Our SPIC Nomination - Employee of the Year

Lynn Oakley - Employee of the Year Nominee
Lynn Oakley - Employee of the Year Nominee

Adored by her clients and their families, loved and highly respected by her colleagues, all of us at Home Instead Senior Care Shrewsbury Ludlow and Oswestry unanimously put forward Lynn Oakley for the Employee of the Year Award.

 

Lynn encapsulates everything that anyone would wish for in an employee working in the social care sector and bucket loads more!

 

It’s a cliché to hear about people ‘going the extra mile’, but quite honestly, such is Lynn’s dedication, that she goes the extra hundred miles for both her clients and her colleagues.

 

Lynn is held in high regard because she is incredibly thoughtful, reliable, punctual, dependable, trustworthy and kind-hearted. The difference she makes to our clients’ lives is remarkable. She is hugely supportive of her colleagues. She is always eager to develop her knowledge and skills. She is extremely diligent at communicating regularly with her client’s families. And on top of all that she has a wonderful sense of humour.

 

Lynn joined Home Instead less than two years ago after working in administration for 40 years. When she first approached us it was obvious that she was full to bursting with empathy and compassion and had so much to give.

 

Lynn’s fantastic personal qualities enable her to be the most outstanding CAREGiver. She is so committed to her clients that she goes to great lengths to make them feel special and happy. She would never let any of them down, even if that means working longer hours or sometimes outside her hours to ensure a client is well looked after.

 

For an example, when Lynn heard that one of her clients had a power cut, she arrived out of hours on her doorstep armed with battery-powered lamps, flasks of hot soup and tea and a hot water bottle.

 

When one client with dementia was anxious about hosting some of her old work colleagues, who wanted to pay a visit, Lynn returned in her own time to serve the tea and cakes and put the lady at ease. The tea party was a great success.

 

When Lynn was looking after a client who was very ill she took away an old VHS video of his wedding and had it transferred to DVD. Her client’s health deteriorated and during his final days the family were able to remind themselves of their precious moments together.

 

Lynn is always thinking about her clients and is meticulous at tailoring care to each individual and providing stimulating activities for them to enjoy. For an example, she works hard at researching her clients’ interests. She makes scrapbooks with her clients and sources books for them to enjoy and which they can discuss together.

 

One of her former clients was an RAF pilot. She would go to the library and withdraw books related to flying and the RAF so they could have conversations about his interests and past experiences.

 

When she found out that a client with dementia had been an antique dealer, she took her on outings to auction previews which the lady loved. She does crosswords with a client who has a passion for them. She finds out if a client has a favourite view and will take them.

 

On discovering one client’s love for meerkats it was not long before a cuddly meerkat was presented by Lynn to her client and it now sits in prime position where he is admired each day and is always a topic of conversation.

 

All this is so typical of Lynn. Her extra special touches mean so much to her clients. They feel valued and respected. Her warmth and understanding puts people at ease and diffuses potentially difficult or stressful situations.

 

Lynn’s natural caring empathy and compassion also extends to her colleagues. She is always the first to volunteer if a colleague needs help to cover a shift. If she detects that a colleague is feeling tired, she will even volunteer to cover a shift for them.

 

Lynn is greatly appreciated by the families of her clients. She ensures they are kept fully informed and up-to-date about their loves ones. Many live far away and her prompt and thorough notes are a comfort that their relatives are in good hands.

 

Lynn knows her clients so well that she is very observant of any changes in their health or mood. She is always consistent and punctual in her feedback to the office so that any noticeable changes are reported quickly, allowing us to review the service and effect any necessary changes to their care plan promptly.

 

Lynn is incredibly committed to training and her own personal development. She completed her QCF level two qualification last year. She is just about to complete her City and Guilds Dementia Care level 2 training and is working hard on her Care Certificate.

 

She never wants to stop learning. She regularly asks about opportunities to further her knowledge and training so that she can improve her care for clients.

 

We have sent Lynn on a number of courses including end of life care, dementia care and stroke awareness. Her QCF qualification, in particular, has taken a lot of hard dedicated work, which for someone over the age of 60, is truly commendable.

