OWNER / REGISTERED MANAGER
Having been in insurance and financial services in one form or another for the majority of my career, I have worked for some large multinational organisations and also for myself. The financial crisis in 2008 was a catalyst for change for which I will be eternally grateful.
Between then and opening Reigate and Tandridge Home Instead, I worked part time in project management but more importantly, as a part time CAREGiver for Home Instead in Epsom. I say more importantly because working as a Home Instead CAREGiver gave me first-hand experience of what a profound difference it can make when care and support is delivered the Home Instead way, unrushed and with kindness and compassion, building lasting meaningful relationships. It also opened my eyes to how many vulnerable people are stuck with extremely poor care and are simply unaware that there is an immeasurably better and very affordable alternative in Home Instead.
Reigate is my home town so when the opportunity arose for me to open an office here it seemed absolutely right that I should do so.
I am very happy to be able to offer our local communities the unique approach to care and support that we at Home Instead can provide.
HEAD OF CLIENT CARE
My name is Angela-Jane Higgs and I am the head of client care at the Reigate and Tandridge office of Home Instead Senior Care.
Before working with Home Instead I spent many years working in the motor trade in both sales and repairs, running the business with my husband. However, after a change of circumstances, I took time out and cared for my sons.
I have cared for my father who has Dementia and Parkinson's, which was very rewarding, and this gave me the opportunity to look for a vocation which I would truly enjoy. I joined Home Instead as a CAREGiver in March 2018 and I have never looked back as working with a great team is nothing but the best. All our clients are lovely and make my job so rewarding
I love my job, but its more than a 'job'. It's like being part of a big 'family'.
HEAD OF CAREGiver EXPERIENCE
My name is Melissa Towers and I am Head of CAREGiver Experience at the Reigate and Tandridge office.
Prior to working with Home Instead I most recently worked in Human Resources, Administration and Secretarial roles. Before this I was a Reflexologist and Aromatherapist which I practised for 12 years, my main clients being the elderly, based in Care Homes and spending a lot of my time in Dementia units. I also worked at a newly opened care home where I was the Activity Coordinator, here I put together a comprehensive programme for the residents.
Finding Home Instead has given me the opportunity to combine my skills and passion for elderly care. I have been at Home Instead since January 2019 and I already feel part of an amazing team and company. I love my job and enjoy building relationships with our CAREGivers, clients and their families.
I am proud to support the mission of Home Instead ‘to change the face of ageing’, I am looking forward to providing a first class service to our clients, to create local jobs for local people and to help our community in which I live to be a great place to be an older person in.
I started out in investment accounts for an insurance company and after 5 years I felt I needed more job satisfaction which I wasn't getting with numbers.
I started working voluntarily with adults with learning disabilities and enjoyed it so much I left the insurance company and started my career in care as a support worker, then in a home for 14 adults with learning disabilities.
After 7 years I worked in some other areas of care such as learning disabilities and mental health, again in residential settings. When I became a mum I took a couple of years out to spend with my daughter having a great time at the toddler's groups, swimming and music classes. I then decided to return to work for 16 hours a week in the office of a nursey agency, during the time my daughter was in primary school I went back into accounts so I could have hours to fit around her.
In September 2005 I desperately wanted to get back into care and decided to look into home care for the elderly. Agencies I enquired with were only doing the 30-minute visits which I didn't like the sound of as I wanted to spend more time with people. Once I found Home Instead and found out the visits were for a minimum of 2 hours and read their ethos, I knew it was the place for me!
In becoming a part of Home Instead family as a Caregiver I was matched with lovely clients who were a joy and a privilege to spend time with. I now work in the office and manage the scheduling of our CAREGivers with our clients - this can be a challenging role but dealing with such lovely people makes it all worthwhile!
SOCIAL MEDIA ENGAGEMENT AND SCHEDULING ASSISTANT
I joined Home Instead in August 2019 as a CAREGiver.
Before joining Home Instead I worked in a pub as a chef and a barmaid. I wanted to be working somewhere that was more uplifting and to be able to put a smile on peoples faces.
When I joined I did not have any experience which did not matter as the Learning and Development programme all new CAREGivers receive was very informative. Home Instead has had such a positive affect on me and I look forward to working with them everyday.
I have worked in the office since September 2019 updating and posting on all of the social media sites including our home instead web page, In march 2020 I started as a assistant scheduler, at times this can be challenging but is definitely worth it at the end of the day.
It's lovely to go and see a client and see that you brighten up their day just by being with them.
I joined Home Instead six months after finishing college. I knew I didn’t want to go to university, and when I heard about the job it seemed like an excellent opportunity, as it allowed me to put to use the skills I had developed studying Business in college while also being able to make a real difference in people’s lives: something I am very passionate about. This being my first full-time job, the responsibility and workload were a shock to the system, but the team were so supportive and friendly that I was settled in and happily working within two weeks. It’s a great atmosphere in the office and a brilliant feeling to know that what I do every day at my desk is genuinely improving the lives of other people.
SENIOR CAREGiver & ASSISTANT TO HEAD OF CAREGiver EXPERIENCE.
I am originally from Canada, and I have been living in the UK for 20 years. I have worked in different areas of the Health Sector for many years which I have enjoyed very much. I have worked as a Mental Health Support Worker, Live-in Carer, a Special Education Needs Teaching Assistant, and I am a firm believer in helping people feel empowered to lead their own lives as best as they can.
I joined Home Instead Reigate & Tandridge in October, 2018 as a CAREGiver, and I love visiting my clients and getting to know them better. I am passionate about enabling Seniors to live in their own homes as independently as possible for as long as they can. I also work in the office as a Senior CAREGiver which is very rewarding intrinsically as I get to see first-hand the amazing relationships our CAREGivers have with our clients. I love my job and the team that I work with because they are like minded people that care as much as I do about our clients.
CLIENT CARE ASSISTANT
My whole working life has centred around caring. For the first 38 years I as a nanny but when I felt I wanted a change, I looked into other caring roles. A chance conversation with a friend who knew Greg and all about the franchise of Home Instead he was starting up, lead me to do some research and I realised that the ethos of the company was exactly what I was looking for - a chance to work in a caring role for a company that really valued their CAREGivers and were committed to high quality care for their clients. It felt like a real family environment. I was a CAREGiver for a wonderful 3 years before joining the office team.