Norwich lady takes home national dementia award

Chris and Jackie with Fiona Phillips


Local lady, Jackie Rutterford, who is a Senior Caregiver at Home Instead Senior Care, providers of at-home care to help older people stay in their own homes, was extremely honoured to win the coveted ‘Dementia Carer’ award at the national heat of this year’s Great British Home Care Awards on Saturday (22nd June). Jackie had previously won at the Great East of England Care Awards 2012, held at the Imperial War Museum, in October.

The national event took place at the Grosvenor House Marriott Hotel in London, with awards presented by TV personality Fiona Phillips. The glittering event was held to celebrate excellence across the social care sector and pay tribute to individuals who have excelled in their work.

Jackie, who lives in Old Catton, was thrilled to receive the ‘Dementia Carer’ award, which is presented to an individual who can demonstrate the specific skills needed to manage and deliver services, sensitive to the needs of older people with dementia. The judges were impressed by, “Jackie’s openness and tenderness, linked with her absolute concentration on the needs and preferences of the individual with dementia. She always sees the whole person and views the task of supporting them as seeking out and using a whole range of opportunities for them. Her persistence and imagination in tailoring her support very specifically to the individual ensures very special care.”

Home Instead owner Chris Carter commented, “Jackie has proven time and time again that she has the skills, commitment and understanding to enable older people with dementia to live an independent life in their own home. Jackie takes care of the ‘big’ aspects of a care package and also the small details such as “fluffing up the cushion behind a client’s back”. She is a truly inspirational dementia carer. Her proven sensitivity, experience and ability to gain people’s trust, has made a huge difference to her client’s lives and she genuinely deserves the type of recognition that this prestigious award brings.”

A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home