 

The company is always committed to improving standards. Lynn will always take on board any advice. If she is uncertain she will always ask for further training. If she feels there is a gap in her knowledge about a health condition, she will research it to give her a greater understanding of a client’s situation.

 

Lynn is always very punctual and efficient at handing in her time sheets and expenses. This enables the office to be more efficient. Lynn works for us three days a week but she is flexible and can always be relied upon to take on extra shifts on other days if needed.

 

Lynn is a huge asset to our clients and our company. Quite simply it is a privilege and a pleasure to employ her.

 

 

 

 

 

 

 

Testimonials in support of Lynn Oakley’s nomination:

 

‘‘I would like to commend Lynn Oakley for the care she takes in looking after my Aunt. Of the many carers my Aunt has had in her home Lynn has been by far her favourite, due to her dedication to the job in hand. My Aunt has found her kind, considerate, gentle, and she has the ability to adapt and take into consideration whatever mood my Aunt may be in on the day. Lynn is totally reliable and friendly towards my husband and I who are my Aunts full time carers, we know that we can leave her in her capable hands if we need to pop out or take a break. I would like to add a big thank you to Lynn; we are so pleased she was assigned to us all’’.

 

Corinne and Alan Gwilliams (family carers of Client)

 

“Lynn is so so good, Michael is not easy, he is unpredictable and you never know what mood he is going to be in. She has insight and understanding of his dementia which in her own time she has researched. She has a warmth and understanding that puts Michael at ease, when he is frustrated she highlights the positive and not what he can’t do. She encourages independence at the same time supports Michael in personal care without making him feel inadequate. I would say that Lynn is a humanist. Her humanity comes through in all that she does. She shows respect and dignity to both Michael and myself. I have the confidence in her ability that allows me to fully trust all that she does and greatly value her input and advice. Over the time that Lynn has been helping myself and Michael she has gone far beyond the call of duty, her interests are not just in Michael she is observant as to how I am, she takes a genuine interest in the family, often a moan at Lynn puts me right for the day.’’

 

Judith H (wife of client)

 

Lynn is one of the kindest people I know, always putting others before herself, even when she was quite poorly not so long ago, she hardly took any time off work so as not to let her clients or her team down.

I could give many examples of her kindness, but here are just a few;-

One of our elderly ladies had a power cut earlier in the year which meant no heating or cooking facilities, Lynn turned up armed with lamps, flasks of soup and hot tea along with a hot water bottle disguised as a big teddy bear which our dear client was delighted with.

One of our dear ladies with dementia had a phone call to say some of her old work colleagues were coming to see her one afternoon, although she was very pleased at the thought of seeing her friends she was also very anxious, so Lynn, in her own time, turned up before the guests arrived to give our client the confidence she needed to entertain them and she stayed to serve the tea and cakes.

One of our clients had all her trousers turned up with safety pins, so Lynn took them home to hem them for her, again in her own time.

She will always ensure our clients never run short of anything, often popping to do their shopping before she visits.

She takes her own books of interest to share with the clients. She will entertain our clients with tales of her travels and loves nothing more than to sit down and does the crossword or word puzzle together

As well as caring very much about all her clients she also cares about the other members of her team, she will always take on extra shift when needed, often at short notice and if she thinks anyone is doing too much she will volunteer to cover.

Lynn is the most caring conscientious person I know and will always go the extra mile, often in her own time.

Lynn has recently been introduced to one of my clients to cover me during holidays, not only is she willing to cover me on her days off, she has made a great impression on our lovely lady who doesn't take easily to new carers. She has talked to her about her interests and hobbies and discovered she attended the same school where our client used to teach and they were both able to reminisce about teachers they remembered.  Lynn has brought books from home to share with her and has even ordered copies off the internet and arranged to have them sent to members of her family.

She is a lovely lady and Home Instead is very lucky to have her. Anybody Lynn goes into see is not only guaranteed excellent care but is also in for a real giggle. We know we can completely rely on Lynn, she will even volunteer to do some of our shifts if she thinks we have been working to many hours......... WHAT A STAR!!!!!’’

 

Sue Perry (colleague)



 

 

A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home