What our clients think of us

We recently conducted our annual survey that asks our clients what they think of the service we provide. This honest direct feedback is invaluable in helping us understand how we can continuously improve our service to our clients.

We're pleased to say the feedback was pretty good and here are the highlights from our clients;

  • 100% said they are likely to recommend Home Instead
  • 100% said that their CAREGivers were properly introduced before working with them
  • 100% said their CAREGiver was well matched to their needs
  • 100% said their CAREGiver arrives on time
  • 100% said the office team are responsive to any queries
  • 75% said the office team always communicate any changes to schedules or CAREGivers in advance

Some of the comments our clients made were as follows;;

"I look forward to Home Instead CAREGivers visiting. They are friendly, thoughtful, reliable and efficient. I have already recommended them to my friends." Anon

"Our CAREGiver is brilliant, extremley accommodating, willing and copes with every situation. Thank you - it has made such a difference to my life" John T - client / Putney

"Thank god I found the Richmond branch of Home Instead - you saved my sanity" Zarina N - client daughter / Twickenham