Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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What People Say About Us

"Anyone thinking of having care, Home Instead is fantastic!" M.C. (Client)
"I am very pleased with the service that I receive from Home Instead, the carers exceed all my expectations. J.C." J.C. (Client)
"I am very pleased with the service that I receive from Home Instead, the carers exceed all my expectations. J.C."

"We’re delighted with the care our mother has received from Home Instead. Mums quality of life has improved since they started caring for her. Mum told us it had made a huge difference during the winter when she would normally get very down. They have become friends and mum looks forward to the visits."

J.P. (Clients daughter)

"My carer and the office team help me with many aspects of my daily living such as going through letters, shopping, any medical appointments and they always ensure that I am in good spirits and remain as independent as I can."

J.W. (Client)

"Excellent Caregivers and work colleagues. Highly recommended."

D.M. (Recruiter)

"Home Instead is the complete package to help individuals stay in their own house for as long as possible, being as happy as possible and as comfortable as possible. Carers are well trained, valued and supported in everything we do. Highly recommended for all aspects of home care or employment."

T.H. (Caregiver)

"Very professional. Excellent carers. Organised trips and parties. Highly recommended.  "

M.W. (Relative)

"I have worked in Care for over 30 years and Home Instead is the best Care Company I have worked for. Our Management is lovely and I work with a fantastic team of Carers."

A.G. (Caregiver)

"I am so grateful of the loving, sympathetic and excellent care that mother received."

M.W. (Client's Son)

"I love my job with all the roles and responsibilities involved. The mentoring scheme has specially been extremely helpful in helping me settle into the job with what it entails. Thank you Alison Gallery, I'm so much more confident in my abilities because of your help and advice and the training received from the Home Instead Rochdale team."

L.A. (Caregiver)

"Myself and the family would just like to say a huge thank you for all your support whilst mum was incapacitated and for reinstating regular continuity of care for mum on her return home.The team play a vital role in mum's rehabilitation thus giving myself and the family full reassurance she's in very good hands.Mum speaks very fondly of all the ladies who look after her, even if she can't always remember their names."

C.B. (Client's Daughter)

"A huge and heart-filled thank you to every single lovely lady that looked after my Dad for us. He thought a great deal of you all."

J & P (Client's Children)

"Thank you for employing such nice and caring girls."

C.T. (Relative)

"You're a great company to work for. This is due to the extra mile you go to not just for clients but staff too."

E.D. (Caregiver)

"The companionship and kindness provided by the carers made a great difference to my mum's quality of life."

M.J. (Client's Daughter)

"You have been amazing. You were brilliant and your relationship was superb with him."

L.A. (Relative)

"I have seen Home Instead go from strength to strength in my time there and I am extremely honoured to be part of that success."

A.S. (Caregiver)

"Home Instead is a great company to work for. They put the clients first and go the extra mile with day trips and parties. We have a great team of carers that love the work they do and it's a pleasure to get to meet so many new and interesting people as part of my job!"

A.W. (Caregiver)

"Thank You... Two small words that say so much. Thank you to all your staff for the care and compassion you gave to our mum after her illness. We really appreciate the time and support Mum was given, particularly by Lesley Cartwright her nominated carer, as she was re-introduced to independent living. As family members, we were safe in the knowledge that mum was being well looked after when we couldn't be there. Mum is now well recovered, but we will not hesitate to contact your company again if we need help in the future. The ethics of your company show how care in the community should be done. Thank you one and all"

K.H. (Client's Daughter)

"I would just like to say a big thank you to Jackie for the follow up phone call today asking how my Mum was after a stay in hospital. We were supposed to have a meeting to discuss Home Instead taking over mums care once she was taken in. I can’t quite believe that Home Instead took the time to phone when they aren’t even my mum's care provider. They will be our first call when we get her personal budget sorted out. We have had a very rough time with care over the last few weeks but something is telling me Home Instead will be the right people for us as a family and, more importantly, for mum's well-being and care."

