We've been rated OUTSTANDING by the CQC!
We are the first and only elderly Home Care provider in the London borough of Richmond to receive an overall rating of outstanding by the Care Quality Commission. In achieving this accolade, Home Instead Richmond, joins a select group as only 3% of home care inspected in England have achieved an Outstanding rating, the highest rating available.
We were praised for the support our CAREGivers give to our clients as well as working closely with local community groups to support people in activities outside their homes.
Speaking about the matching of CAREGivers to clients, CQC Inspector said "This meant people had continuity from staff who understood their needs and people were reassured by the consistency of being supported by a familiar person."