Meet the team

Mike Jefferies - Director

Mike Jefferies - Director & Registered Care Manager

I’m Mike and I’ve been involved in Home Instead since 2010, when my wife Clare founded the Wimbledon & Kingston office. I joined the team in 2015 when I saw how much pride and satisfaction Clare gained from helping people with a really useful and much needed local service. As word started to spread about the good service the team provide, I came on board to help manage the increasing demand for help from our local clients.

In early 2016 we were recognised by the government care watchdog, the Care Quality Commission, as the first and only home care business in London to be recognised as Outstanding. You can read more about what they said here.

Later in 2016 we were approached by the Home Instead National Office to see if we would also be interested in managing the neighbouring Richmond and Twickenham office and we jumped at the chance! In 2018 the Richmond office was also inspected by the Care Quality Commission and we too were rated as outstanding and are proud to say we are still the only home care company for older people in the London borough of Richmond that has an overall rating of outstanding. You can read this report here.

Prior to joining Home Instead I spent almost 30 years working in London’s advertising agencies. Whilst it really is a fun industry to work in, after a while, selling products to people that don’t really need them started to wear thin and I found myself looking for a more fulfilling career.

Nothing moves us more here than hearing how we help improve our clients quality of life and remain independent in their homes as long as possible.

Clare Jefferies - Registered Care Manager

Clare Jefferies - Registered Care Manager

Hello, I'm Clare, Director of Home Instead in Richmond and the founder of Home Instead in Wimbledon and Kingston. It’s hard to contain my enthusiasm as I know I run something wonderful! I set up Home Instead in 2010 with the backing and partnership of my lovely husband Mike. We live in Wimbledon with our two boys Paddy 21, Felix 18 and our dog, Tilly. I've lived and worked in Wimbledon for over 25 years and prior to Home Instead used to be an estate agent with Hamptons in Wimbledon Village and prior to that manage Corporate events. 

There is a wonderful world of caring people right on our doorstep. Since establishing Home Instead, I've spent a lot of time getting to know doctors, nurses, hospitals, physiotherapists, churches, community groups and charities across Kingston, Surbiton, New Malden, Worcester Park, Coombe and Wimbledon. I've been a trustee of Age UK, am a patron of Love Kingston and a member of Kingston Hospital's Dementia Strategy Steering Group. If I can help you or your loved one embrace life or just help with the everyday tasks that are becoming too much then I would love to find you a companion who can help.

As each day goes by it never ceases to overwhelm me how brilliant Home Instead is and the difference we make to older people's lives every single day. I love it more now than the very first day we opened the business. How lucky I am!

Mariecar Lightwood-Clark - Care Manager

Mariecar Lightwood-Clark - Care Manager

As long as I can remember, most of my family have been involved in health care; from my grandmother, to my mother and my cousins. I thought I would take a different approach to my life when it came to career choices, but deep down I always knew that I wanted to be involved in health care. You can say that my family rubbed off on me. 

In 2007 I graduated from the University of West London with a degree in New Media Journalism, during which I interned as the health adviser for an Asian website 'Dr Desi'. By the end of the year I took up a career at a property management company in Canary Wharf starting as the marketing consultant then moving on up to property manager for four years.

Then in 2012 I took a chance and dived into the deep end by making a career change and following my passion in to health & social care. In all honesty I have never been happier. Home Instead took me in as a CAREGiver and I have never looked back. Working with this company and the clients have opened my eyes and put a smile on my face, the sense of fulfillment in my working life with Home Instead has brought opportunities to me. For example; I have gained certificates in Equality & Diversity Level 2, Team Leading Level 2 and Develop As A Social Care Worker. This led me to my position in the company as the staff coordinator and administrator, which I thoroughly enjoyed.

Following maternity leave in 2014, I became the Deputy Care Manager and then in September 2017 I was promoted to Care Manager at Home Instead Senior Care Richmond. I love speaking with clients and working alongside all our CAREGivers and our fantastic office team who are a joy to work with.

My goal in the next year is to gain my Level 5  Diploma in Leadership for Health & Social Care and to strive to be the best I can be!

Jessica Hambleton-Jones - Head of Development

Jessica Hambleton-Jones - Head of Development

Born and raised in beautiful South Africa, my husband and I moved to London with our two young daughters in 2016.