C.L. (Relative)

"A big thanks to the Home Instead Rochdale team for the help that you provided to my Mum since she started to need care in her home last year. It gave myself and the rest of Mum's family great peace of mind to know that she was being provided with a hot meal each day. I have recommended Home Instead to many friends and I'm pleased to say that their experience has been as good as ours has."

N.W. (Client's Son)

"Home Instead Rochdale is an amazing company to work for. I feel appreciated by both my clients and work colleagues. Home Instead has offered me a fulfilling and rewarding job that has enabled me to continue a good home and work balance. The attention to detail and added extras that Home Instead offer go above and beyond what I had thought was "home care". I am very proud to say I work for the company and would highly recommend them."

K.N. (Caregiver)

"Congratulations to the Home Instead Coffee Rockers on a fabulous first morning coffee session. Me and Cynthia had a great time and we can’t wait for the next one! The entertainment was fab as well. "

S.P.

"I can't thank you enough for all your support, assistance, help, compassion and all the care and friendship you have given me. I certainly couldn't have done anything without you."

S.B. (Client)

"I am writing to thank you for caring for my mother for the past three years when she was suffering from dementia. My mother’s wish was always that she remain in her home and have her independence until she died, but in order to achieve this, it was essential that she had the right kind of support at the right time and you both planned and provided this care consistently. You always provided the same staff who she felt to be real friends. And I think they were. I remember visiting her when she had a short stay in hospital last year and found one of your carers there. She had come in her spare time and my mother said she had been there every day."

S.T. (Clients son)

"I would like to thank you and your team your team for the exceptional care provided for my mother.Having used other care agencies I can honestly say that the service, level of care and compassion that your company provided was far beyond any of my expectations and of that provided by other agencies."

D.S. (Relative)

"Home Instead are great. Mum wouldn't be at home without the help and care from the staff. They have formed great relationships with mum and I feel we have the support we need from Home Instead. They have proven to be a genuine and caring company that we can trust and rely on."

G.T. (Relative)

"The carers are caring, thoughtful people who do all they can for the clients and giving help in every way. Nothing is too much for them, they do all kinds of work. They are people giving help and encouragement to their clients. I could recommend them to anyone, I could not manage without them."

H.B. (Client)

"Efficient. Prompt. Courteous and will go the extra mile."

E.E. (Client)

"As my husband's carer and having just left hospital after a hip replacement, we needed extra help to enable us to manage at home. I can thoroughly recommend this service. The ladies who came are caring and considerate and nothing is too much trouble. We look forward to seeing them every day!"

N.S. (Client)

"Very caring ladies, they make sure I have food in my fridge and they make sure I'm dressed every morning, I get washed and dressed now. They encourage me to pay my bills, electricity every three months. Thanks."

W.K. (Client)

"Excellent carers and management team. The team do everything they can to help fit their services to what is needed to support my disabled elderly parents. The management team regularly check that all is going well and I feel that I only have to ask the individual carers and they will try to do."

J.H. (Client's Daughter)

"We as family would like to take this opportunity to thank yourself, David and especially Karen for help whilst my mum was in your care. We had experience of several home care teams and Home Instead was by far the best we had. The care and companionship that Karen delivered could not be equalled and we would not hesitate in recommending your services to any family needing help through a difficult time. Once again thank you so much.  "

M.O. (Relative)

"I would like to thank David, Shelley and the team of carers at Home Instead for the truly outstanding care my mother has received during the last few weeks. Nothing has been too much trouble and the carers have really gone the extra mile. My mother regards them as personal friends and has really looked forward to the visits. I would recommend Home Instead to anyone without reservation. Thanks again."

S.L. (Client's Daughter)

"I would like to thank Home Instead for their professionalism and the level of care provided to my father. "

J.R. (Client's Son)

""I am bowled over by how good the carers are and how good the service is.  It is like having two more members of the family.""

H.S. (Relative)

"Though, sadly, we did not use Home Instead for long, our experience has been excellent. The company was efficient, very caring and certainly went the "extra mile". The staff were endlessly patient and understanding of the difficulties involved when working with elderly people. They were always pleasant and helpful. I can't recommend them enough."

E.M. (Relative)
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