Welcome to Home Instead in Richmond, now owned and run by the team that are the first home care provider in London rated Outstanding by the CQC (full report can be read here).
Our ethos is to 'change the face of ageing' and it is with extreme passion and commitment that we are here in your local community doing just that. Just because you are an older person doesn't mean your quality of life should diminish.
Providing good companionship and care to people is harder than it sounds, and it is our experience of struggling to find good quality care for my wife's parents that prompted us to get involved in Home Instead back in 2010. My wife Clare, lost her Dad to MND, and her Mum to breast cancer in a few months of each other, and it was at a time when we had two small boys and not enough time to provide the proper help we would have wanted to. We had to place our trust in others, and when that care is not up to the standards you expect, it can have such an impact on everyone concerned.
We want Home Instead to become your trusted companion for you and your loved ones, and for us to become an extension of your family. We will do what we say we are going to do, when we say we are going to! We pride ourselves on the consistency of CAREGivers, their punctuality and the exceptional quality of care they provide. The same person will come at the right time on the right day to do what you want. Not difficult, but the only way that true companionship can start to build.
Our clients include individuals who have come to us themselves, older children who have referred their parents or relatives, people who receive direct payments from the local authority and clients referred to us by the Primary Care Trust. Regardless of how you come to Home Instead, it is our goal to provide the same level of help and care that we wanted for Clare's parents.
Over the last five years we've invested a lot of time in recruiting the right people and training them in Dementia, Parkinson's, Stroke Awareness, Arthritis and End of Life care. Where we can, we go directly to the charities, tapping into their training, gaining valuable knowledge from the teams that are dealing with these conditions each day.
Our offices are in Teddington and New Malden and you are more than welcome to pay us a visit at any time and we will get the kettle on!
The Richmond Home Instead Office is part of a global network of more than 1000 locally owned and operated offices.