I acquired a National Diploma in Public Relations and an Honours degree in Marketing Management. Despite a long career in corporate banking, my passion has always been in health and social care, particularly in helping those less fortunate and in physical and emotional distress. With a nursing sister mum I was exposed to the medical world from a very young age, and spent many hours in hospitals and operating theatres. In my spare time I volunteered at a childrens’ home in Soweto and as a member of our local police station in Johannesburg’s Victim Support Unit.

Joining Home Instead as a CAREGiver has brought me so much joy! Meeting and caring for the elderly, spending time with them and trying to make a real difference in their day-to-day lives is really rewarding. For six months I was part of the on call team where after I moved into the office, initially running recruitment of our amazing CAREGivers and now most recently as Care Consultant, where I have the opportunity of meeting clients and their families, working together to improve their lives and make their world a happier place!

Aude Bradley - Coordinating Manager

Aude Bradley - Care Coordinating Manager

When I joined the team in 2018, I was really looking forward to “find purpose again”. I had been working on and off as a graphic designer as well as raising three children but when my kids were all grown up, instead of getting back into design I needed to do something that, I felt, was a lot more rewarding. And that’s exactly what I did when I joined our team of CAREGivers. It all felt very natural as I had plenty of personal experience when it came to caring and looking after others. But I could never have guessed how great a feeling it is, when you leave at the end of your visit knowing that you have made a real difference to a person’s life for the time that you have spent with them.

I soon joined the office team to take on administrative duties alongside visits to my “beloved clients.” A year or so later, I was ready for the next step and I am now responsible, with Katie, for allocating CAREGivers to clients and managing their busy daily schedule. My career change is one of the best decisions I have ever made. Through my work, I have met some of the most incredible people I have ever known. It is hard to describe in words how much my life has been enriched from this experience. I feel truly blessed.

Elaine Ottaway - Field Care Supervisor

Elaine Ottaway - Field Care Supervisor

Elaine joined Home Instead Senior Care Richmond after a long career in care. Elaine's passion and dedication to making a difference to people’s lives quickly shone through; we wanted to be able to share her enthusiasm and knowledge with other CAREGivers and she accepted the position of a field care supervisor.

When asked about her position with Home Instead Senior Care Richmond, Elaine said "I have been a carer for three and a half years, and I was recently lucky enough to become a CAREGiver for Home Instead. I am privileged to be welcomed into a client’s home, as if I were one of the family and in addition, I gain enormous satisfaction from enabling them to stay independent in their own environment, which enhances their wellbeing."

Clair Dean - Head of Quality

Clair Dean - Head of Quality

I come from a background in psychiatric nursing qualifying in 1994 in Luton. My last nursing experience was working in the community as a CPN before I left to raise my family. 

I have since been running my own holistic therapy business in Bristol and in Twickenham for the last 15 years. Although I was caring for people in a different way, I felt that I had more to give to the community. 

This then brought me to Home Instead where I started in January 2020, and the biggest thing for me was the reputation of Home Instead and realising this was a care company with a difference, showing me that people mattered. Since starting I have thoroughly enjoyed the work that I do and the relationships that I have built with the Richmond Team and our clients.  I look forward to the future with this company.

Max Smolen - Recruiter

Max Smolen - Recruiter

Most of my working life has been in sales but after the passing of my father I became drawn to the world of care. I joined Home Instead as a CAREGiver and it proved to be the most fulfilling work so when the opportunity to become more involved arose, I didn’t hesitate to put myself forward.

I am married with two children, and in my spare time I am a qualified personal trainer.

Lindsay Crause - Bookkeeper

Lindsay Crause - Bookkeeper

I joined the office team as Bookkeeper in August 2017. I lived in South Africa for most of my life and, after completing a degree in Accounting, decided to come to London for 6 months for a bit of travel and work experience - that was 10 years ago!

After working in accounting practices for many years, I heard about the job through my mum (one of our CAREGivers) and got excited about the role - this was exactly what I was looking for!

I love working for Home Instead and am inspired daily by the passion everyone has for what they do.

I live with my husband and our beautiful children (currently aged 2 & 4) and we enjoy baking, walks on our local common and the occasional movie day.


Tom Bollingmore - Live-In Care Manager

A self proclaimed 'cog in the big wheel of making a difference' who is the master of finding common ground with anyone he meets.
Born to spend time outdoors - you will find him either wild swimming, tending to his vegetable patch or getting to know the local birdlife. He also loves travelling and is making it his mission to visit as many cities around the world as possible!
Home is…? “Seeing my dogs with their happy faces and waggy tails, nothing is better!”