with people. I get a buzz from giving great service and any positive feedback I get.
I have also run a local Post Office with my husband Mark, and enjoy being part of my local community.
I enjoy spending time with my family and my four Yorkshire terriers, which certainly keeps me on my toes.
I love music and going to concerts.
Interesting fact, I once worked in a small zoo.

F Supervisor - Andrea B

Field Supervisor - Andrea Buswell

I was born and raised in Kent. When I left school my first job was as an Auxiliary Nurse for people suffering with their mental health and although the training was very much hands on and you were thrown in the deep end, it taught me an awful lot about people, and started me on my career in Care.

I later moved to London and had a variety of office jobs including working for a film company where I met my husband, Alan.

Early on in our relationship Alan told me two things.  Number one, he was going to move back to his birth place in Devon and number two, he was never going to get married. We continued to live in and around London for a while and then both moved to Devon where Alan proposed. We have been very happily married for 32 years and have two grown up daughters and four grandchildren. I’m hoping I will soon be able to say “I’m a local!”

 As soon as we moved to Devon I went back to working in Care for agencies, in care homes, and at the local hospital. I remember at one point having a least three different uniforms in the back of my car as I raced around the bay working several jobs at once while we raised a family and my husband started his own successful business.

Working in Care for so long I have seen many changes, both good and bad.

I was drawn to Home Instead primarily because of the company’s ethos of personal one to one care, the holistic approach that is catered to the individual and the fact that they take the time to match the personalities and interests of clients with their carers.

As far as my own interests go, I am an avid reader, photographer, animal loving, paper target pistol shooting, world-wide, people loving traveller who loves her family.

F Supervisor - Linda 'Pesky'

Linda Prain - Field Supervisor

I grew up in Cradley Heath in the West Midlands.  This is right in the heart of the Black Country.  If you ever get the chance to visit the Black Country Living Museum, the little Darby Hand chapel there, is where my great Grandparents met and married. When I think about it, I cannot remember a time in my life when I haven’t been caring for someone on a voluntary or professional basis.  I arrived in Torquay in May 2000 to spend 2 weeks out of a 12-week training course with the charity that had just taken me on as a trainee manager.  Subsequently I landed in Torquay for 3 years as a Deputy Manager.  This launched 20 years of Managing different Care Homes around the same group.  I returned with my husband to Devon in 2014 to Manage the home where I had previously been a Deputy Manager. After 6 years, I was beginning to feel the need of a change of pace and a change of scene.  I love Home Instead's ethos and relationship led approach to care.  Care works best when it is delivered holistically and with understanding and respect.  I have loved my job as a caregiver, and I am excited to join the key player team and support caregivers in delivering good quality care to our clients.  On a personal level I love music and playing the piano.  This and stroking my cat are often really good sources of food for the soul.

Victoria G

Victoria Glover - Receptionist

I’ve been fortunate enough to live in Torbay all my life (aside from a three-year stint in Milton Keynes). I have three children, an adopted nephew and I’m a Nanny to an angel called Dottie. Family is an enormous part of my life.

I have had a varied list of careers in my 37 years which have included singing professionally in many bands- everything from a Pink Floyd Tribute band to a funk/soul wedding band called The Bootleg Snacks! In addition to this I have worked as a call support volunteer for Devon Rape Crisis, an inclusion officer for an all through school and a family practitioner for Children’s Services.

I previously worked with Home Instead South Devon as a receptionist administrator in 2019 and through the first wave of covid but left to complete my Midwifery degree. I found myself really missing the office team, clients, and CAREGivers so much, that I asked (very nicely) to return and have been welcomed back with open arms!

Home Instead feels like “home” to me. I strongly identify with the ethos and values of the company. Having elderly grandparents, myself makes me appreciate the fantastic job that our CAREGivers do, and I am so proud to be a part of the Home Instead family again.

My interests include singing, crocheting, and walking with my husband and our German Shepherd dog through rough terrain (in all weathers...). I also love to Paddleboard, though often, people watching from the beach wind up howling with laughter every time I fall off... (this happens more than I care to admit).

Sapphire Clennell

Sapphire Clennell - Receptionist

I am originally from Hertfordshire but have lived in Paignton for as long as I can remember. Grateful to be as lucky as I am to have a home by the sea. I enjoy long walks especially when it involves beautiful landscapes. As well as nice views, I also keep myself busy with different hobbies like going to the gym or creating glamorous nails as I am also a nail technician!
I naturally love to help people; I would say I am a people’s person. Seeing people happy makes me happy. I feel coming from a customer service focused background and working in a Doctor Surgery enabled me to feel passionate about the care and consideration of others. Everyone’s life story is different!


Our CAREGivers

Our brilliant team of CAREGivers come from a wide range of backgrounds and with their varied life experiences, each bring their own character to the care of our Clients. Our CAREGivers are what makes Home Instead an exceptional home care provider, without them we would not be given the awards and recognition we have.

Each CAREGiver is carefully selected for their empathy and compassion and matched individually to the personality and interests of the Clients they assist. By drawing on the CAREGivers compassion and genuine desire to support members of their community, we can assure our clients that they have chosen the right company to provide excellent care.