Meet Our Team...


Rachael Griffiths - Director & Owner

Hi, I’m Rachael, Owner and Registered Care Manager of Home Instead Shrewsbury and Oswestry

I was very fortunate to know all of 4 my Grandparents to a ripe old age and because of this my family have had mixed experiences of good and bad care. Because of these experiences I developed a passion for the way care should be delivered to older and vulnerable people.

After supporting my Nan at home, I was inspired to pursue my vocation in care and gave up my career of over 20 years in the horse world. Since starting this business I have undertaken lots of training to bring me up to date with legalities and regulations. I have also achieved the Level 5 Diploma in Leadership for Health and Social Care. I have also developed a passion for caring for people living with the challenges of Dementia and supporting their families. I deliver our City and Guilds accredited Dementia Training Programme to our CAREGivers and also our family training programme within our Shrewsbury and Oswestry Communities

I recognise that the very best quality of care comes from the most supportive of families, friends and communities, however in this day and age this is not always possible. Fantastic quality care should not be exclusive to those with families that live nearby, it should be available to all. There are many vulnerable people living in our local communities who are isolated and lonely and it is these people who I and my team really want to make a positive difference to.

I care passionately about how older and vulnerable people should be treated with the respect and dignity that they deserve, no compromises, enabling them to live in their homes independently and with confidence

I am extremely proud of our team of CAREGivers who provide a fantastic service to our clients and the amazing difference they are making to people’s lives each and every day and I am incredibly grateful to the office team who support our CAREGivers to be the very best that they can be.


Gareth Hughes - Operations Manager

Hi I'm Gareth and I have worked at Home Instead since February 2019. I was born and brought up on the Welsh borders near to Hay-On-Wye. The past 25 years of my career has been taken up working in the education sector. It has surprised me how many similarities there are between this and the care sector. I have been able to transfer so many of my skills into my new job. I have a great deal of past experience in the recruitment and management of staff.

My spare time is taken up with my five grandchildren. I also have a keen interest in drama, television and film. I enjoy walking, travelling, current affairs and politics.

I thoroughly enjoy being part of the Home Instead team, and already feel like I have been here for years. I am particularly impressed with the Home Instead ethos which is rooted in the Brand Promise. I was fortunate that I was able to enjoy the company of my four grandparents well into my late thirties, before they passed away. I have good memories of them remaining in their own homes whilst receiving quality care from family and care workers. I am pleased to be part of a company who provide such quality care for our clients. This is what makes us different.

I am very much looking forward to recruiting new staff in new areas, which will enable us to broaden out client base.


Hazel Farrelly - Care Manager

Hi, I’m Hazel and I’m the Care Manager for Home Instead Senior Care Shrewsbury, Ludlow and Oswestry. I lived in Surrey until December 2016 and had been a carer for adults with Learning Disabilities for nearly 20 years, and was the Person Centred Planner for 6 Surrey Homes with my previous employer. When I moved to Shrewsbury with my Mum, I searched lots of different companies and Home Instead really stood out. I love the ethics and the minimum of an hours visit – meaning CAREGivers can truly strike up friendships with the clients. Before becoming Assistant Care Manager, and now Care Manager, I spent half my time as the Care Manager Field Support in the office or meeting clients, and half my time as a CAREGiver. I loved both sides of my work and never want to leave! I am so proud to work for this company and with the wonderful office staff and CAREGivers.


Holly Robinson - Business and Technology Administrator

Hi, I’m Holly 

I have had many roles here at the Shrewsbury, Ludlow and Oswestry office before my latest reincarnation as Business and Technology Administrator.

I started life wishing, like a lot of little girls, to live my life performing on the Stage for audiences’ worldwide, and I continued with that dream until I was in my twenties; then reality hit and I realised I wasn’t cut out for the rejection the life of a Performing Artist brings in the professional world.

Since I was 14 years old I have worked as a building-site-cleaner, waitress, Ferry Ship entertainer, Undergraduate Office Administrator, Receptionist, Bartender and Events Manager, Duty Manager, Front of House Manager and Office Manager before deciding to try and have my own business as a Gluten Free Baker and Singer.

Well, everyone knows that when you try and set up your own business it helps to have a little money coming in, which is when I became a CAREGiver for Home Instead Senior Care after meeting Rachael at a Business Networking meeting.

I had always had an inherent need/desire to look after people and working for a company with the great ethos of Home Instead seemed like the perfect way to combine providing care for others alongside the need to have flexible paid hours to fit around my own business.

Some might say I had always been a CAREGiver or giver of care as, for periods of my younger life, I lived alone with my mother who herself was living with Multiple Sclerosis; anyone who has grown up with a family member living with an incurable condition knows that, until you’re told otherwise, this is just life and it’s natural as you don’t know any different. I consider myself lucky as my mother has always been a strong and independent woman who didn’t let a wheelchair, crutches or various other disabilities get in the way of us living a “normal” and enjoyable life together; I have learnt things whilst “caring” for her during her rough patches that have proved to be very useful for the career that I have found myself flourishing in.

With a family background of MS, Parkinsons, Dementia and other Mental Health conditions, I have been able to apply all that I have learned to my previous role as Care Coordinator, and now I look forward to continuing to apply my experiences in my any role I occupy working for Home Instead, whilst continuing to promote the values of helping others to live an independent life for as long as possible.


Sarah Nichol - Field Support

Hi I’m Sarah and  I joined the Home Instead family in July 2016 where I came from a target driven job. I joined as a CAREGiver which was my first time working in care! It all came naturally to me. Over the past few years I have been involved with attending shows to promote the business and helping with the recruitment of new CAREGivers.  I have since joined the 'on call' team and I really do enjoy helping people and organising things. I now work in the office. I love all parts of my job. It is so rewarding and always every day is different. I enjoy making a difference to my the lives of my clients. 

CAREGiver photo

Our Team of CAREGivers

Our most important resource at Home Instead is our team of CAREGivers. Our team come from a variety of different backgrounds with a variety of different interests.

CAREGiver pouring sugar onto scales as elderly lady laughs
CAREGiver looking at a cook book with elderly lady