Meet the team

Owner Philip Keohane

Philip Keohane - Owner

I worked in the health-care sector for over years providing support services to hospitals and residential care facilities before becoming a Home Instead Senior Care owner in 2011. My priority has always been to provide the highest quality possible service to my clients, doing so on their terms. Some of my most rewarding experiences have come from working with clients, understanding their needs and then providing them with the solution they needed.

I was attracted to the ethos of Home Instead after seeing how Home Instead can make a real difference to people’s lives in their own homes, as well as providing employment opportunities here in my local community in Reading. My role is to build relationships with local providers and organisations; look for opportunities for Home Instead to contribute to the local community and to support my care manager in building a team of well trained and highly motivated CAREGivers.

I hope to be able to build on these skills in this far more important role with Home Instead, enabling me to bring about real improvements in people’s lives.

Gay Cross - Office Manager

Gay Cross - Office Manager

I joined the Reading office of Home Instead in March 2012 as I was looking for a new career challenge in an environment where I could make a really positive impact on the lives of others.

Prior to joining Home Instead I had worked previously in a number of financial roles both locally in the Reading area and across the UK.

What excites me about Home Instead is their dedication to help the elderly to stay in their homes longer. I have met some wonderful people, clients and other  CAREGivers and enjoy working with them very much.

Training is a key part of our development and my manager is very encouraging and supportive for me to take my Diploma exams.

We are growing steadily day by day and I am excited to be part of such a dedicated and friendly team. I am looking forward to the new challenges as we grow.

Jane Patey - Care Manager

Jane Patey - Care Manager

I joined the Reading office of Home Instead Senior Care in March 2014, having spent over 10 years in similar roles with other care providers in the Reading area. My reasons for moving to Home Instead really centred on the commitment that everyone has to doing their best for the people we look after. 

I am responsible for looking after all our clients and ensuring that they receive excellent customer service and that we deliver beyond expectations when we are out working for them. I also have overall responsibility for ensuring that our team of staff is well trained and motivated to deliver exemplary service to our clients across Reading and West Berks.

I am very passionate about my work and take great pride in helping to make a difference to other people’s lives.  I am committed to building long term working relationships with all my clients, their families and our wonderful team of CAREGivers so that we continue to meet their needs and expectations.

When I am not working I like to spend quality time with my family and enjoy watching my grandson grow and develop.

Jaqui Evans - Head of CAREGiver Experience

Jaqui Evans - Head of CAREGiver Experience

Hello my name is Jaqui and For the last 16yrs I have worked across the board from Mental health , Dementia and Domiciliary. My last post was a unit manager of 30 beds on a Dementia suite, I am from Reading but Moved away in 2000 to Weston Super-Mare with my husband and kids and moved back in 2010 to be around my larger family network. I was lucky to transfer with my previous company back to Reading, I have two grown up children Rebecca and Thomas, Many hobbies from baking, walking and reading. My great love in life is to help and spend time with people

Julie Bull - Field Supervisor

Julie Bull - Field Supervisor

Hi, I’m Julie I joined Home Instead Senior Care Reading in July 2014. I have been in the caring profession for over five years I started at Home Instead as a CAREGiver and I have now progressed to a field supervisor. I work alongside the Care Manager to support the clients and CAREGivers to deliver a great service. At the end of the day I’m glad that I have made the clients happy. I have just become a grandmother for the first time and love spending time with him and my family. Twice a year we meet up with my husband’s ex-army Regiment. I also enjoy playing darts.

Kathleen Springer - Field Supervisor

Kathleen Springer - Field Supervisor

Hi, I am Kathleen and I am very pleased to be part of the team at Home Instead Reading.  I joined in February 2018 as a Caregiver and subsequently moved into a Supervisory role.  Prior to working at Home Instead, I worked for another CARE company for six months.  Previously, I spent 17 years in banking. I love working for Home Instead.  I am well supported by the Management Team, who are always wanting to do their best and improve standards.  I enjoy looking after and supporting both the Clients and our Caregivers who work hard to deliver an exemplary service.

I see myself as someone who is friendly, approachable, reachable and caring.  I aim to operate at a high level with everyone I come into contact with. My motto is, “if I can help; I will”. In my spare time, I am involved with my local church community organising monthly events for those with disabilities.  I am also a treasurer of a local charity and I enjoy walking, swimming, travelling and entertaining.

Christina Lam - Care Coordinator

Christina Lam - Care Coordinator

Hello, my name is Christina. I am the Care Coordinator for Home Instead Reading.

My background includes a 20 year career in the food retail sector before deciding it was time to follow a more meaningful career direction, playing my part in delivering the best possible service and care to our Clients.

Previously, I also worked caring for adults with learning disabilities, and I volunteer for the mental health charity Sport In Mind; in a role where I support people from all walks of life to engage in sport related activities

Outside of work, I have many hobbies and interests , and enjoy spending time with friends and family

Our CAREGivers

We are fortunate to have a fantastic team who share our passion for enhancing the lives of the people we assist. They come from a variety of backgrounds and life experiences, have differing interests and hobbies, but all gain immense satisfaction from touching the lives of the people they come into contact with.

CAREGiver pouring sugar onto scales as elderly lady laughs
CAREGiver looking at a cook book with elderly lady