Testimonials

Changing the face of ageing in Scarborough & Ryedale


Home Instead are registered on the leading UK Home Care review website; homecare.co.uk. The site highlights the best home care & nursing agencies to its 2 million UK visitors per year.

We are incredibly proud of our current review rating of 9.7/10. Below is a selection of comments taken from some of the reviews left, or you can view them yourself by clicking here.

“ Great service for our mum after we lost our dad. The caregivers have been amazing and my mum looks forward to her daily visits. ’’

Pauline - POA of Client

Home Instead quickly set up a timetable of home visits once it was decided that he would benefit from support. He was initially reluctant to admit that he needed help in some areas and his indecision was met with understanding and sensitivity by the Coordinator. Once the visits by the caregivers began, he was delighted by the attention and company. 

He looks forward to the days when the CAREGivers come, relieved that he can leave certain tasks to them, unaware at times that in the background they are enabling him to live safely in his own home. I, having POA and living 40 miles away, am grateful that he has support twice a week. I have been involved in all the decisions and regularly speak to the Coordinators about issues as they arise.

Kathryn - Daughter of Client

Although we are new clients we feel the care and support is excellent. The staff are friendly, efficient and competent. My father has complex needs and they spent the time before providing the care to find out what these are. I can now have some time off with complete peace of mind my father is in good hands. 

The management are very approachable and happy to help.

Christopher - Son of Client

This was the first time that I had used a care agency to provide care for my 90-year-old mother while I was away, so I was a little worried about how she would be with someone new coming into the house. 

I needn't have worried. From the initial assessment visit during which my mum's routines etc were  noted and it was explained in detail how everything would work, then meeting the carer who was so nice, I was confident that all would be fine. And it was fine. The standard of service and quality of care was exceptional and I could not have asked for more. 

This is a professional agency with high standards all round. I found that communications with the office were very good and the online portal which describes each visit by the carer in good detail was a bonus.Choosing a care agency is not easy, but I would highly recommend Home Instead (and so would my Mum).