Home Instead is the world’s leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide. We match our CAREGivers to our clients based on mutual interests and hobbies to help build bonds of trust and enables us to provide personalised support.
To perform a wide variety of administrative duties in a timely manner to support the smooth running of the office. To co-ordinate office activities effectively and efficiently in order to provide the highest quality service to clients.
Responsible for all aspects of office administration activities whilst being reactive to the needs of the business.
Warmly greet visitors to the office; answer phone calls in a polite professional manner, passing on clear messages where appropriate.
Manage correspondence by responding to emails and handling incoming and outgoing post.
Maintain effective systems ensuring that all filing and databases are kept up to date.
Support service delivery process including ensuring compliance and updating systems.
Responsible for coordinating the on-call rota and handover.
Support with CAREGiver retention activities such as newsletters, CAREGiver of the month, entertainment events etc.
Keep social media channels and website updated to promote Home Instead’s brand
Support with producing monthly invoices for clients.
Support projects and IT initiatives where appropriate.
Control the office supplies and make sure it is in accordance with office needs.
Carry out any other duties deemed necessary for the successful operation of the business, including on-call responsibilities, and covering care visits.
Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
Competent using office programs (e.g. MS Office, Google Docs etc.) with the aptitude to learn new software & systems.
Proven experience in office administration within a busy office environment.
Strong organisational skills with the ability to multitask.
Self-motivated and able to work flexibly.
Excellent written and verbal communication skills.
Keen eye for detail and the ability to work accurately under pressure.
Strong team player with the confidence to work alone.
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.